TheKey Portland

Pros

• Sean and Breanne are an absolute joy to work with, being responsive, kind, and incredibly helpful.
• The Key provided extended in-home care, supporting families during difficult times.
• Breanne is consistently professional and caring in responding to changing situations.
• Breanne quickly assessed care needs and coordinated with Hospice to provide additional support.
• Caregiver Maria Barajas is warm, caring, and goes the extra mile daily.
• Jael Solorio provided extra Sunday support.
• The Key's team is kind, compassionate, and wonderful.
• The nurses and staff deliver high-quality care.
• Clients highly recommend The Key for in-home care.
• Breanne Johnston and Tamera helped arrange caregivers effectively.
• The general manager can rapidly set up care with empathetic client relationships.
• The Key enables timely hospital-to-home transitions, including 24/7 support when needed.
• Sean is a trusted partner for referrals, known for prompt responses and good communication.
• The Key Portland leads with heart and offers extensive training and collaboration.

Cons

• Frequent cancellations or no-shows were reported.
• They did not notify the family when there was no worker for a shift.
• The parent was unable to get up or fed due to neglect.
• A caregiver frequently smoked during shifts and did not perform housework.
• A caregiver refused to bathe or assist with bathroom needs.
• Medications were mismanaged at least once.
• An emergency call occurred after a caregiver left the parent who was at risk of falling.
• A different caregiver dropped the parent, and 911 was called.
• The service was described as awful and unreliable.
• A caregiver who did not speak English was sent, while the parent did not speak Spanish, causing communication issues.
• The reviewer advised others not to use this service.

Review

The Key has earned a widely positive reputation among families and professionals who rely on homecare services to keep loved ones safe, comfortable, and connected to family support. Across many firsthand accounts, Sean and Breanne stand out for their responsiveness, warmth, and steadfast willingness to adapt as needs evolve. The tone from caregivers, clients, and health-system partners alike is consistently one of gratitude for a team that treats caregiving as a calling, not just a business.

Several stories center on long-term care that seamlessly integrated hospital-to-home planning with ongoing at-home support. One family received five months of care for their husband, a period during which Breanne provided professional, compassionate guidance as needs changed and progress shifted. When it became clear that the next level of support would be Hospice, Breanne helped assess options and coordinated quickly with Housecall Providers Hospice - a team described as excellent in its own right. The daily through-line was dependable, personable care, with Maria Barajas noted for friendliness and going the extra mile, and Jael Solorio lending regular Sunday support. In this family's words, the combination of coordinated care and emotional warmth made a difficult journey more manageable.

The Key's impact isn't limited to a single story; across dozens of testimonials, families emphasize reliable access to help and a caregiver network that feels like an extension of the family. A mother who is 92 benefited from significantly improved support, with a caregiver who was described as fantastic and, crucially, a system that provided same-day substitutes when a caregiver could not be present. The overall sentiment was five-star satisfaction, reflecting both the quality of caregiving and the responsiveness of the agency to changing circumstances.

Those who work in eldercare or live in senior communities frequently highlight The Key's collaborative approach. A Portland senior living community worker noted how the caregiver listened attentively to the client's needs and adjusted on the spot to ensure the person received the best possible care. The caregiver's positive approach and evident compassion left a strong impression, reinforcing a picture of a partner who can integrate smoothly with existing care teams and facilities. In these accounts, The Key's staff are seen not merely as service providers but as trusted collaborators in patient-centered care.

Longer-tenured clients offer vivid testimony about stability and continuity. One family cared for their husband after a stroke for six years, beginning with Breanne's timely hospital outreach and continuing with regular home visits that were both welcomed and helpful. The two primary caregivers mentioned - Vanessa and Adriana - are described as professionals who feel supported and respected by management, a factor many families see as key to sustaining high-quality care over time. The family members who spoke about this arrangement consistently recommended The Key to friends, underscoring a sense of trust built through years of reliable service.

Another recurring thread is the speed and quality of response during transitions. In multiple cases, The Key's team was able to mobilize quickly - sometimes placing a caregiver the very night a decision was made - and arranging for 24/7 coverage when needed. A transition from hospital to home was described as well worth the expense, with patients and families praising the professional, helpful caregivers who facilitated a smooth return home. The sense of relief from family members - knowing trained caregivers were coordinating with hospital and home-based supports - appears repeatedly in the testimonials, coupled with appreciation for the agency's clear communication and proactive planning.

The breadth of connections extends beyond individual families to professional networks. A Portland-based caregiver was impressed by The Key's leadership, noting that Kevin Stallo provides strong leadership while Breanne - referred to as a kind and dedicated General Manager - works hard to support both the team and clients. The writer highlighted The Key's national-level engagement, extensive partner networks, and advanced dementia training as indicators of a mature, knowledgeable approach to caregiving. A personal note from someone who has worked with The Key both locally and nationally described how the organization's training and collaboration have shaped best practices across the larger senior-care landscape.

In one heartfelt personal reflection, the agency's work with a family in another state - where the team helped assess, build a care plan, and staff grandparents' needs within hours - illustrates the breadth of The Key's reach. The CA team's proactive communication and the way the family felt reassured despite distance left a lasting impression, as did the sense that loved ones in care were being watched over with diligence and care. The author's gratitude extended beyond the immediate family, speaking to the comfort that comes from knowing a trusted network is coordinating care across state lines.

Despite the overwhelmingly positive picture, one account presents a stark contrast. A reviewer described frequent cancellations, no-show shifts, delayed notification, and a cascade of issues ranging from missed meals to medication errors, culminating in an emergency 911 call after a caregiver left a vulnerable parent unattended. Language barriers and inconsistent outcomes were also cited, ending with a strong caution to avoid the service. This outlier highlights the reality that, in homecare, reliability and execution are as critical as compassion and expertise, and it serves as a reminder that even highly regarded providers must continually address gaps to protect the safety and dignity of the people they serve.

Taken together, these accounts sketch a portrait of The Key as a highly regarded partner in homecare - capable of delivering empathetic, client-centered care with a responsive, well-supported team. The stories emphasize not only the warmth and humanity of individual caregivers but also the strength of leadership, the importance of rapid care coordination, and the value of sustained, professional collaboration with hospitals, hospice, and professional networks. For families navigating difficult health journeys, The Key is described as a resource that can make a profound difference - whether by enabling home-based care during a spouse's illness, facilitating a compassionate hospital-to-home transition, or providing a dependable, long-term caregiving presence when families need to lean on professionals the most.

This part of Lake Oswego, Oregon offers a variety of amenities that would make it a desirable location for senior living. With a selection of restaurants including Applebee's, John Barleycorns, and Banning's Restaurant & Pie House nearby, residents have a range of dining options to choose from. The presence of multiple healthcare providers such as Bridgeport Family Medicine and Providence Immediate Care ensures easy access to medical services. Additionally, pharmacies like Walgreens and Rite Aid are conveniently located for medication needs. For leisure activities, seniors can enjoy coffee at cafes like Well & Good Coffee House or catch a movie at Regal Bridgeport Village ScreenX & IMAX theater. Parks such as Tualatin Community Park and Tryon Creek State Park offer opportunities for outdoor recreation. With hospitals like Legacy Meridian Park Hospital in close proximity, residents can rest assured knowing that quality healthcare is readily available in the area. Overall, this part of Lake Oswego provides a well-rounded and convenient environment for senior living.

Restaurants

• Applebee's (0.8 miles)
• John Barleycorns (1 miles)
• Hanko's Sports Bar & Grill (1.5 miles)
• McDonald's (2 miles)
• Bannings Restaurant & Pie House (2 miles)
• Wendy's (2.8 miles)
• McDonald's (3.1 miles)

Physicians

• Bridgeport Family Medicine (1.6 miles)
• Pediatric Associates Of The NW (1.6 miles)
• Providence Immediate Care (2.2 miles)
• Oregon Spine Care (2.6 miles)
• Providence heart clinic - Cardiology (2.7 miles)
• Pacific Medical Group (2.8 miles)
• Compass Oncology (2.8 miles)

Cafes

• Well & Good Coffee House (1.6 miles)
• Peet's Coffee and Tea (2 miles)
• Panera Bread (2.6 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.6 miles)

Pharmacies

• Walgreens (1.7 miles)
• Northwest Compounders (1.9 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.6 miles)
• Rite Aid (3 miles)
• Walgreens (3 miles)
• Rite Aid (3.5 miles)

Theaters

• Regal Bridgeport Village ScreenX & IMAX (1.9 miles)

Transportation

• TriMet Bus Stop ID 3655 (2.3 miles)

Hospitals

• Legacy Meridian Park Hospital (2.8 miles)
• Providence Milwaukie Hospital (5.2 miles)
• West Linn Clinic - US Department of Veterans Affairs (5.7 miles)
• Portland VA Medical Center (5.9 miles)
• Doernbecher Children's Hospital (5.9 miles)
• Hand Reconstructive Surgery NW (6 miles)
• Shriners Hospitals For Children (6.2 miles)

Parks

• Tualatin Community Park (2.9 miles)
• Florence Pointe Park (3 miles)
• Tryon Creek State Park (3 miles)
• George Rogers Park (3.1 miles)
• Spring Garden Park (3.2 miles)
• Rivervilla Park (3.5 miles)
• Summerlake Park (4.4 miles)

Places of Worship

• St John Fisher Church (3.9 miles)