Hillandale Communities | Chesterwood Village

Pros

• The tour guide at Chesterwood Village was very nice and showed all the possibilities.
• The staff at Chesterwood Village treated the reviewer's dad like he was made of gold.
• The staff who gave the tour at Chesterwood Village was very professional, friendly, and nice.
• Chesterwood Village was very clean and well-organized with no bad smells.
• The staff at Chesterwood Village was thorough and good, and the structure of the facility was great.
• The outdoor walls built by Chesterwood Village to protect residents during visiting time were appreciated.
• The staff at Chesterwood Village is dedicated, attentive, and genuinely cares about residents' needs.
• Residents at Chesterwood Village enjoy a variety of activities and amenities on Main Street.
• The indoor Main Street at Chesterwood Village has a theater, cafe, hair salon, chapel, ice cream parlor, and gift shop that residents enjoy.
• Chesterwood Village offers weekly outings for residents and transportation for grocery shopping or medical appointments.
• Staff members at Chesterwood Village are responsive in addressing patient care needs even during the pandemic.
• The concept of having everything one needs on Main Street is neat and enjoyable for both residents and visitors.

Cons

• "Some things concerned me there, and I'm sure it's not their fault."
• "The care has been terrible! They're always short-staffed and multiple staff members have brought in COVID."
• "They let my husband fall within the first hour of arrival and tried to cover it up."
• "Aids have been cruel to him and have taken his call bell. Recently they've started putting residents to bed at 6:00 and 6:30. Neglect!!"
• "Had I not been there, I am convinced he wouldn't have been cared for."
• "They suffered from the nursing shortage because it's a nationwide thing."
• "Do not send your family members here!"
• "They had a main street, which I thought was cute, but my mom wasn't as attracted to the activity."

Review

Chesterwood Village is a highly sought-after senior living community that offers a variety of housing options to meet the needs and preferences of its residents. One reviewer mentioned that their mother had her heart set on a patio home with two bedrooms and a garage, which Chesterwood Village was able to provide. During the tour, Diane, the friendly staff member, showcased both the apartment homes and patio homes available, giving an in-depth look into the beautiful residences. It was heartwarming that residents kindly allowed potential residents to visit their homes, providing insight into the spaciousness and decor. The grounds and amenities were also impressive, featuring a movie theater, ice cream parlor, library, and other community spaces.

While some concerns arose due to the presence of COVID-19 on the campus during one visitor's tour, they appreciated that those infected were quarantined in their apartments. The reviewer noticed that Chesterwood Village offers a unique main street area with a theater, church, beauty parlor, and night bar – creating a social atmosphere for its residents. However, it was noted that this particular activity-packed environment did not resonate as strongly with their mother. Regardless, everyone agreed that the rooms were nice.

One recurring theme in multiple reviews was the long waitlist for residency at Chesterwood Village. To have a chance at securing a spot, early contact is crucial. The staff often prioritizes filling vacancies by utilizing their own assisted living waitlist before turning to external sources.

Those who had family members receive care or rehab services at Chesterwood Village praised the outstanding treatment provided by the staff members across various levels of care – from rehabilitation to assisted living and skilled nursing care. Despite facing nationwide staffing shortages in healthcare facilities, the staff here remained friendly, helpful, and attentive to patients' needs.

Another positive aspect highlighted by reviewers was Chesterwood Village's cleanliness and organization. Each unit is thoroughly prepared for new arrivals with fresh carpeting and paint. The convenience of the location was also appreciated, as it was situated close to grocery stores, shopping areas, and the interstate for easy access.

However, not all experiences were positive. One reviewer expressed deep disappointment with the care received at Chesterwood Village. They alleged a lack of attention and transparency when their husband suffered injuries shortly after arrival and transport delays to the hospital. Another reviewer shared concerns about understaffing issues and instances of neglect that resulted in multiple falls for their grandfather.

Despite these negative experiences, many reviewers praised the measures taken by Chesterwood Village during the pandemic to ensure residents' safety. The implementation of outdoor walls for visits impressed one visitor, allowing them to spend quality time with their family member while maintaining necessary precautions. This reviewer considered Chesterwood's staff true heroes.

On a brighter note, long-term residents spoke highly of their experiences at Chesterwood Village. They emphasized the sense of community fostered within its walls and praised the wide range of activities available for residents' enjoyment. From weekly outings to on-site amenities such as a theater, cafe, chapel, and ice cream parlor on Main Street – it seemed there was something for everyone.

Chesterwood Village's commitment to providing excellent care throughout changing needs was evident in multiple reviews. Residents who transitioned from independent living to assisted living or long-term care expressed satisfaction with continuous outstanding care. Furthermore, family members noted that the staff responded promptly to resident requests and displayed genuine concern for their well-being.

In conclusion, Chesterwood Village is a highly regarded senior living community known for its beautiful facilities, attentive staff members, engaging activities, and various housing options tailored to individual preferences. While some concerns have been raised regarding staffing shortages and incidents that left residents injured or neglected, positive experiences generally outweighed these negatives. The efforts made during the pandemic further demonstrate this community's dedication to the safety and happiness of its residents.

Restaurants

• Chick-Fil-A (0.3 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• Chicken Salad Chick (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Kona Grill (1.7 miles)
• Agave & Rye (1.7 miles)
• The Cone (2.1 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)

Pharmacies

• Walgreens (0.5 miles)
• Discount Drug Mart (1.3 miles)
• Skilled Care Pharmacy (1.5 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Assure Rx Health (2.6 miles)
• Walgreens (2.9 miles)

Hospitals

• West Chester Hospital (0.8 miles)
• Cincinnati Children's Hospital Medical Center Liberty Campus (1.9 miles)
• Micu 4 (2.9 miles)
• Cincinnati Children's (4.4 miles)
• Midwest Process Innovation (4.7 miles)
• Group Health Medical Center (5.5 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (6.9 miles)

Physicians

• Cincinnati Arthritis Association (0.8 miles)
• Orthopaedic & Sports Medicine (0.8 miles)
• Wetherington Family Medicine (1 miles)
• DOCS - Dermatologists Of Central States (DSWO) - Mason (1.3 miles)
• Southwest Ohio Pain Management (1.8 miles)
• Mason Women's Center (2.2 miles)
• Mercy Health Partners Lab, X-ray (2.2 miles)

Parks

• Voice of America Park (1.1 miles)
• Cottell Park (3.4 miles)
• Fleckenstein Park (3.8 miles)
• Sharon Woods Park (5.5 miles)
• Weller Park (6.2 miles)

Places of Worship

• Four Corners Church (1.1 miles)
• Mason Christs Church At (2 miles)
• Heritage Presbyterian Church (2.7 miles)
• St Anne Episcopal Church (2.7 miles)
• Axis Christian Church (3.5 miles)
• Motherless Daughters Ministry (7 miles)

Theaters

• AMC West Chester 18 (4 miles)

Transportation

• KI/Miami Valley Railroad - Losantiville Station (4.8 miles)