4156 Market Street Ne, Salem, OR 97314
For more information about senior living options: (844) 490-3973
Shauna's customer service and passion were outstanding. The staff did a very good job making the relative comfortable and showed kindness throughout. Everyone has been friendly during her short time there. The facility is really great, with loving, caring staff and good leadership. Residents love living there. Suzie Robinson's support has been invaluable. They have been very pleased with the facility and would recommend it without reservation. The remodel is looking great, and the atmosphere and staff are praised. Lancaster Village is a great alternative when staying at home isn't possible. The dining room staff were pleasant, professional, efficient, and accommodating. The facility and grounds are clean and well kept, with a friendly staff and scrumptious grub. Lancaster Village takes real good care of residents.Lancaster Village and The Springs come across in these accounts as a place that can feel like a caring, inviting community, with moments of exceptional warmth and hospitality that leave a lasting positive impression. Several reviewers highlight the compassion and dedication of individual staff members, noting that some people go above and beyond to make residents and families feel cared for. One standout example is Shauna, whose customer service is repeatedly described as outstanding and driven by genuine kindness and a big heart. Family members especially appreciate how she helped navigate the move-in process and smooth the initial transitions, making the experience feel personal and supportive rather than transactional. The overall vibe in many comments is that the outside environment is beautiful, the remodel is appealing, and the staff in various roles - whether in direct patient care or dining services - are friendly, professional, and attentive.
In addition to the personal warmth, several reviewers speak highly of the practical and ongoing care. The staff's willingness to assist with the day-to-day needs of loved ones shines through in remarks about making residents comfortable, guiding families through the move-in process, and offering steady support when hiccups arise. The Springs' leadership is also mentioned in a positive light, with references to good leadership and a sense that, even if there have been changes in ownership or management, there are staff members who remain committed to maintaining high-quality care. The dining room, in particular, is praised for its pleasant, professional, and efficient service, and the overall atmosphere in common areas is described as inviting and well-kept. Several families note that their relatives have found Lancaster Village to be a good home-like alternative, especially when dementia is involved, with some residents expressing that they feel more at ease or more content in this setting than elsewhere.
There is, however, a clear and troubling thread in other portions of these testimonials. Some reviewers describe serious lapses in safety and compliance, with accusations that administrators fail to address problems adequately. One reviewer calls out a state-mandated mask policy being ignored by staff, despite visual evidence. There are claims of a medication delay, where a med tech would not administer meds until hospice staff intervened, a situation that understandably raises concerns about timely and appropriate care. Another account details staff members yelling at each other in the lobby while residents were nearby watching a movie, and a night med tech being caught sleeping in the lobby, with pictures sent to Administration as evidence. In these narratives, the admin response is criticized as mostly apologetic but not corrective or transparent enough to reassure families.
Another set of concerns centers on respect and compassion at the bedside. A staff RN is described as making an inappropriate comment about hairstyles in family pictures on the wall at a time when a resident was actively dying, which is understandably distressing for families who are seeking comfort and dignity during a difficult moment. A caregiver's perspective paints a particularly intense picture: during the last week of a mother's life, the reviewer felt compelled to stay in the room 24/7 to personally administer hospice medications to ensure timely delivery, because they could not be with their mother as a daughter and felt the facility's processes did not reliably meet urgent needs. In such cases, the facility's financial relationship with families - "paid thousands of dollars" - is noted as part of the frustration, underscoring a perceived conflict between care obligations and administrative or financial pressures.
Despite these criticisms, several reviewers emphasize positive, long-standing connections to the community. One family notes eight years of care for a beloved relative, highlighting continuity and steadfastness even as changes occur in ownership or management. Others speak of successful transitions to assisted living with the help of staff like Suzie Robinson, describing her support as invaluable and the overall experience as very favorable. The impression left by these comments is that Lancaster Village has built a strong foundation of trust with many families over time, with deep appreciation for staff who provide reliable, compassionate attention and for a campus that remains well kept, welcoming, and active in offering a range of living options, including retirement and assisted living.
Taken together, the testimonies present a multifaceted picture. The community is widely praised for its warmth, kindness, and visible efforts to make residents feel at home, with particular admiration for certain individuals and for the overall supportive environment during the moving-in process and daily operations. At the same time, there are notable concerns related to safety, adherence to policy, timely medication administration, and the caliber of supervisory oversight. These contrasting experiences suggest that Lancaster Village and The Springs can deliver exceptionally humane care and high-quality amenities for many residents and families, but there is clearly room for improvement in staff training, inter-staff communication, and accountability at the administrative level to ensure consistent, safe, and respectful care for every resident, especially during the most vulnerable times. Families considering these facilities may find it helpful to speak directly with multiple members of the care team, observe procedures, and clarify expectations around medication administration, PPE compliance, and conflict resolution to align on the level of care they and their loved ones will receive.
50 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lancaster Assisted Living in Salem, OR is a welcoming and comfortable community where seniors can enjoy their golden years with ease and peace of mind. The community offers a wide range of amenities to ensure that residents have everything they need to live a fulfilling and enjoyable life.
Residents can relax in their fully furnished apartments, complete with cable or satellite TV, kitchenette, and Wi-Fi/high-speed internet access. They can also take advantage of the beautiful outdoor spaces and gardens, perfect for strolling or enjoying some fresh air. For those who prefer indoor activities, there is a small library where residents can indulge in their love for reading.
Meals at Lancaster Assisted Living are a highlight of the day. Residents can dine restaurant-style in the elegant dining room, enjoying delicious and nutritious meals prepared by the skilled culinary team. Special dietary restrictions are taken into consideration to ensure that everyone's needs are met.
The caring staff at Lancaster Assisted Living is available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also offered to ensure that residents stay on top of their health. A mental wellness program is available to promote emotional well-being among residents.
Socialization and staying active are important aspects of life at Lancaster Assisted Living. Resident-run activities encourage social interaction and create a sense of community among the residents. Additionally, scheduled daily activities provide opportunities for recreation and engagement.
Conveniently located near various amenities, Lancaster Assisted Living offers easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have plenty of opportunities for outings and cultural experiences.
At Lancaster Assisted Living in Salem, OR seniors can truly enjoy their retirement years surrounded by a supportive community that caters to their needs and preferences.
Lancaster Assisted Living is located at 4156 Market Street Ne, Salem, OR 97314 in Marion County, Oregon
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