Cedar Crest Alzheimer’s Special Care Center
Save18325 South West Pacific Highway, Tualatin, OR 97062
For more information about senior living options: (844) 490-3973
Cedar Crest Alzheimer's Specialty Care presents itself in the reviews as a place of contrasts: it can feel wonderfully warm and homelike to families, yet it has also raised serious concerns about management, staffing, and operational consistency. Several families open with high praise for the human side of care - the caregivers, the atmosphere, and the way residents are treated - while simultaneously warning prospective families to look closely at how the facility is run and how problems are addressed. The overall portrait is one of a place with strong potential when the right people are in charge, but with troubling lapses when leadership and systems falter.
On the positive side, Cedar Crest is repeatedly described as a small, well-kept facility with a welcoming, home-like ambiance. Families note thoughtful design elements: a central gathering area where residents and staff mingle, fireside rooms with comfortable furnishings, a sunny atrium, and a manicured courtyard that accommodates time outdoors when weather allows. The layout supports a sense of intimacy and community that many memory care facilities strive for but rarely achieve. Shared rooms are larger than in some peers, offering a sense of space that many families appreciate, and there are also private rooms for those who need them. The overall atmosphere feels warm and nonclinical, which is a recurring theme in the praise, with staff described as friendly and accessible to families seeking information or reassurance.
A particularly strong thread in the reviews is the dedication and stability of the caregiving staff. Multiple accounts highlight long-tenured personnel who form meaningful relationships with residents and families. The staff who are mentioned by name - Dalyn and Yvonne - are singled out as especially wonderful in their care and approach. Families frequently report that the care staff are attentive, proactive, and communicative - willing to discuss care plans, answer questions, and keep families informed about changes in health status. The consistency of leadership and the ability to coordinate care across administrative levels - billing, care plans, and on-site services - are described in some reviews as well-handled, especially when compared to other facilities in the area. In at least one review, the entire staff, from administration to the kitchen and activities staff, is described as friendly and easy to reach.
The facility's memory-care program, including on-site visiting health providers through OPTUM Medicare Advantage, is another strong point for many families. The option to access nurse practitioner services, along with dental, hearing, and vision care on-site, helps keep residents' medical needs coordinated without excessive travel. As health declines and hospice care becomes part of the picture, Cedar Crest is described as working closely with hospice teams to keep residents comfortable and engaged. Families who have experienced their loved ones' end-of-life care at Cedar Crest speak of compassion and a sense that staff treated their family members with the dignity and attention they would give a close relative - an important sentiment in the memory-care setting.
Several families share deeply personal testimonials that reinforce the perceived warmth and humane approach of Cedar Crest. Stories about loved ones feeling more engaged or comforted, and about staff who were not just caregivers but "like family," appear repeatedly. One reviewer, reflecting on their wife's last years, describes how Cedar Crest staff regularly checked in with the family, going beyond the call of duty to offer support and reassurance. Another family member notes that their husband is settling in with a sense of safety, and that the facility feels far from a sterile hospital environment. There are even accounts of positive outcomes after transitions to Cedar Crest, such as a loved one who, after moving, showed improved verbal engagement and more smiles, underscoring the human impact of attentive, patient-centered care.
Yet the same reviews do not shy away from significant concerns, especially around management and consistency. A recurring accusation is that the phone system and other communication channels did not work reliably and were not fixed, leaving families anxious about contacting staff when needed. This frustration with administrative systems is paired with broader criticisms of leadership, turnover, and the ability to maintain steady, reliable operations - especially during crises like the COVID-19 outbreak. Several reviewers describe rapid staff turnover, difficulty finding staff on the floor when needed, and a perception that the facility relied on "crowd control" rather than proactive, individualized care. There are graphic anecdotes - belongings shoved into trash bags during a pandemic, a temporary COVID wing, and a chaotic atmosphere - that paint a stark contrast to the otherwise warm portrayals.
The COVID era in particular is a focal point for many negative notes. Several reviewers recount how the facility handled outbreaks, including quarantines, temporary staffing, and logistical mishaps that affected residents' daily life and dignity. One reviewer recalls feeling overwhelmed by the chaos and, after moving their dad to another facility, seeing immediate improvements in mood, speech, and engagement - suggesting that Cedar Crest's problems were, for some, rooted in how the community managed a crisis rather than in everyday routines alone. The sentiment that "no memory care facility is perfect" sits alongside stronger, harsher criticisms: repeated falls, meals missed, and a sense that staff were overwhelmed or unavailable due to staffing shortages. In a few reviews, families express that what they experienced at Cedar Crest differed markedly from what they expected based on earlier communications or promises.
Against this backdrop of praise and grievance, several reviewers acknowledge that changes have occurred over time. A common thread is hope that new management and leadership can turn things around. Some families who recently observed improvements describe better staff-to-resident ratios and more timely communication about incidents, suggesting that positive change is possible when leadership priorities align with the needs of residents and their families. Conversely, other reviewers remain deeply skeptical, urging prospective families to "look elsewhere" if possible, or at least to visit multiple facilities, ask pointed questions about staffing, care protocols, and crisis management, and ensure that a robust plan is in place before making a commitment.
In sum, Cedar Crest Alzheimer's Specialty Care is a place of meaningful strengths and serious vulnerabilities. For many families, it offers a warm, home-like environment staffed by compassionate, dedicated caregivers who treat residents with dignity and love. For others, management gaps, high staff turnover, and the fallout from COVID-era disruptions cast a long shadow, creating real concerns about safety, consistency, and responsiveness. The facility's potential is clear in the lived experiences of those who felt supported and cared for; its challenges are equally real for those who faced gaps in communication, reliability, and crisis management. Prospective families are advised to weigh these dimensions carefully, to engage in thorough, candid conversations with administrative leaders, and to visit with a critical eye toward staffing, safety protocols, and the mechanisms that translate goodwill and home-like atmosphere into reliable, everyday care.
Cedar Crest Alzheimer’s Special Care Center in Tualatin, OR is a premier assisted living community that specializes in providing care for individuals with Alzheimer's disease and other forms of dementia. Our dedicated staff is trained to understand the unique needs of those living with memory loss and provides compassionate assistance and support around the clock.
Our community offers a range of amenities to enhance the comfort and well-being of our residents. Our beauty salon allows residents to stay pampered and refreshed, while our fully furnished accommodations provide a comfortable and homely environment. We also have a computer center, gaming room, small library, and Wi-Fi/high-speed internet to ensure that our residents can stay connected with their loved ones and engage in activities they enjoy.
We understand the importance of nutrition and dining experience in promoting overall health. Our dining room offers restaurant-style dining where our residents can enjoy delicious meals prepared by our skilled chefs. We also accommodate special dietary restrictions to meet individual needs.
Staying active is vital for physical and mental well-being. At Cedar Crest Alzheimer’s Special Care Center, we offer a fitness room, wellness center, and organized fitness programs to help our residents maintain their vitality. We also provide scheduled daily activities, planned day trips, and resident-run activities for social engagement.
Located conveniently near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation services, theaters, and hospitals; we strive to make life convenient for both our residents and their families.
Care services at Cedar Crest Alzheimer’s Special Care Center are comprehensive and include assistance with activities of daily living such as bathing, dressing, transfers; medication management; coordination with healthcare providers; diabetes diet management; hospice waiver for end-of-life care; specialized memory care programming; transportation arrangements for medical appointments; 24-hour supervision through our call system; mental wellness programs targeting mild cognitive impairment; respite care services for short-term stays; as well as dementia waiver services specifically designed for individuals with dementia.
With a focus on personalized care and creating a secure and supportive environment, Cedar Crest Alzheimer’s Special Care Center is a trusted choice for families seeking specialized memory care for their loved ones in Tualatin, OR.
Cedar Crest Alzheimer’s Special Care Center is located at 18325 South West Pacific Highway, Tualatin, OR 97062 in Washington County, Oregon
Cedar Crest Alzheimer's Special Care Center incorporates a range of tailored features to support residents with varying stages of dementia and Alzheimer's disease, enhancing their quality of life. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity, while meal preparation and service cater to nutritional needs and preferences. Medication management is crucial for adherence to treatment plans, minimizing potential confusion over dosages. Transportation arrangements facilitate access to medical appointments, ensuring continuity in healthcare. Coordination with healthcare providers fosters a comprehensive approach to individual care plans. The 24-hour supervision guarantees safety and immediate assistance as needed. Specialized memory care programming addresses cognitive challenges through engaging activities designed for varying levels of cognitive function, complemented by mental wellness programs that support emotional health. Collectively, these services promote independence where possible while providing the necessary support that enhances daily living experiences for residents facing the complexities of memory-related conditions.
Cedar Crest Alzheimer’s Special Care Center on seniors.fyi includes 3 photos including images showing living room, decor, stone wall, outdoor, fence, interior, fireplace, rug, and more.
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