4138 Market Street North East, Salem, OR 97314
For more information about senior living options: (844) 490-3973
Shauna's customer service and passion were outstanding. She has a great heart. They did a very good job making their relative comfortable and showed kindness throughout. The outside is beautiful. The staff are loving and caring, and the leadership is good. The staff were very helpful guiding the move-in process and addressing hiccups. The remodel is looking great, and the atmosphere is inviting. Lancaster Village takes very good care of its residents. The dining room staff were pleasant, professional, efficient, and accommodating. The grounds and facility are clean and well kept.
Admin turns a blind eye to staff refusing to wear masks during the state mandate, even with photos showing noncompliance. A night med tech was caught sleeping in the lobby, and the patient did not receive meds or have a catheter emptied when needed. A med tech refused to give medications to the dying patient until hospice sent an RN. Staff yelled at each other in the lobby while residents were watching a movie, disrupting a calm environment. Admin's only response is to apologize and smooth things over, with little accountability. The staff RN commented on hairstyles in family pictures rather than showing compassion during a relative's end-of-life period. The reviewer had to stay with her mother 24/7 to personally administer hospice meds, effectively becoming the caregiver while the facility was paid thousands. The staff appear inadequately trained, with insufficient supplies and the use of used gloves, increasing infection risk; turnover is high and not well managed. There were blood stains in the carpet, indicating poor cleanliness or maintenance.Lancaster Village and its associated Springs location are described by families as places of heartfelt caregiving, where individual staff members can make a lasting difference in the daily lives of residents. One recurring thread is the exceptional warmth, dedication, and genuine compassion shown by certain team members. In particular, Shauna's customer service, passion, and big-hearted approach stand out in multiple accounts, with families expressing sincere gratitude for how she treats loved ones and the level of care she helps coordinate. The praise for her willingness to go the extra mile is paired with thanks for the overall kindness families feel from the staff who are most involved with their relatives.
Beyond personal interactions, families consistently note that staff have done a solid job in practical ways to make their relatives comfortable. The outside appearance of the facility is described as beautiful and inviting, and several reviews emphasize the importance of the staff's kindness and attentiveness during what can be an emotionally difficult time. In the moment, the team's care and approach helped ease the transition for a loved one who needed extra support, and many families praise the friendly demeanor and helpfulness of the people they encounter on a daily basis.
There is, however, a contrasting set of experiences that many families remember vividly. Some reviewers recount concerning behavior and administrative responses that they felt did not align with the care they expected. They describe situations where staff allegedly refused to wear masks during a state mandate, even when presented with evidence. They felt the administrative response was inadequate, often reduced to brief apologies with little accountability or follow-through. Such experiences left families frustrated and worried about consistent policy application and the overall culture of accountability within the facility.
Other sharp criticisms center on medication delivery and staff conduct. A dying loved one reportedly did not receive medications promptly until hospice staff were brought in to resolve the issue, and there are accounts of tension and raised voices in common areas when residents were present. In one instance, a night medic was allegedly caught sleeping in the lobby, and there were complaints about a registered nurse commenting on family photographs rather than offering compassion during a private, emotional time. Families say these moments undermine trust and the sense of dignity they expect for their relatives during their most vulnerable moments.
Despite these concerns, the overall sentiment across several reviews is that administration's responses have not always satisfied families, while other staff members have excelled in providing support and care. One reviewer admits to feeling like a caregiver rather than a daughter during the final, critical days as hospice medications had to be administered around the clock in order to ensure timely relief. The sense of being financially responsible - "paid thousands of dollars" - while still needing to assume a caregiving role in the moment is a painful and uncomfortable balance many families mention, highlighting gaps between financial expectations and on-the-ground experiences.
On a more positive note, many families highlight long-term relationships with staff who have remained faithful and attentive, even as changes in ownership or management occur. An 8-year resident who has seen staff turnover and new leadership speaks to the ongoing dedication of the team who continue to meet changing care needs with diligence. The support offered by specific individuals, like Suzie Robinson, is singled out as invaluable when transitioning a loved one to assisted living. The overall recommendation from these families is still strong: they feel confident in the facility's ability to take care of their loved ones and appreciate the continued improvements, including the remodel and the welcoming atmosphere.
Dining and day-to-day operations are another area where experiences run from highly positive to mixed. Several family members praise the dining room staff for being pleasant, professional, efficient, and accommodating, noting that meals are well-handled and that the team functions smoothly in that space. In contrast, other reviews call attention to training deficiencies and supply shortages that risk infection or compromise quality of care. Comments about not having supplies ready, using used gloves, and a high turnover rate paint a picture of a facility that, while capable of kindness and good intentions, still struggles with consistency in training, supervision, and resource management.
In sum, Lancaster Village and The Springs present a nuanced portrait: moments of exemplary compassion, leadership, and family-centered care coexist with concerns about policy enforcement, care consistency, and operational training. Families who have spent time with their loved ones in these communities acknowledge the genuine warmth and many dedicated staff members who make a real difference day to day. They also urge attention to policy adherence, staff training, and supply readiness to ensure that every resident not only feels cared for in courageous ways but also receives reliable, timely, and professional care across all shifts and departments. For many families, the facility remains a hopeful option - reliable, improving, and capable of delivering the kind of care their loved ones deserve - while signaling clear opportunities for growth and stronger accountability.
36 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lancaster Village in Salem, OR is an ideal assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The spacious and fully furnished apartments are equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet to provide convenience and entertainment options.
At Lancaster Village, residents can enjoy delicious meals served in a restaurant-style dining setting. The community also accommodates special dietary restrictions to cater to individual needs. Additionally, there is a small library where residents can indulge in their love for reading.
The care services provided at Lancaster Village are designed to promote independence while ensuring 24-hour supervision and assistance with daily activities such as grooming, dressing, bathing, and transfers. The dedicated staff members also offer medication management and provide support for those with diabetes through specialized diet plans.
To enhance mental wellness, Lancaster Village offers a comprehensive mental wellness program that focuses on addressing emotional well-being.
Residents have the opportunity to engage in various activities organized by the community or run by fellow residents. These activities foster socialization and keep residents active throughout their stay. With numerous cafes, parks, pharmacies, restaurants, hospitals, places of worship nearby, there are plenty of options for outings or visits from family and friends.
When it comes to move-in coordination and housekeeping services, Lancaster Village ensures a smooth transition into their community by providing assistance every step of the way. Outdoor spaces within the community allow residents to enjoy fresh air and nature.
Overall, Lancaster Village in Salem, OR provides a supportive environment for seniors looking for assisted living with excellent amenities and care services that meet their individual needs while fostering independence and promoting an active lifestyle.
Lancaster Village is located at 4138 Market Street North East, Salem, OR 97314 in Marion County, Oregon
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