Avery Care Home

Pros

• The building is nice and kept clean.
• The staff are kind and energetic and look after the residents.
• They keep residents engaged with activities like bingo, puzzles, movies, auctions, and store outings.
• The staff feel like an extended family and the residents are surrounded by love.
• The caregivers are there for all the right reasons.
• The director steered the Marquis through the pandemic with grace and determination; creative arrangements allowed families to communicate, including nightly Zooms.
• The Marquis arranged ways for families to stay connected during lockdown, and Zoom gatherings continued afterward.
• The building and the rooms are bright and clean.
• The patient care staff are very good.
• CNAs are personable and care for residents beyond medical needs.
• The dietitian and the chef were accommodating to dietary needs.
• The facility helped set up new doctors for residents.
• A dog was allowed to visit, adding to the positive environment.

Cons

• The reviewer found Marquis Tualatin Assisted Living inept at caring for their mother in many ways.
• They moved her back home after one month due to care concerns.
• The staff were poorly trained and often delivered cold meals to residents in their rooms without utensils or napkins, with management claiming hot meals could not be provided in rooms.
• Call button response times were routinely 30 minutes to never.
• Medication management was haphazard, with bubble-pack cards bundled together and handwritten dosing notes, leading to potential dosing errors.
• A nurse was promised to visit the home for safety checks but never showed up.
• Meals were cold and poorly prepared, with uncooked items, and administration made dismissive remarks about complaints.
• The rehab environment was described as drab and dirty, with a broken wheelchair and a very poor Christmas Eve dessert.

Review

Marquis Tualatin Assisted Living emerges in these accounts as a place that can feel like a warm, welcoming home to some families and residents, while presenting serious challenges to others. On the sunny side, families describe a building that is pleasant to look at, kept clean, and staffed by people who bring energy, kindness, and a genuine sense of care to daily life. One family emphasizes that the facility is not only aesthetically pleasing and tidy, but that the people who work there are dedicated and lively, constantly engaging residents with activities like bingo, puzzles, movies, auctions, and store outings. To them, the mood in the building is one of attentiveness and joy, and they are deeply grateful for the way their loved one is treated.

Another particularly heartfelt perspective highlights a resident who turned 100 years old and has been living there for several years. In this view, Marquis Tualatin Assisted Living deserves credit for supporting a long, meaningful chapter of life. The caregiver team is praised as wonderful, with staff forming relationships that feel like an extended family. The reviewer speaks of a daily atmosphere of love and purposeful care, suggesting that the caregivers serve with the right motivation and heart. The pandemic period is singled out for praise as well; the director, Kylie, is described as navigating the crisis with grace and resolve, and the community is commended for creative communication solutions. Even during shutdowns, the staff arranged for virtual visits, enabling daily Zoom conversations that allowed families to stay connected with their loved one, an arrangement that lingered in some families as a cherished routine.

But not every story at Marquis Tualatin is free of concern. One reviewer presents a starkly different experience, noting that although the facility is beautiful, it was inept in caring for their mother. After about a month, they moved her out and arranged for daily in-home caregiver visits instead. Specific grievances are laid out in detail: meals delivered cold to the resident's room without utensils or napkins, with staff reportedly saying they were not equipped to provide hot meals in rooms; a promise that a call button would guarantee a quick response was routinely unmet, with waits often reaching 30 minutes or more. Medication administration is described as chaotic and dangerous - bubble-pack cards were handwritten and then mishandled, resulting in potential double-dosing and insufficient dosing, with the situation only discovered later at a physician appointment. A nurse was also said to have never shown up for in-home checks after the move. Taken together, these issues led the reviewer to conclude that the staff was poorly trained and poorly motivated, describing the care environment as a "perfect storm" for an elderly, dementia-prone resident.

Other residents and families share markedly positive experiences that emphasize quality of life and ongoing engagement. One writer reflects on a long-standing residency beginning in 2019, praising the building and staff as marvelous and noting that they receive assistance with all their needs. This sentiment conveys a sense of security and satisfaction with daily living in the community, including the comfort of a nice apartment and reliable support. Another account speaks to a recent move of their mother into Marquis Tualatin, where she is described as extremely happy with the staff, other residents, and the variety of activities. They highlight the ability to participate in outings and the importance of help in coordinating new doctors for her mother, while acknowledging that nothing is perfect and that small issues do arise, yet the overall care remains reassuring.

A third positive thread focuses on the caregiving team's professionalism and the breadth of programming. The reviewer notes that CNAs are personable and go beyond meeting basic medical needs, and they commend the activity program for providing meaningful engagement. While they see room for improvement in the menu, the overall food quality is considered better than some comparable facilities. This perspective reinforces the sense that Marquis Tualatin offers a robust, activity-rich environment with attentive staff who value residents' social and emotional well-being.

There is also a careful, visit-by-visit critique of care during a hospital transfer scenario. One family describes their mother's admission to rehab care around Christmas Eve, a time when holidays can complicate staffing and routines. They recount a less favorable experience - drab room conditions, a dirty bedspread, a broken wheelchair, and an especially disappointing Christmas Eve dessert. They also recount a difficult meal that prompted frustration with the kitchen's ability to provide adequate nourishment, including a cold, underseasoned plate and a lack of needed condiments, which they eventually supplied themselves. The administration's response - "This isn't the Hilton" - is cited as a turning point in how they chose to manage their mother's meals going forward. The reviewer attributes further concerns to the rehab dining service and notes that a low sodium incident required urgent medical attention, ultimately rating Marquis Tualatin as a three-star facility in part because of its food service rather than the warmth and competence of the caregiving staff. Nevertheless, they acknowledge that the staff demonstrated loving, efficient care during holidays, underscoring a nuanced view of the facility that appreciates the people who work there even as it critiques the food program.

Several shorter endorsements reinforce the broader narrative of capable, compassionate care. One reviewer who spent about three weeks at the Marquis Skilled Nursing Facility cites the excellence of patient care staff during a period of recovery from injuries, including a balance problem. Another recounts prior experience with bariatric surgery and notes supportive, accommodating nutrition and therapeutic staff - dietitian, chef, nursing, physical therapy, and occupational therapy - who helped tailor meals and therapies to their needs, resulting in a successful discharge home. A final positive voice comes from a former healthcare professional who emphasizes the facility's overall excellence: bright, clean rooms, a well-maintained building, and even the welcome addition of a visiting dog allowed, reflecting a warm, patient-centered environment.

Taken together, these reviews present Marquis Tualatin Assisted Living as a place of dualities: a source of comfort, community, and dedicated care for many residents and families, while also exposing serious gaps in operations, particularly around food service, medication management, and timely responses to urgent needs. The stories that praise the staff's warmth, the sense of family among caregivers, and the ability to maintain meaningful activities paint a portrait of a community that can profoundly enhance quality of life. The criticisms, by contrast, spotlight concrete safety and service failures that can have dangerous consequences and leave families questioning whether the care meets essential standards. For some families, the Marquis represents a beautiful, nutritious, and well-supported home; for others, it is a place where improvements in training, process, and communication are urgently needed to protect the well-being and safety of loved ones.

Located in the charming city of Tualatin, Oregon, this neighborhood offers a variety of amenities perfect for seniors looking for a peaceful and convenient place to call home. With several parks within a short distance, residents can enjoy outdoor activities and relaxation. The area also boasts a range of dining options, from casual eateries like McDonald's to breweries like Stickmen Brewing Company. For medical needs, there are multiple physicians' offices nearby, as well as Legacy Meridian Park Hospital for more comprehensive care. Additionally, there are pharmacies and cafes for everyday errands and leisurely outings. With easy access to public transportation through TriMet Bus Stop ID 3655 and places of worship like St John Fisher Church nearby, this neighborhood provides a well-rounded living experience for seniors looking to settle down in a welcoming community.

Parks

• Ibach Park (0.6 miles)
• Tualatin Community Park (1.4 miles)
• Cook Park Soccer Fields (2.5 miles)
• Safe And Hound (4.2 miles)
• Wilsonville Memorial Park (4.5 miles)
• Summerlake Park (4.7 miles)
• Memorial Park (4.9 miles)

Restaurants

• Stickmen Brewing Company (1 miles)
• McDonald's (1.2 miles)
• Chipotle Mexican Grill (2.6 miles)
• SuperDeluxe (2.8 miles)
• Smockville Brewhouse (2.9 miles)
• McDonald's (3.1 miles)
• John Barleycorns (3.5 miles)

Physicians

• Northwest Renal Clinic (1.3 miles)
• Cascade Spine Center (2 miles)
• Occupational Orthopedics (2 miles)
• Oregon Spine Care (2 miles)
• Women's Healthcare Associates (2.1 miles)
• Compass Oncology (2.1 miles)
• Meridian Park Anticoagulation Clinic (2.1 miles)

Cafes

• Panera Bread (1.9 miles)
• Peet's Coffee and Tea (2.3 miles)
• Starbucks (2.3 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.2 miles)
• Dutch Bros Coffee (3.4 miles)

Hospitals

• Legacy Meridian Park Hospital (2.1 miles)
• Sherwood Family Medicine (2.7 miles)
• West Linn Clinic - US Department of Veterans Affairs (6.3 miles)
• Hand Reconstructive Surgery NW (6.5 miles)

Pharmacies

• Rite Aid (2.3 miles)
• Northwest Compounders (2.4 miles)
• Walmart Pharmacy (2.5 miles)
• Mc Cann's King City Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.3 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (2.4 miles)

Transportation

• TriMet Bus Stop ID 3655 (4.3 miles)

Places of Worship

• St John Fisher Church (7.6 miles)