Amedisys Home Health Care

Pros

• The facility's staff demonstrated exceptional dedication and provided compassionate care during the ICU stay.
• Option Care has been wonderful with the patient's care; they trained the patient on proper infusion and supplied all necessary supplies.
• Tori has been especially helpful, checking in on the patient and being pleasant to talk to on the phone.
• From pharmacy to IV care, they are remarkable.
• The nurses at Option Care were spot on, and they called the patient before each visit.
• The company has gone above and beyond to ensure the patient's comfort and needs, showing kindness and dedication.
• The staff were nice and very prompt.
• The medications arrived on time.

Cons

• The company is plagued by chronic understaffing, making scheduling nearly impossible and leaving patients without timely notifications.
• Appointments are frequently canceled or rescheduled at the last minute with little or no notice.
• Communication is terrible; questions are not answered directly and staff often avoid responsibility.
• Customer service is unhelpful, unknowledgeable, and unpleasant to deal with.
• The organization is unorganized and sometimes unsafe.
• Patients must provide their own supplies, and shipments arrive inconsistently and without notice.
• Billing and insurance handling are confusing or misleading, with patients left to chase information and authorizations.
• Nursing staff can be rude or inconsistent, impacting the quality of care.
• At least one reviewer warns others never to use the company, alleging fraud and misrepresentation.

Review

The collection of reviews paints a picture of a care provider that inspires deep gratitude in some patients while provoking frustration in others. On the one hand, numerous notes celebrate the dedication and compassion of the nurses and support staff, especially during long hospital stays and complex infusion regimens. On the other hand, repeated complaints focus on the administrative side: scheduling chaos, inconsistent notifications, staffing shortages, and a customer-service experience that many find unhelpful or opaque. Taken together, the threads show a health system that can be life-saving and deeply supportive in the moment, yet frequently frustrating to navigate outside of direct patient care.

A central theme across many accounts is scheduling chaos and poor communication. Numerous reviewers describe being passed between shifts and departments with little to no proactive outreach. Some report being scheduled weeks out without any follow-up contact, only to discover the appointment when they call in or show up and find it has already moved or been canceled. Others note last-minute changes - sometimes the day before or within a week of a planned visit - making it exceedingly difficult to arrange transportation or plan around infusions. The recurring admonition is clear: call ahead to confirm any appointment, and don't assume that a booked slot will stay intact. These gaps contribute to a sense of instability even when the actual clinical care is solid.

Amid the scheduling frictions, the care itself often receives high praise. Patients describe nurses as dedicated, skilled, and capable of extraordinary compassion, with stories of life-saving or life-sustaining interventions that left them grateful and hopeful. One reviewer recounts a 15-day ICU stay with careful, seamless transition between shifts and a level of attention that felt above and beyond expectations. In several entries, the sentiment is that the clinical team performed exceptionally well under challenging circumstances, delivering the kind of care that makes a dramatic difference in outcomes and morale.

The flip side of this narrative is a persistent dissatisfaction with customer service and administrative coordination. A common complaint is that the customer-service staff struggle to answer questions directly, often talking around issues rather than providing straightforward information. Some reviewers describe representatives as rude or unhelpful, with reports of being asked to do much of the information-gathering and insurance coordination themselves - an expectation that feels inappropriate when patients are navigating complex medical needs. There are also specific grievances about miscommunication or lack of knowledge within the front-line service team, leading to frustration even as the clinical team excels at bedside care.

Insurance, billing, and policy concerns add another layer of frustration for several families. One particularly alarming account describes a life-saving infusion being canceled with little notice, followed by confusion over whether the insurer and the provider would continue coverage. Another reviewer accuses the company of operational opacity and suggests filing complaints with regulatory bodies. There are also mentions of in-network status complicating care, delays in updating insurance information, and calls that go unanswered until it's almost too late to arrange a replacement infusion. The recurring message is that financial and administrative processes can feel byzantine and disconnected from the patient's urgent medical needs.

Despite the criticisms, there are notable positives. Some reviews highlight the reliability and responsiveness of the infusion team when it comes to delivering medications at home or ensuring that supplies arrive promptly. A few patients repeatedly commend specific staff members - such as Tori - for their warmth and helpfulness, and they praise office coordinators and nurses for keeping lines of communication open and supporting patients as they manage complex regimens. A sense of gratitude comes through clearly in these entries, with patients expressing appreciation for the care that helped them feel better, regain functioning, or avoid relapse. In some cases, patients also note practical improvements, like meds arriving on time or infusion supplies being readily available, which can significantly reduce day-to-day stress.

Safety concerns do bubble up in a few narratives, painting a picture of inconsistent practices that some patients fear could risk their health. Phrases like "completely unorganized" and "borderline unsafe" appear alongside descriptions of dressing-change timing that reviewers believe is not aligned with best practices. Some patients report having to provide their own supplies or receiving shipments of supplies at unpredictable times, which adds a layer of burden and logistical challenge. These comments underscore the risk that administrative missteps pose to the overall safety and effectiveness of treatment, even when clinical care is otherwise competent.

Overall, the collection suggests a care provider capable of extraordinary bedside compassion and technical proficiency, especially in critical moments. Yet the same reviews reveal persistent systemic obstacles: short-staffing, inconsistent appointment scheduling, last-minute cancellations, and a customer-service environment that many patients perceive as opaque or unhelpful. For some patients, the experience is transformative in the best possible way, marked by life-saving care and dependable nurse support. For others, the journey is hampered by administrative bottlenecks and communication gaps that erode trust and heighten stress during already difficult medical journeys. The shared thread across these voices is a call for improved consistency in scheduling, clearer communication, and more reliable administrative support to match the high-quality clinical care that patients repeatedly acknowledge.

This part of Portland, Oregon, offers a convenient and varied range of amenities for seniors looking for a place to live. With several medical facilities nearby such as Bridgeport Family Medicine, Northwest Renal Clinic, and Legacy Meridian Park Hospital, seniors can easily access healthcare services. In terms of dining options, there are establishments like John Barleycorns and Applebee's for meals out, while Peet's Coffee and Tea and Panera Bread provide casual spots for coffee or a quick bite. The area also boasts several pharmacies including Walgreens and Rite Aid for prescription needs. For recreation, parks like Tualatin Community Park offer opportunities for outdoor activities, while the Regal Bridgeport Village theater provides entertainment options. Overall, this neighborhood in Portland is well-equipped to cater to the needs of seniors seeking a comfortable and convenient living environment.

Physicians

• Bridgeport Family Medicine (0.2 miles)
• Providence Immediate Care (0.7 miles)
• Northwest Renal Clinic (1.4 miles)
• Oregon Spine Care (1.4 miles)
• Compass Oncology (1.6 miles)
• Women's Healthcare Associates (1.6 miles)
• Meridian Park Anticoagulation Clinic (1.7 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (0.3 miles)

Cafes

• Peet's Coffee and Tea (0.5 miles)
• Panera Bread (1.3 miles)
• Well & Good Coffee House (2 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.2 miles)
• Panera Bread (3.4 miles)
• Starbucks (4.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• Northwest Compounders (0.7 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.2 miles)
• Mc Cann's King City Pharmacy (2.3 miles)
• Rite Aid (3.8 miles)

Restaurants

• John Barleycorns (0.9 miles)
• Applebee's (1.2 miles)
• McDonald's (1.6 miles)
• McDonald's (2.6 miles)
• Bannings Restaurant & Pie House (2.8 miles)
• Stickmen Brewing Company (2.9 miles)
• Hanko's Sports Bar & Grill (3.1 miles)

Parks

• Tualatin Community Park (1.3 miles)
• Ibach Park (3.2 miles)
• Cook Park Soccer Fields (3.4 miles)
• Florence Pointe Park (3.8 miles)
• Summerlake Park (3.8 miles)
• George Rogers Park (4.5 miles)
• Spring Garden Park (4.6 miles)

Hospitals

• Legacy Meridian Park Hospital (1.6 miles)
• Sherwood Family Medicine (4.8 miles)
• West Linn Clinic - US Department of Veterans Affairs (5.7 miles)
• Hand Reconstructive Surgery NW (6 miles)
• Providence Milwaukie Hospital (6.8 miles)

Transportation

• TriMet Bus Stop ID 3655 (2.3 miles)

Places of Worship

• St John Fisher Church (5.1 miles)