Minodora's Family Care

Pros

• The front office staff were polite and efficient.
• The doctor was very thorough and conveyed information intelligently and helpfully.
• The medication was in stock at the facility, avoiding pharmacy delays.
• The overall experience was very positive; the reviewer described it as a perfect 10/10.
• Care was efficient from a confident and knowledgeable provider.
• The care team started to finish provided excellent service.
• PA John was thorough, compassionate, and intelligent.
• The staff were consistently friendly, professional, and helpful.
• Abbey diagnosed quickly and accurately, with same-day relief.
• The support staff were kind, efficient, and helpful.
• Tina is kind, thoughtful, and makes patients feel heard.
• The primary care physician was knowledgeable, professional, and reassuring.
• It was convenient to have on-site X-ray capabilities.
• Nicole Knigge and her team were wonderful with excellent bedside manner.
• The x-ray tech was awesome and the podiatrist was helpful.

Cons

• The nurse practitioner could not diagnose the condition and gave inconsistent guidance from ibuprofen to steroids to an emergency room.
• The care was described as horrible, with the patient being sent to collections and sued for $600.
• The reviewer felt there was nothing urgent about the place and would have preferred going to the ER for a simple prescription.
• Billing practices were criticized as horrible, including an unauthorized card charge followed by collections and poor access to past health records.
• The location for a blood draw was not recommended due to lengthy wait times and no labs being performed.
• The website and communications failed to clearly show lunch closures, walk-in policies after regular patients, limited insurance options, or cash acceptance.
• A reviewer from outside Oregon suggested going elsewhere for care, implying it was not trustworthy.

Review

Across the collection of experiences, Zoom+Care is portrayed as a place where many patients receive quick, courteous, and technically capable care, but where the quality and consistency of service can vary dramatically depending on the day, the staff on duty, and the location. Several reviews highlight a streamlined process: friendly front-desk staff, a clinician who is thorough and able to explain conditions clearly, and the convenience of on-site imaging and medications. In many cases, patients describe entering and exiting quickly, with real-time tests or prescriptions ready at the facility, which makes the experience feel efficient and reassuring during painful or urgent moments.

A number of reviewers sing praises for the people delivering care. They describe front-office teams as polite and efficient, and clinicians as confident, knowledgeable, and attentive. One reviewer noted the doctor was "very thorough" and conveyed everything intelligently and beyond helpful. Another commended the on-site availability of medications, eliminating a potential extra stop. Specific clinicians repeatedly appear in the anecdotes as trusted, competent, and personable figures - for example, Abbey, who diagnosed quickly and explained the situation well, and Nicole Knigge, who many describe as wonderful and trustworthy with exceptional bedside manner. In some cases, patients explicitly celebrate on-site X-ray capabilities, which allow for same-day imaging and a more comprehensive care experience, along with staff who educate patients about their injuries and recovery. Positive testimonials also mention compassionate care from staff like Tina, who is described as kind and attentive, and from a podiatrist team that patients feel supported by.

There is also a strong strand of testimonials about highly satisfying one-visit outcomes. A patient wrote that they received efficient care from a confident, knowledgeable provider and would give a perfect rating. Others described same-day relief from symptoms after being prescribed appropriate medications, with both the clinician's explanations and the follow-through from staff contributing to a sense of effective, patient-centered care. In locations with dedicated specialists or on-site imaging, reviewers note the convenience and the confidence that comes from having tests and follow-up appointments (including follow-up with optometry or podiatry) scheduled or completed promptly. The sentiment is that when Zoom+Care works well, it delivers a streamlined, transparent, and reassuring experience that aligns with what patients value in urgent or routine care.

However, a substantial portion of the collection expresses serious concerns about billing practices, patient billing outcomes, and the consistency of clinical judgment. Several reviews recount stressful encounters with high, unexpected costs, especially for those without insurance. One reviewer describes being charged a "ridiculous amount" for a five-minute visit and being sent to collections, which is framed as an egregious breach of trust. Another patient insists they faced high uninsured pricing and a lack of willingness to work with them on costs, accompanied by ongoing bills long after their care. A particularly pointed post from May 2025 claims the organization sent the patient to collections and even mentioned a lawsuit for around $600, describing the situation as horrible care and untenable billing practices. Together, these accounts cast a shadow over the affordability and fairness of billing processes, suggesting that for some patients the financial experience undermines otherwise positive clinical impressions.

Billing and collections are not the only financial concerns raised. Several reviews discuss misalignment between expected costs and actual charges, including reports of being charged more than the uninsured price and unclear take-home messages about what services were billed and why. One reviewer even laments that the health records from before a certain date were hard to access, a separate touchpoint illustrating how the administrative side can complicate a patient's sense of trust and continuity of care. The recurring theme is a mismatch between the care delivered and the way it is billed, which leads some patients to reevaluate their relationship with Zoom+Care or to feel wary about future visits.

Access to care and scheduling also surfaces as a source of frustration. Some patients report cancellations or late starts that disrupt the patient's day, such as arriving shortly after a scheduled time only to have the appointment canceled, or encountering delays while the staff manage a queue of walk-ins and scheduled patients. Others describe trouble obtaining timely follow-up information - whether it's no call back after requesting x-ray results or delays in confirming whether a blood draw or lab test would proceed. A reviewer who needed an eye injury noted a positive experience with a timely follow-up, but multiple accounts highlight inconsistent service levels across visits, with some patients feeling that the clinics are too busy or under-staffed to maintain consistent, high-quality care.

Consistency across locations appears as another focal point. A recurring critique references a merger or restructuring - alternately described as an Athena merger or Zoom+Care restructuring - that is alleged to have degraded the customer experience. Several patients who have trusted Zoom+Care for years report a noticeable drop in service quality, citing longer waits, difficulties with scheduling, or a drift away from what they once considered patient-centric care. In contrast, others insist that the problem lies with particular staff members or specific visits, not the brand as a whole, suggesting that the patient experience can be highly variable and location-dependent.

Some reviewers also raise cautionary notes about specific clinical decisions or symptom management. One account describes a nurse practitioner who could not diagnose a condition and instead offered a spectrum of suggestions from ibuprofen to steroids to an emergency room visit, prompting a sense of distrust in the provider's ability to guide care. Another patient, dealing with chest pain, felt that antibiotics or a simple naproxen could have sufficed in a different setting, and left with a sense of being directed toward more aggressive care than necessary. These experiences remind readers that while Zoom+Care can deliver clear, effective care in many cases, not every encounter will align with a patient's expectations, and a fraction of visits may require more robust assessment or alternative care pathways.

Despite the mixed reviews, one overarching theme emerges: the patient experience at Zoom+Care can be exceptional when the right clinicians and staff are on board, with efficient processes, transparent communication, and convenient access to imaging and medications. Yet the same system can fall short when it comes to administrative efficiency, billing clarity, and consistent service delivery across locations. The positive experiences consistently emphasize the human elements - compassion, attentiveness, and a proactive approach to education and recovery - while the negative feedback foregrounds concerns about affordability, transparency, and reliability. For many readers, the portrait is of a healthcare option that has the potential to be outstanding but that requires attention to billing practices, staffing, and consistent execution to meet the expectations of patients who rely on quick, trustworthy care in times of illness or injury.

This part of Beaverton, Oregon, offers a range of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With several pharmacies in close proximity, access to healthcare is readily available. Additionally, there are numerous parks nearby, providing opportunities for outdoor recreation and relaxation. A variety of restaurants and cafes offer dining options within a short distance, catering to different tastes. For medical care, there are several physician offices within a few miles, ensuring easy access to healthcare services. Public transportation options are also available for those who may not drive. Overall, this area provides a mix of convenience and leisure activities that could make it an attractive choice for senior living.

Pharmacies

• Rite Aid (0.9 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.9 miles)

Parks

• Fir Grove Park (1 miles)
• Burntwood West Upper Park (1.3 miles)
• Granada Park (1.7 miles)
• Summerlake Park (2 miles)
• Tualatin Hills Nature Park (2.5 miles)
• Butternut Park (2.7 miles)
• Florence Pointe Park (3.6 miles)

Restaurants

• Arby's (1.5 miles)
• McDonald's (1.9 miles)
• McDonald's (2.3 miles)
• The Cheesecake Factory (2.3 miles)
• La Provence Boulangerie & Patisserie (2.4 miles)
• Din Tai Fung (2.4 miles)
• 85 Degree C Bakery Cafe (2.5 miles)

Physicians

• The Portland Clinic (2.1 miles)
• Virginia Garcia Memorial Health Center (2.6 miles)
• One Medical (2.7 miles)
• The Portland Clinic (2.7 miles)
• Reflex (2.8 miles)
• Songbird Healing Arts (2.8 miles)
• Pacific Medical Group (3.5 miles)

Transportation

• Beaverton Creek MAX Station (2.5 miles)
• TriMet Bus Stop ID 3655 (3.5 miles)
• Sunset Transit Center (3.9 miles)
• TriMet Quatama/NW 205th Ave MAX Station (5.1 miles)

Theaters

• Century Theater Cedarhill (2.5 miles)
• Regal Evergreen Parkway & RPX (5.7 miles)
• Regal Bridgeport Village ScreenX & IMAX (5.8 miles)

Cafes

• Black Rock Coffee Bar (2.5 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.7 miles)
• Dutch Bros Coffee (3.6 miles)
• Well & Good Coffee House (4.3 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)

Places of Worship

• St John Fisher Church (5 miles)

Hospitals

• Sherwood Family Medicine (6.2 miles)