Overall Review of Concordia Haven
differentiator
14 reviews mention this
Care levels include hospice and rehab
Care spans multiple levels, including rehab and hospice, with help for daily needs.
Residents and families describe a setup that can handle transitions between assisted living and higher levels of care, including rehab and hospice. Multiple reviewers mention hands-on support like bathing and medication help, along with therapy during rehab stays. Several also describe around-the-clock support and frequent assistance with meals and appointments, especially during recovery. Families say this continuity is a major reason they felt secure leaving a loved one there.
common
10 reviews mention this
Activities keep residents engaged
A busy schedule of activities helps residents stay active and social.
Reviews repeatedly point to a steady stream of programs and outings, including games, arts and crafts, bingo, and religious services. Several families describe seeing residents out participating rather than staying in their rooms. Community-sponsored events and resident-run participation are also mentioned, along with outdoor spaces where people can sit and spend time. For people who want to be involved, reviewers say there are options to match different interests.
common
11 reviews mention this
The building stays clean and tidy
Residents describe a consistently clean, well-kept environment.
Many reviewers highlight cleanliness, describing the facility as very clean, well maintained, and kept sanitary. Several also mention good upkeep like no odors and tidy common areas. Rooms are described as comfortable and private-bath in some cases, and families note the overall presentation as more “home-like” than institutional. One reviewer also contrasts the clean, updated feel with what they expected from a nursing setting.
common
14 reviews mention this
Staff are kind and responsive
Residents and families consistently describe staff as kind and helpful.
Across reviews, staff friendliness and helpfulness come up often, with families praising caregivers for being courteous and patient with older adults. Several reviewers mention staff explaining options during the decision process and supporting loved ones through daily care. A few also describe ongoing communication, including staff checking in with updates about what is happening. While most feedback on interactions is positive, some reviews raise timing concerns separately.
caveat
8 reviews mention this
Food is hit-or-miss
Dining quality varies, with some residents praising meals and others reporting problems.
Some families say the food is very good or excellent, and others mention adequate portions and diet needs being addressed. At least a few reviewers specifically note they were satisfied with what their loved ones received, including residents on special diets. Other reviews report negative experiences such as cold food and inconsistent service when requesting items. Overall, dining satisfaction appears mixed across resident experiences.
caveat
5 reviews mention this
Cost feels reasonable to expensive
Pricing is described both as manageable and as expensive, depending on the situation.
Several reviews describe cost as reasonable or affordable for the level of care received, and one family mentions a rent amount after using payment options. Others note that if finances are limited, there may be ways to supplement costs through outside church or organization support. On the other hand, at least one reviewer calls the community expensive and flags that it can be a financial challenge. One theme that ties these together is that cost expectations appear closely tied to the care level and payment approach.
caveat
2 reviews mention this
Understaffing affects call bell response
Some reviews say understaffing leads to delayed help after call button requests.
A couple of reviewers specifically describe chronic understaffing that results in slow responses to call buttons. Those reviews also describe the practical consequences, including longer waits for assistance and missed needs like bathing. One reviewer reports delays severe enough that they became worried about infection risk, while another says they timed a response and found it not prompt. These concerns stand out because they directly affect day-to-day care access.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
22 resident community capacity
1-bedroom apartments
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Overnight guests
Private bathrooms
Resident parking
Swimming pool
Wi-Fi/high-speed internet available
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice care
Meal preparation and service
Medication management
Physical therapy
Special dietary restrictions
Fitness programs
Religious services
English
Close access to pharmacies, physicians, dining options, transportation, a place of worship, and a nearby hospital.
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