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Shepherd Of The Valley Niles

Shepherd Of The Valley Niles is an assisted living community in Niles, OH.

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Shepherd Of The Valley Niles

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  • Interior

    A cozy hair salon interior with styling chairs and hair dryers.

  • Decor

    A cozy bedroom with a neatly made bed, soft lighting from a bedside lamp, and decorative elements.

  • Building

    A building with an awning displaying the name 'Shepherd of the Valley'.

  • Trees

    The image shows the entrance of a building with landscaped surroundings and a parking lot under a partly cloudy sky.

  • Windows

    A cozy dining area set with plates and glasses, adjacent to a bedroom.

  • Exercise Equipment

    A well-equipped rehabilitation and exercise room with various fitness machines.

  • Church

    A church altar with a stained glass window depicting a religious scene.

1500 Mc Kinley Avenue, Niles, OH 44446

For more information about senior living options: (866) 208-4318

3.9 from 99 reviews
5 stars
63
4 stars
8
3 stars
3
2 stars
5
1 stars
20

Overall Review of Shepherd Of The Valley Niles

caveat 13 reviews mention this

Staffing and call response concerns

Residents and families describe serious staffing and response problems that affected basic daily care.

Several reviews say care fell short of what was promised, including residents not getting taken outside or participating in activities. Multiple families describe long delays getting help after call buttons, and some reviewers describe ignoring or leaving residents on bed pans for extended periods. A recurring concern is inconsistent coverage, with reports of understaffing and agency staff who did not know residents. Some reviews also describe medication and safety issues, including concerns about incorrect medication and injuries that families felt were not handled or communicated appropriately.

common 11 reviews mention this

Cleanliness is a clear theme

Many reviews describe the community as very clean and well maintained.

A large share of reviewers mention cleanliness, including comments like “very clean,” “well maintained,” and no noticeable odors. Cleanliness shows up alongside positive impressions of rooms, the campus, and the overall presentation. There is at least one report of a dirty room during a stay, but the overall feedback still leans strongly toward the facility being clean. Even in more mixed experiences, reviewers often acknowledge the building’s appearance while focusing criticism on care and staffing.

common 17 reviews mention this

Staff tone ranges from kind to rude

Reviews include both very positive caregiver interactions and sharp negative complaints about staff attitudes.

On the positive side, many reviewers say staff members were kind, friendly, informative, and helpful, with specific praise for nurses and other team members. Several reviews also describe staff treating residents respectfully and taking the time to provide comfort. On the negative side, other reviewers use strong language about rudeness and lack of compassion, including claims that staff disregarded residents’ needs. Taken together, the reviews suggest caregiver experience can vary widely depending on the situation and shift.

differentiator 6 reviews mention this

Multiple levels of senior care

Families describe placements across independent living, assisted living, rehab, and memory care.

Reviews reference more than one type of placement, including assisted living and independent living experiences. Other reviews discuss rehab stays for physical therapy and skilled nursing care, and one review specifically mentions memory care. That lines up with the community offering multiple care types rather than a single setting. For families, that can matter if needs change over time, but the reviews also show the importance of matching expectations to the level of care being received.

caveat 2 reviews mention this

Careful handling of medications

Some families raise concerns about medication handling during a loved one’s stay or discharge.

One review describes a serious medication lapse involving a nurse not giving water-related care and expresses fear about the risk to the resident. Another review describes problems obtaining a resident’s medications after discharge, leaving the resident overdue for doses. These are isolated comments within the broader set of reviews, but they are the only clear, medication-specific issues that repeat across multiple entries.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (1 miles)
  • Scenna's Family Restaurant (1.1 miles)
  • StoneYard Grill & Tavern (1.5 miles)
  • Ciminero's Banquet Centre (1.5 miles)
  • Taco Bell (2 miles)
  • Margherita's Grille (2 miles)
  • Mizu Japanese Restaurant (2.2 miles)

Physicians

  • Comprehensive Physician Associates (1.2 miles)
  • Michael J Jurenovich DO (1.2 miles)
  • Patsy Buccino (2.4 miles)
  • Warren Dermatology & Allergy (3.7 miles)
  • Dr Iskander (3.9 miles)
  • Michael Sekman (4 miles)
  • Proposals For Healing (4.2 miles)

Pharmacies

  • Marc's Stores (2 miles)
  • CVS Pharmacy (2 miles)
  • Rite Aid (2 miles)
  • Rite Aid (3.9 miles)
  • Allen's Pharmaserv (4.9 miles)
  • Berry's Pharmacy (5.2 miles)
  • Marc's Stores (5.3 miles)

Parks

  • Tod Park (2 miles)
  • Waddell Park (2.3 miles)

Cafes

  • Panera Bread (2.4 miles)
  • Starbucks (4.2 miles)

Hospitals

  • Sanford Drug Testing (2.6 miles)
  • American Renal Associates (3.9 miles)
  • St Joseph Health Center (4.3 miles)
  • Mercy Health - Heart and Vascular Institute, Eastland (4.3 miles)
  • Belmont Pines Hospital (4.3 miles)
  • Valley Care Health System-Ohio (5 miles)
  • Tod Childrens Hospital Forum Health (5.1 miles)

Transportation

  • Hertz Rent A Car (2.9 miles)

Frequently Asked Questions

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