1600 Southwest Rimrock Way, Redmond, OR 97756
For more information about senior living options: (866) 208-4318
Overall Review of Ashley Manor Rimrock
Pros
The staff are patient, caring, and helpful every day.- The staff are kind, upbeat, and respectful to residents and their families.
- The leadership from Jessica and Olivia is strong and commendable.
- Families are kept informed about residents' well-being and ways to improve care.
- The facility is welcoming, clean, and among the friendliest environments.
- Ashley Manor is described as an amazing home that feels like a big family.
- The staff prioritize residentsā needs and treat them as individuals, not numbers.
- The director Kim is amazing and keeps families regularly informed.
Cons
A loved oneās room was filthy and his belongings were consistently missing.- They did not keep his bed protector on, which ruined the $3,000 mattress, and many of his belongings were later gone.
- The reviewer felt the facility showed no compassion or care, and the father-in-law was naked much of the end of his life.
- The nurses were horrible, and calls for help could take over an hour, with staff appearing irritated when they finally responded.
- The reviewer described the place as the worst of society and claimed that negative reviews were removed.
Review
Ashley Manor Rimrock in Redmond is best suited for families seeking memory-care oriented assisted living with a warm, family-like staff culture and steady, engaged leadership. The community appears to be a good fit for residents with Alzheimer's or other forms of dementia who benefit from patient redirection, predictable routines, and ample social engagement in a calm, homey setting. Families ready to participate and stay informed will appreciate the clear communication from leadership and the visible commitment to individualized care. Prospective movers should also recognize that not every experience is identical; in some cases concerns about cleanliness, accountability, and staff responsiveness have been raised and deserve careful scrutiny during tours.
On the plus side, the consensus across most reviews is that the staff are caring, patient, and consistently upbeat. Leadership under Jessica and Olivia is described as supportive and hands-on, with staff going the extra mile, even visiting a resident in the hospital in their free time to check on them and reassure families. Residents are treated with dignity, and the environment is repeatedly praised as clean, welcoming, and homelike. The memory-care approach, clear communication with families, proactive engagement, and a strong sense of community, creates a reliable atmosphere where caregivers know residents by name and respond thoughtfully to distress or confusion.
However, there are sharp counterweights in the record. A few families report serious lapses: rooms described as filthy, belongings missing, and unsettling signs of neglect at the end of a loved oneās life. One account claims a bed-protector was not used during a death, with valuables left missing; another notes residents being left without appropriate privacy or timely humane care. Other reviewers describe nurses as slow to respond to falls and frustrated by calls. These accounts, whether isolated or not, raise questions about consistency, accountability, and the rigor of daily quality control.
Still, the weight of positive experiences cannot be ignored. The strongest case for Ashley Manor Rimrock rests on the depth of care, the intimacy of the team, and the focused attention to memory-care needs. Families repeatedly cite the ability to stay informed, the directorās steady communication, and a genuine sense that staff are more like a big, caring family than a generic facility. The commitment to empathy and personalized planning often mitigates the risk of systemic gaps, especially when care plans are revisited with families and when staff are allowed to tailor redirection and comfort strategies to individual residents.
For families deciding whether to move a loved one here, several practical steps are essential. Observe interactions between staff and residents, paying attention to how memory impairment is managed in real time. Ask about emergency response times, incident reporting, and how fall alarms are handled. Request copies of care plans and ask what memory-care training or certifications the team holds, plus how often their routines and activities are updated. Inquire about housekeeping standards, room upkeep, and how belongings are tracked. Finally, talk to multiple families with residents here to gauge consistency across shifts and seasons, and request a weekend or after-hours visit to see normal operations.
In sum, Ashley Manor Rimrock is a strong option for Redmond families needing memory-care assisted living with a warm community and engaged caregivers. It offers a compelling blend of compassionate staff, visible leadership, and a homelike environment that can support stability for dementia care. Those who require absolute guarantees around housekeeping or immediate nurse response may want alternatives or a firmer, data-driven tour; otherwise, careful due diligence, tours, direct questions, and reference checks, will reveal a facility with real strengths and a path to meaningful daily life for many residents.
15 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Roberts (2 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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