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4.8 from 50 reviews
5 stars
46
4 stars
2
3 stars
0
2 stars
0
1 stars
2
Overall Review of TheKey Portland
common18 reviews mention this
Care team feels responsive and caring
Residents and families describe caregivers and leadership as consistently responsive, kind, and supportive.
Across the reviews, families repeatedly highlight caregivers who are warm and professional, along with leadership that is quick to respond when situations change. Several reviewers describe regular in-home visits and caregivers who listen to needs and adjust care on the spot. Multiple comments also mention caregivers feeling dependable enough that families could feel supported while coordinating care during difficult health transitions.
common2 reviews mention this
Around-the-clock coverage for transitions
The community arranges around-the-clock coverage when families need it quickly.
Some reviews focus on getting help fast from the hospital or during a sharp change in needs, followed by coverage that can extend to 24/7. In one case, the reviewer describes 24/7 coverage starting right after an urgent transition home. Another reviewer describes moving from limited daily care to 24/7, with the team assembling a suitable group in a matter of hours.
caveat2 reviews mention this
Reliability concerns and missed shifts
Some reviewers report serious reliability problems, including missed shifts and delayed communication.
While most comments are positive, a small set of reviewers raise major concerns about reliability. These reviews describe canceled or missing workers, including failure to show up for scheduled shifts and delayed notification to family after a shift began. One review also reports medication issues and an emergency after a fall, and another criticizes office support for not taking responsibility for miscommunication.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Portland International (13 miles away)
Dining
Anytime dining
Gluten-free
Low / no sodium
No Sugar
Organic
Vegan
Nearby Places of Interest
This part of Lake Oswego, Oregon offers a variety of amenities that would make it a desirable location for senior living. With a selection of restaurants including Applebee's, John Barleycorns, and Banning's Restaurant & Pie House nearby, residents have a range of dining options to choose from. The presence of multiple healthcare providers such as Bridgeport Family Medicine and Providence Immediate Care ensures easy access to medical services. Additionally, pharmacies like Walgreens and Rite Aid are conveniently located for medication needs. For leisure activities, seniors can enjoy coffee at cafes like Well & Good Coffee House or catch a movie at Regal Bridgeport Village ScreenX & IMAX theater. Parks such as Tualatin Community Park and Tryon Creek State Park offer opportunities for outdoor recreation. With hospitals like Legacy Meridian Park Hospital in close proximity, residents can rest assured knowing that quality healthcare is readily available in the area. Overall, this part of Lake Oswego provides a well-rounded and convenient environment for senior living.
Restaurants
Applebee's (0.8 miles)
John Barleycorns (1 miles)
Hanko's Sports Bar & Grill (1.5 miles)
McDonald's (2 miles)
Bannings Restaurant & Pie House (2 miles)
Wendy's (2.8 miles)
McDonald's (3.1 miles)
Physicians
Bridgeport Family Medicine (1.6 miles)
Pediatric Associates Of The NW (1.6 miles)
Providence Immediate Care (2.2 miles)
Oregon Spine Care (2.6 miles)
Providence heart clinic - Cardiology (2.7 miles)
Pacific Medical Group (2.8 miles)
Compass Oncology (2.8 miles)
Cafes
Well & Good Coffee House (1.6 miles)
Peet's Coffee and Tea (2 miles)
Panera Bread (2.6 miles)
Dutch Bros Coffee (2.9 miles)
Starbucks (3 miles)
Panera Bread (3.2 miles)
Starbucks (3.6 miles)
Pharmacies
Walgreens (1.7 miles)
Northwest Compounders (1.9 miles)
Rite Aid (2.2 miles)
Walgreens (2.6 miles)
Rite Aid (3 miles)
Walgreens (3 miles)
Rite Aid (3.5 miles)
Theaters
Regal Bridgeport Village ScreenX & IMAX (1.9 miles)
Transportation
TriMet Bus Stop ID 3655 (2.3 miles)
Hospitals
Legacy Meridian Park Hospital (2.8 miles)
Providence Milwaukie Hospital (5.2 miles)
West Linn Clinic - US Department of Veterans Affairs (5.7 miles)
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Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
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Portland International (13 miles away)
Anytime dining
Attractive, well-furnished setting with improved dining and some attentive staff.
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Comprehensive Exploration of Living Wills and Other Advance Directives