Overall Review of Shepherd Of The Valley Howland Community
common10 reviews mention this
Staff care feels personal
Residents and families frequently describe staff as genuinely caring and respectful.
Many reviews emphasize warmth and respect, with residents described as feeling safe and treated like family. Several also mention that staff are attentive day to day and that communication helps families feel reassured. A few reviews also call out individual staff members as kind or supportive, which stands out against the negative caregiving accounts. Overall, the reviews show staff approach matters a lot to families choosing this community.
caveat15 reviews mention this
Calls and staffing can lag
A recurring concern is delayed response when residents need help.
Multiple reviews describe understaffing and slow response when residents call for assistance, including call lights not handled promptly. Some reviewers report urgent situations took a long time to reach staff, and others say the help they expected wasnât provided. A few also describe communication problems, including families feeling left in the dark about care. Even reviews that are more positive often acknowledge staffing pressure as a factor in what residents experience.
common2 reviews mention this
Dining meets preferences
Dining is described as decent, with meals tailored to preferences in reviews.
One review highlights that meals are nutritious and tailored to residentsâ preferences, making dining something to look forward to. Another review describes the food as decent alongside a generally clean, pleasant environment. On top of that, the community offers restaurant-style dining along with support for special dietary restrictions and diabetes-related needs. For many families, that blend of preference and diet support is what shows up in day-to-day experience.
caveat4 reviews mention this
Rehab outcomes raise red flags
Several reviews question rehab progress, especially after falls.
A number of rehab-focused reviews describe residents getting weaker after their stays and report falls during or shortly after admission. One family member says their mother fell multiple times, and another review describes difficulties with getting appropriate help, including concerns after a fall. There are also complaints that what was promised about mobility did not match what was achieved by discharge. If rehab is a primary reason for choosing this community, these accounts are the ones to weigh most carefully.
caveat4 reviews mention this
Cost is a frequent worry
Some families feel the pricing doesnât match the care they observed.
A few reviews mention the cost in a way that signals frustration or concern about value, including one that cites a monthly figure and asks what the amount covers. Other reviews call out the idea that families pay a lot for care that doesnât feel reliable enough, linking the concern to staffing and follow-through. Another review also remarks that at these prices, it would make sense to invest more into staffing. Taken together, pricing questions show up alongside service issues.
common3 reviews mention this
Activities keep residents engaged
Reviews describe activities that help residents stay engaged.
Some residents and families mention that activities and engagement are part of daily life, with one review describing residents as kept busy and smiling. Another review talks about enjoying stories shared by residents and interactions that bring a social tone to the community. A further review highlights laughter and community energy as part of what makes the place feel like a home away from home. While activity quality is mentioned positively, it appears most often in the context of overall staffing capacity and day-to-day interactions.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
100 resident community capacity
Types of Care
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Antones Kitchen (0.7 miles)
Burger King (1.5 miles)
Wendy's (1.5 miles)
Eat'n Park Restaurant (1.5 miles)
Up A Creek (1.7 miles)
McDonald's (1.9 miles)
Grotto Ali Babba (2.3 miles)
Physicians
Hope Center For Cancer Care (0.7 miles)
Howland Medical Pavillion (0.7 miles)
Thomas Raymond Neuman (1.6 miles)
Pediatric Associates of Warren (1.6 miles)
Martuccio Eye Care (1.6 miles)
Vein Center (1.7 miles)
Circulatory Center (1.8 miles)
Hospitals
St Joseph Urgent Care Center (0.7 miles)
Surgery Center Howland (0.8 miles)
Mercy Health - Heart and Vascular Institute, Eastland (2.5 miles)
Shepherd Of The Valley Howland Community on seniors.fyi includes 7 photos including images showing interior, plant, windows, bedroom, dining, decor, lobby, lighting, and more.
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100 resident community capacity
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Serene setting with easy access to healthcare and local amenities.
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