Home Instead - Bend, OR

Pros

• Gloria and her team understand how to work with families and consistently go above and beyond to meet changing needs.
• Home Instead provides stable, professional, and outstanding family care that helps families sleep better at night.
• The caregivers are kind, professional, and helpful, making clients feel that their needs matter.
• Lori S. has been remarkable in caring for a 98-year-old mom, with small acts of kindness that make her feel truly cared for.
• Sarelle is compassionate, intelligent, and reliable, with 100% dependable service.
• Jonathan and Cole lead with benevolence and authenticity, creating a caring culture for clients and caregivers.
• Home Instead staff are great to work with - caring, hardworking, and excellent at communication and responsiveness.

Cons

• The reviewer would never hire Home Instead caregivers again.
• The service was described as very disorganized and poor, with at least one caregiver not understanding English.
• The reviewer noted that two caregivers smelled like they had their last drink before their shift.
• The reviewer had to pay for damages to their car due to two separate accidents during a two-week period.
• They were provided with 15 different caregivers in about a two-week span.
• They had to explain where everything in the house was twice daily, and the service drove them crazy with many promises and few results.

Review

The collection of experiences paints a clear portrait of Home Instead as a caregiving partner that many families rely on for stable, professional, and deeply human support. Across multiple accounts, the emphasis is on a thoughtful approach to family needs, with Gloria and her team often highlighted as understanding, patient, and adaptable. Families describe caregivers who work hard to keep routines intact, manage medications, and provide not just practical assistance but genuine reassurance. When life changes - new schedules, evolving medical needs, or shifting caregiving dynamics - this group is praised for staying in sync with those transitions and for helping families breathe a little easier.

Several reviewers highlight not only the quality of care but also the meaningful role Home Instead staff play in everyday life. One person notes being with Home Instead for nearly a year and expresses high satisfaction with how easy and effective communication is for clients, praising the company for treating caregivers and clients as equally important. This sense of value translates into a deeper sense of trust and appreciation, with statements that caregivers and office teams genuinely matter to the people they serve. The sentiment runs through many stories: caregivers who show up reliably, listen, and respond with competence - so clients feel seen and respected.

The caregiving relationships are often described in warmly personal terms. Specific caregivers receive frequent thanks for going beyond the expected duties. Lori S. is singled out for her exceptional attention to the 98-year-old mom she assists, with a remark that the small acts of kindness are what make the mom feel truly cared for. Other caregivers - Kathy C., Michelle H. - are noted for their positive impact, and clients look forward to their visits. The descriptions emphasize that the caregiving goes well beyond tasks like medication administration; these teams cultivate a sense of companionship and emotional support that many families value deeply.

Several narratives extend beyond individual caregivers to speak about the culture and leadership of the company. One review highlights Sarelle as a particularly compassionate and reliable provider, while another favorite praises the founders - Jonathan and Cole - for their benevolence, generosity, and authenticity, suggesting that these values permeate the entire organization. Clients and families consistently describe the staff as loving, kind, and genuinely invested in delivering the best possible experience for both clients and the caregivers who work with them. The broader corporate ethos - an international, long-standing caregiving presence built on service and care for others - appears to reinforce the sense of reliability and integrity that many families rely on.

The positive experiences are reinforced by a sense of practical effectiveness: responsive communication, flexible scheduling, and a real commitment to fitting caregivers to each client's unique needs. Families recount that Home Instead staff are able to tailor the care to specific medical or daily living requirements, which helps both clients and their families sleep a little more soundly at night. In many accounts, clients and their families feel supported not just by caregivers but by the entire Home Instead network - from office staff to field professionals - who work together to make sure daily life runs smoothly, meals and hydration are attended to, and care plans stay aligned with changing circumstances.

Not every review is entirely rosy, and one account offers a stark contrast that serves as a cautionary note. In Bend, one reviewer recounts a highly negative experience characterized by disorganization and inconsistent care. The reviewer describes language barriers with at least one caregiver, uneven performance among staff, and a lack of clear direction that left the client repeatedly needing to locate and explain supplies and routines. There are serious practical complaints too: car damages attributed to caregivers, multiple shifts with a high turnover of different caregivers (15 in a short period), and a pattern of promises without results. The summary judgment is blunt: "bad business practices" and a clear warning that this particular location's service did not meet expectations. This contrast underscores that, while many families have outstanding experiences, there can be significant variability between branches, especially in staffing consistency and accountability.

Taken together, the reviews portray Home Instead as a company capable of delivering deeply meaningful, high-quality home care for many families, with caregivers who are kind, dependable, and genuinely engaged in their clients' well-being. The positive stories emphasize trust, personal connection, and the peace of mind that comes from consistent, compassionate care. They also highlight the central role of leadership and company culture in enabling these outcomes. At the same time, the solitary negative account cautions readers to consider branch-level differences and the importance of ongoing oversight to maintain consistent standards of care, communication, and reliability. Overall, the chorus is one of gratitude and trust from families who have found a caregiving partner they depend on - and a reminder that, as with any service, the experience can vary by location and team.

Located in a convenient and accessible part of Bend, Oregon, this area offers a variety of amenities and services that cater to the needs of seniors. With several cafes, restaurants, pharmacies, hospitals, and physicians located within close proximity, residents can easily access essential services. Additionally, there are places of worship nearby for spiritual nourishment and parks for leisurely strolls or outdoor activities. The presence of a regional airport and transportation options further enhances the connectivity of the area. Overall, this part of Bend provides a well-rounded environment that promotes both convenience and quality of life for seniors considering senior living options.

Cafes

• Dutch Bros Coffee (0.2 miles)
• Full Throttle Java (0.7 miles)
• Big O Bagels (1.2 miles)
• Starbucks (1.5 miles)
• Redpoint Climbers Supply (4.6 miles)
• County Line Coffee Company (8.3 miles)
• Tumalo Coffeehouse (12 miles)

Restaurants

• Sno/Cap Drive In (0.2 miles)
• Initiative Brewing (0.4 miles)
• Black Bear Diner Redmond (0.5 miles)
• Sonic Drive-In (0.7 miles)
• Panda Express (0.7 miles)
• Wild Ride Brewing (0.8 miles)
• Diego's Spirited Kitchen (0.8 miles)

Physicians

• Redmond Internal Medicine (0.3 miles)
• Desert Orthopedics (0.4 miles)
• Cancer Care Of The Cascades (0.4 miles)
• Bend Dermatology - Redmond (0.4 miles)
• Bend Dermatology Clinic (0.4 miles)
• Central Oregon Pediatric Assoc (0.5 miles)
• Bend Urology Associates (0.5 miles)

Pharmacies

• Redmond Pharmacy & Compounding Center (0.4 miles)
• Rite Aid (1.1 miles)
• Walgreens (1.5 miles)

Hospitals

• St Charles Medical Center-Redmond (0.5 miles)
• Family Choice Urgent Care (1.6 miles)
• Medical St Charles Add to Favorites (15.6 miles)

Places of Worship

• St Thomas Catholic Church (0.7 miles)
• Powell Butte Christian Church (8.3 miles)
• Shiloh Ranch Cowboy Church (11.3 miles)

Parks

• Cline Falls State Park (1 miles)
• Redmond Caves (2.5 miles)
• Smith Rock State Park (5.6 miles)
• Peter Skene Ogden State Scenic Viewpoint (7.4 miles)
• Brasada Trails (10.9 miles)
• Tumalo State Park (13.1 miles)
• Robert Sawyer State Park (15.2 miles)

Transportation

• Leading Edge Jet Center (2 miles)
• Roberts Field-Redmond Municipal Airport (RDM) (2.3 miles)
• Prineville Airport (PRZ) (13.7 miles)
• U-Haul Neighborhood Dealer (15.4 miles)