FirstLight HomeCare of Westlake

Pros

• The director at FirstLight was highly regarded and considered to be excellent.
• The staff at FirstLight were described as nice and capable of providing the necessary help.
• The caregivers were praised for their punctuality and effectiveness in providing personal care and light housework.
• Lisa and Kelly from First Light Home Care were commended for their responsiveness, professionalism, and the wonderful care they provided during a difficult time.
• Overall, the experience with First Light Home Care of Westlake was very positive and highly recommended for anyone needing assistance with a loved one in need.

Cons

• The workers from FirstLight were more companion-like instead of providing the intensive care needed.
• The caregivers often sat around and needed to be reminded to perform necessary tasks.
• The level of care provided by FirstLight was not what was expected or needed.
• The service did not provide enough aid-like care as required by the reviewer.
• Despite being happy with some aspects, the level of care provided by FirstLight fell short of expectations for the reviewer's loved one.
• The staff at First Light Home Care did not provide the intensive care required for the reviewer's loved one.
• The reviewer felt that First Light Home Care could have provided more aid-like care, which was lacking in their services.

Review

FirstLight Home Care received mixed reviews from clients, with some expressing satisfaction and others feeling that the level of care provided did not meet their expectations. One reviewer mentioned interviewing with the director and being impressed by her, but felt that the workers were more companion-like rather than providing the intensive care they needed for their loved one. They mentioned having to remind the workers to complete tasks like changing their loved one. Although they appreciated the help with household tasks, they wished for more aid-like care.

On the other hand, another reviewer expressed happiness with FirstLight Home Care's staff, particularly in helping them find a caregiver for their mother. They praised the punctuality and competence of the caregiver in providing personal care and light housework. This positive experience led them to recommend FirstLight Home Care to other families in need of similar services.

Another satisfied client praised Lisa and Kelly at First Light Home Care for their support during a difficult time with their aging parents. They highlighted the prompt responses and wonderful care provided by FirstLight Home Care. The professionalism exhibited by First Light Home Care throughout their interaction left them with a positive impression and led them to recommend the service to others seeking assistance for their loved ones.

Overall, while some reviewers had concerns about the level of care received from FirstLight Home Care, others found it satisfactory and even exceptional. The experiences varied depending on individual needs and expectations. Despite these differences, it is clear that FirstLight Home Care made efforts to provide appropriate caregivers and address any concerns or questions promptly.

Physicians

• Premier Physicians (0.3 miles)
• Orthopedic Associates Westlake (0.8 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.2 miles)
• Bay Dental Offices (2 miles)
• Fairview Ob Gyn Associates Crocker (2.9 miles)
• Cuyahoga County Board of Health (6.7 miles)
• Westshore Primary Care (6.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Rite Aid (1.6 miles)
• Discount Drug Mart (1.7 miles)
• Marc's Stores (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Restaurants

• Panini's Bar and Grill (1 miles)
• Dover Gardens Tavern (1.7 miles)
• Fat Heads Brewery & Saloon (2.2 miles)
• BJ's Restaurant & Brewhouse (2.9 miles)
• The Cheesecake Factory (3 miles)
• Bonefish Grill (3 miles)
• Blue Sushi Sake Grill (3 miles)

Parks

• Tri-City Park (1.1 miles)
• Bohlken Park (2.1 miles)
• Bain Park (2.3 miles)
• Metroparks Rocky River Reservation North (3.4 miles)
• Rocky River Reservation (3.6 miles)
• Niagara Park (3.9 miles)
• Lakewood Park (5.5 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.1 miles)

Hospitals

• St John Medical Center (3.1 miles)
• Cleveland Clinic - Fairview Hospital (3.6 miles)
• CCF Fairview Hospital (3.6 miles)
• Cleveland Clinic - Avon Hospital (4.6 miles)

Theaters

• Regal Crocker Park & Imax (3.1 miles)

Places of Worship

• Jehovah's Witnesses (3.1 miles)
• St Barnabas (3.9 miles)

Transportation

• Cleveland Rental Car Center (3.7 miles)
• National Car Rental (3.8 miles)
• Hertz Rent A Car (3.8 miles)
• Concourse B (4.2 miles)
• American Airlines Ticket Counter (4.4 miles)
• United Airlines Ticket Counter (4.4 miles)
• TSA Checkpoint C (4.4 miles)