The Pearl at Kruse Way

Pros

• The Pearl at Kruse Way features nice furnishings and improved food compared to other facilities.
• Residents appreciate the pleasant appearance of the facility and find individual rooms to be very nice.
• A few registered nurses (RNs) and certified nursing assistants (CNAs) at the Pearl demonstrate excellent care and dedication to their patients.

Cons

• The facility failed to provide essential care such as bedside water and proper meal delivery, leading to significant concerns about patient well-being.
• Medication management was severely inadequate, with patients being given incorrect dosages or unnecessary medications.
• The physical therapy provided was minimal and did not meet the standards expected for recovery.
• Many staff members exhibited a lack of caring, competence, and motivation in their duties.
• Breaches in personal care included long wait times for call button responses and improper handling during nursing tasks.
• Patients experienced cold food and consistently late medication deliveries, contributing to an overall subpar experience.
• The director of nursing dismissed valid complaints about care quality and shifted blame onto the patients' expectations rather than addressing systemic issues within the facility.

Review

In recent reviews of skilled nursing facilities, a consistent theme emerges: the distinction between attractive environments and the quality of care provided. A number of families have voiced their deep dissatisfaction with the care their loved ones received, particularly at The Pearl at Kruse Way. While the physical setting may be appealing, boasting nice furnishings and better-than-average food options, it appears that these positive aspects are overshadowed by significant deficiencies in caregiver competence and attentiveness.

One reviewer recounted their mother’s experience during her stay at The Pearl, where she was diagnosed with both influenza and a urinary tract infection but faced alarming neglect. Despite her condition, she was not provided basic necessities such as water at her bedside. Her frequent transfers within the facility led to confusion regarding her meals—either they were forgotten entirely or the wrong food was served. Physical therapy appeared more like an afterthought, reduced to mere moments on an exercise bike while staff attended to paperwork instead of focusing on actual rehabilitation. Tragically, this inadequate level of care culminated in her discharge while still exhibiting troubling symptoms like coughing and wheezing.

Another family's experience reflects similar concerns regarding medication management for their father. After returning him home from his stay at The Pearl, they discovered he had been administered pain medications every four hours despite not being in any pain—an alarming practice that included nighttime disturbances when staff would wake him for these unnecessary doses. This gross oversight prompted them to scrutinize his medication list closely; it became evident that what he was receiving did not align with what had been ordered by medical professionals and reiterated by family members. Such discrepancies raise serious questions about how well medication protocols are followed at this facility.

The overarching sentiment shared among reviewers is that beautiful interiors do not equate to excellent patient care. One individual emphasized that although a select few nurses and certified nursing assistants (CNAs) were commendable in their duties, they were incredibly outnumbered by staff who lacked professionalism and commitment to care standards. Notably distressing instances included a nurse causing injury while changing dressings only to dismiss it as commonplace, highlighting a concerning disregard for patient safety.

Additional testimonies detail experiences involving unfulfilled call button requests where patients often waited excessively long for assistance—some reports indicating waits up to 35 minutes or more before help arrived. In some cases, patients were left unattended after shifts changed without proper coverage or provisions against cold conditions; one individual described lying uncovered for over 25 minutes despite air conditioning blowing directly on them—a glaring example of neglectful treatment. These lapses point toward systemic issues within staffing protocols as well as prioritization of basic patient needs.

At the conclusion of one reviewer's lengthy stay at The Pearl, there was little comfort found in reassurances from management regarding staffing practices or quality control measures. Instead, they felt patronized; the director suggested that perhaps the expectations held by patients were too high given the circumstances of care offered there—implying that insufficient education about realistic levels of service should bear some responsibility for negative experiences rather than acknowledge failings within their operational framework.

The takeaway from these troubling narratives is clear: if prospective patients or families are seeking high-quality skilled nursing care characterized by compassion and diligence among caregivers, they would be wise to look elsewhere rather than trust appearances alone at places like The Pearl at Kruse Way where dismal levels of service persist beneath an ostentatious façade.

This part of Lake Oswego, Oregon, offers a variety of amenities and services that cater to the needs of older individuals looking for a comfortable and convenient living environment. With a selection of restaurants, cafes, and pharmacies within close proximity, residents have easy access to dining options and healthcare facilities. Additionally, there are several hospitals and physicians' offices nearby for medical care. The area also features beautiful parks for leisurely walks and outdoor activities. For entertainment, there is a theater nearby for movie buffs. Overall, this neighborhood provides a well-rounded living experience with essential services tailored to the needs of seniors.

Restaurants

• Applebee's (0.9 miles)
• John Barleycorns (1.2 miles)
• Hanko's Sports Bar & Grill (1.3 miles)
• McDonald's (2 miles)
• Bannings Restaurant & Pie House (2 miles)
• Wendy's (2.6 miles)
• Thirsty Lion Pub & Grill (3.2 miles)

Physicians

• Pediatric Associates Of The NW (1.6 miles)
• Bridgeport Family Medicine (1.8 miles)
• Providence Immediate Care (2.4 miles)
• Oregon Spine Care (2.8 miles)
• Pacific Medical Group (2.9 miles)
• Providence heart clinic - Cardiology (2.9 miles)
• Compass Oncology (3 miles)

Cafes

• Well & Good Coffee House (1.7 miles)
• Peet's Coffee and Tea (2.2 miles)
• Panera Bread (2.8 miles)
• Starbucks (2.9 miles)
• Dutch Bros Coffee (3.1 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.7 miles)

Pharmacies

• Walgreens (1.9 miles)
• Northwest Compounders (2.1 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.8 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.7 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (2.1 miles)

Transportation

• TriMet Bus Stop ID 3655 (2.4 miles)

Parks

• Tryon Creek State Park (2.8 miles)
• George Rogers Park (2.9 miles)
• Florence Pointe Park (2.9 miles)
• Spring Garden Park (3 miles)
• Tualatin Community Park (3.1 miles)
• Rivervilla Park (3.3 miles)
• Sellwood Riverfront Park (4.3 miles)

Hospitals

• Legacy Meridian Park Hospital (3 miles)
• Providence Milwaukie Hospital (5 miles)
• Portland VA Medical Center (5.7 miles)
• West Linn Clinic - US Department of Veterans Affairs (5.7 miles)
• Doernbecher Children's Hospital (5.7 miles)
• Shriners Hospitals For Children (6 miles)
• Hand Reconstructive Surgery NW (6 miles)

Places of Worship

• St John Fisher Church (3.8 miles)