ComForCare Home Care

Pros

• ComForCare cares deeply about both employees and clients and goes above and beyond to ensure proper care.
• The staff receive an incredible amount of training and support, more than double what the state requires.
• They specialize in dementia care and take on challenging cases that others avoid.
• The company is highly recommended for care of a loved one or for those seeking a job in home care.
• They have been wonderful partners in the healthcare industry with amazing staff that feel like family.
• The staff are kind and ready to help in any way needed.
• Training is excellent, caregivers are personable, and the team works quickly to provide help.
• They have performed well during the Covid pandemic, showing resilience and effectiveness.

Cons

• The staff are disrespectful.
• A staff member was condescending to patients about being in the wrong spot.
• Another staff member pulled in quickly and dangerously around children, and flipped them off when questioned.
• One staff member threw a tantrum through the window.
• The admin office is disorganized.
• There were many no-call, no-show incidents.
• Clients were kept on hold for hours with no clear answers.
• Callers were hung up on.
• The reviewer described the company as an awful place and would not recommend it.

Review

Over more than a decade with the company, the overarching impression is that ComForCare Salem, OR genuinely prioritizes people - both the clients receiving care and the employees delivering it. Several reviewers emphasize that the organization goes beyond standard expectations to ensure a loved one's needs are met. They note a strong commitment to quality care, even describing how staff are supported and trained to a degree that exceeds state requirements. In particular, dementia care is highlighted as a specialty that allows the agency to tackle more complex situations that others might shy away from, which many feel is a meaningful differentiator.

There's a consistent thread of appreciation for the company's role in the broader healthcare ecosystem. Partners and community members speak highly of how ComForCare has become a reliable ally for the senior population, praising the caliber of staff and the family-like culture that makes collaboration feel seamless. Several testimonials describe the organization as being a positive presence in the community, with staff who are not only skilled but genuinely caring and approachable. This sense of familial warmth and professional dedication is frequently cited as what makes the agency stand out in a crowded field.

Individual stories reinforce that positive perception. Reviewers repeatedly point to the care and kindness of employees, noting that the team is eager to help in any way possible. The sentiment is that the company's strength lies not only in its policies but in the people who carry them out day to day - caregivers who come across as personable, responsive, and committed to giving peace of mind to families during challenging times. In one case, a single staff member named Jenn stands out as a rare exception whose contributions are valued highly enough to earn strong praise amid otherwise mixed feedback.

Yet the experiences aren't universally rosy. A number of reviews recount clearly negative encounters with the organization's front-end operations and behavior. One account describes staff near a covid testing center as disrespectful and unhelpful, with a lack of clear instructions about lines or where to go. In this instance, a staff member is accused of condescension toward patients, and another driver is described as having acted dangerously around children, followed by a hostile reaction. The reviewer also notes visible frustration from another staff member who appeared to throw a tantrum through the window. This range of incidents fuels fear about how clients might be treated, highlighting a troubling disconnect between the care delivered in homes and the conduct observed at the office or in public-facing roles.

Other experiences acknowledge both growth and growing pains. Several reviewers observe that the company grew quickly and, with that expansion, some initial shortcomings were understandable - especially around balancing the number of caregivers against the number of clients. The consensus here is that management has put effort into improvement: training is strong, caregivers are seen as personable, staff are described as friendly, and the organization moves with urgency to connect families to needed help. The sentiment is that, despite early rough patches, the company's performance in delivering timely care and maintaining quality has improved and continues to be a focal point of praise.

Still, not all feedback aligns with the positive trajectory. A recurring theme is the frustration of no-shows and disorganization in scheduling. Reviewers recount two weeks of care with frequent no-call, no-shows, long holds on the phone, and a sense that information is not consistently communicated. The experience is described as adding unnecessary stress for both clients and their families, culminating in outright disappointment and a strong suggestion not to rely on the service. Other accounts emphasize inefficiencies and concerns about integrity within the company's staffing - suggesting that some administrative and internal processes can hinder the overall quality of care.

In summation, the spectrum of experiences with ComForCare Salem, OR is mixed but heavily nuanced toward a core message: the organization is capable of exceptional care and genuinely values people, yet there are notable operational gaps that can undermine even the best intentions. For those seeking a caregiver for a loved one, the testimonials suggest a strong potential for high-quality, compassionate care, especially given the emphasis on training and dementia expertise. For prospective employees, there is a sense of pride in the mission and in the supportive culture described by many, tempered by warnings about administrative disorganization and the need for consistent reliability. One patient-author even captures a balanced view: the company has real strengths and standout staff, but the admin side can be unreliable, underscoring the importance of clear communication and careful coordination in every engagement.

Restaurants

• Pietro's Pizza (0.2 miles)
• McDonald's (0.3 miles)
• McDonald's (0.8 miles)
• Kkoki Korean BBQ (0.8 miles)
• McGrath's Fish House (0.8 miles)
• Chipotle Mexican Grill (0.9 miles)
• Del Taco (1.1 miles)

Physicians

• Childhood Health Associates of Salem (0.6 miles)
• Medical Center Eye Clinic | U. John Berzins, MD (0.7 miles)
• Willamette Occupational Health Systems (0.8 miles)
• Salem Occupational Health Clinic (0.8 miles)
• Dermatology Clinic PC (0.8 miles)
• Pacific Pulmonary Service (0.8 miles)
• Salem's Eye Professionals Huggett Darek OD & Associates (1.2 miles)

Parks

• Englewood Park (0.7 miles)
• Aldrich Park (1.7 miles)
• Pringle City Park (2.2 miles)
• Riverfront Park (2.2 miles)
• Lower Bush Playground (2.3 miles)
• Sunset Park (3 miles)

Theaters

• Regal Willamette Town Center (0.7 miles)
• Regal Cinebarre Movieland (1.8 miles)

Hospitals

• Willamette Family Medical Center (0.7 miles)
• Department of Human Service (0.7 miles)
• Oregon State Hospital (0.8 miles)
• DaVita Salem North Dialysis (1.8 miles)

Cafes

• Black Rock Coffee Bar (0.8 miles)
• Ike Box (1.8 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (2.3 miles)
• Dutch Bros Coffee (2.6 miles)

Pharmacies

• Genoa Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1.1 miles)
• Medicine Shoppe (1.2 miles)
• Walgreens (1.7 miles)
• 7 Leaf Collective (1.8 miles)

Transportation

• Hertz Rent A Car (1.1 miles)
• Amtrak (1.9 miles)

Places of Worship

• First Christian Church (1.7 miles)