Information last verified:
4156 Market Street Ne, Salem, OR 97314
For more information about senior living options: (844) 490-3973
Shauna's customer service and passion were outstanding. She has a great heart. The staff did a very good job making the resident comfortable and showed kindness the whole time. The exterior is beautiful. The staff were very helpful with the move-in process and guided the family through the initial steps. The facility is really great, with loving, caring staff and good leadership. Residents love living there. Suzie Robinson's support has been invaluable. The remodel looks great, and the atmosphere and staff are commendable. The facility and grounds are clean and well kept. The meals are scrumptious. Lancaster Village takes real good care of residents.
The administration turns a blind eye to staff refusing to wear masks during the state mandate, even with pictures showing the staff not wearing them. A med tech refused to give medication to the dying mother until hospice sent an RN to remedy the situation. Staff yelled at each other in the lobby while residents were having a movie in the same lobby. A med tech was caught sleeping in the lobby, as shown in pictures sent to Admin. Admin’s response is perceived as only saying “I’m sorry” and trying to smooth things over rather than taking real action. The staff RN commented on hairstyles in family pictures instead of showing compassion and respect during the mother’s active dying. The staff were not trained properly, with supplies not ready and used gloves used to obtain clean supplies, which could lead to infection.Lancaster Assisted Living in Salem is best suited for families seeking a warm, personable environment where residents are treated with genuine kindness and daily life centers on comfort, routine, and social connection. It works well for long-term residents who benefit from attentive, unobtrusive care and a stable, home-like atmosphere. The community shines for those who value a well-regarded dining experience, visible staff engagement, and a remodel that freshens the surroundings without sacrificing the sense of familiarity. For seniors with dementia or chronic needs who prioritize consistency and personal attention over formal medical add-ons, this is a compelling option.
The strongest, most reliable positives are the people at the floor level. Staff are repeatedly described as loving, caring, and responsive, with Shauna singled out for exceptional customer service and compassion. Move-in support is a tested strength, helping families navigate the transition with patience and practical guidance, and many reviewers report that staff stay friendly and helpful through ongoing, if imperfect, adjustments to care. The dining room staff consistently earns praise for professionalism and efficiency, and residents themselves often declare they feel safe, valued, and well-attended in daily life. A remodel and improved atmosphere further reinforce the sense of a current, cared-for home.
Yet the upside comes with meaningful caveats that cannot be ignored. Several reviewers flag gaps in training and supervision, noting high turnover and inconsistent supervision that manifest in lapses around medication, discipline, or general care execution. There are explicit concerns about incidents in which meds were delayed or mishandled, and about staff behavior in common areas during stressful moments. Cleanliness and maintenance aren’t uniformly dependable in every unit, with specific mentions of blood stains in carpet and other indicators of insufficient quality control. In short, the pros, genuine warmth, smooth move-in, and a welcoming setting, do not fully erase the potential for operational gaps that affect safety and reliability.
These tensions matter most when evaluating risk versus reward. For families prioritizing intimate, steady attention and a welcoming culture, the pros can offset the cons by anchoring expectations in strong, compassionate care and visible leadership focus on resident well-being. The same strengths that create a comforting day-to-day experience, attentive staff, reliable dining service, and a remodeling that modernizes without erasing character, also demand ongoing, tighter supervision, consistent training, and a proactive approach to incident resolution. Without those, the positive experiences risk being uneven depending on shift coverage or administrator follow-through.
Families considering alternatives should look for communities with more consistent staffing and stronger, visible accountability. If medical oversight, timely medication administration, and spotless infection-control discipline are non-negotiables, it may be prudent to compare options with formal QA processes and longer-tenured management. Larger operators or smaller, closely run homes with stabilized leadership can deliver the same warmth with greater predictability. In practice, this means asking pointed questions about nurse availability, med-pass procedures, staff-to-resident ratios, incident reporting, and concrete examples of how staff training translates to daily care.
Bottom line: Lancaster Assisted Living delivers a heartfelt, home-like experience that resonates with residents and families who prize warmth, personal connection, and a pleasant environment. It can be an excellent match for residents who thrive on non-intrusive encouragement, strong social programming, and dependable day-to-day attention. However, for families where flawless safety procedures, consistent staffing, and rigorous care standards are essential, this community warrants a careful, probing tour with concrete assurances from leadership. Prepare to ask hard questions, meet frontline staff and supervisors, and observe how the team handles medication, cleanliness, and real-time care needs during visits.
50 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lancaster Assisted Living in Salem, OR is a welcoming and comfortable community where seniors can enjoy their golden years with ease and peace of mind. The community offers a wide range of amenities to ensure that residents have everything they need to live a fulfilling and enjoyable life.
Residents can relax in their fully furnished apartments, complete with cable or satellite TV, kitchenette, and Wi-Fi/high-speed internet access. They can also take advantage of the beautiful outdoor spaces and gardens, perfect for strolling or enjoying some fresh air. For those who prefer indoor activities, there is a small library where residents can indulge in their love for reading.
Meals at Lancaster Assisted Living are a highlight of the day. Residents can dine restaurant-style in the elegant dining room, enjoying delicious and nutritious meals prepared by the skilled culinary team. Special dietary restrictions are taken into consideration to ensure that everyone's needs are met.
The caring staff at Lancaster Assisted Living is available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also offered to ensure that residents stay on top of their health. A mental wellness program is available to promote emotional well-being among residents.
Socialization and staying active are important aspects of life at Lancaster Assisted Living. Resident-run activities encourage social interaction and create a sense of community among the residents. Additionally, scheduled daily activities provide opportunities for recreation and engagement.
Conveniently located near various amenities, Lancaster Assisted Living offers easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have plenty of opportunities for outings and cultural experiences.
At Lancaster Assisted Living in Salem, OR seniors can truly enjoy their retirement years surrounded by a supportive community that caters to their needs and preferences.
Lancaster Assisted Living is located at 4156 Market Street Ne, Salem, OR 97314 in Marion County, Oregon
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