Shepherd Of The Valley Niles

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  • Interior

    A cozy hair salon interior with styling chairs and hair dryers.

  • Decor

    A cozy bedroom with a neatly made bed, soft lighting from a bedside lamp, and decorative elements.

  • Building

    A building with an awning displaying the name 'Shepherd of the Valley'.

  • Trees

    The image shows the entrance of a building with landscaped surroundings and a parking lot under a partly cloudy sky.

  • Windows

    A cozy dining area set with plates and glasses, adjacent to a bedroom.

  • Exercise Equipment

    A well-equipped rehabilitation and exercise room with various fitness machines.

  • Church

    A church altar with a stained glass window depicting a religious scene.

Shepherd Of The Valley Niles

1500 Mc Kinley Avenue, Niles, OH 44446

For more information about senior living options: (844) 490-3973

3.9 from 92 reviews
5 stars
59
4 stars
8
3 stars
3
2 stars
5
1 stars
17

Assisted Living Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

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    Overall Review of Shepherd Of The Valley Niles

    Pros

    • pro The staff are friendly, helpful, and professional.
    • pro The facility is well maintained, clean, and comfortable.
    • pro The campus is beautiful with outdoor spaces, a fountain, and a gazebo.
    • pro Residents enjoy daily activities and church services.
    • pro The staff are amazing and caring, with nurses like Tiffany noted for competence.
    • pro The facility is described as one of the nicest retirement homes with excellent on-site medical staff.
    • pro The food is great.

    Cons

    • pro The facility is money hungry and milks insurance for profit.
    • pro Patients are given the runaround with excuses and never receive timely help or doctor contact.
    • pro A resident was placed in an unnecessary full-leg brace, which caused sores.
    • pro X-rays were ordered and conducted that were not needed, and the results were misrepresented.
    • pro The physical therapy provided did nothing to aid rehabilitation.
    • pro The staff appears under staffing, leading to slow responses to call bells and inadequate care.
    • pro The place is described as a charade and not trustworthy.
    • pro Staff are often hard to reach or unfriendly, with bed pans left for hours and call lights ignored.
    • pro Nurses allegedly sabotage care and fail to act when a patient nearly choked.
    • pro Rehab and overall care are said to be awful; the facility is not recommended.

    Review

    Across a broad set of experiences, families describe a facility that can be beautiful and welcoming, yet is marred by serious concerns that touch every level of care. Several reviewers point to a campus that looks and feels inviting: well-kept grounds, pleasing architecture, a library, daily activities, church services, outdoor seating, and even a picturesque fountain and gazebo. For some residents, these amenities create a positive first impression and an environment that suggests comfort and dignity during recovery or aging.

    At the same time, a clear and persistent thread runs beneath those favorable impressions: staffing and consistency. Numerous comments allege that the staff, while sometimes friendly and dedicated, are often in short supply for the needs of residents. Families describe delays when pressing the call button, slow responses to questions, and a sense that the facility struggles to provide timely medical attention. In several accounts, this translates into frustration over not being able to reach doctors promptly, difficulties with discharge planning, and lengthy waits for routine needs to be addressed. Even when the facility is clean and welcoming, the underlying fear for some families is that the care level isn't reliably aligned with residents' actual needs because there aren't enough hands on deck.

    There are specific, troubling anecdotes that highlight perceived lapses in clinical judgment and rehabilitation. One reviewer recounts a situation where a full-leg brace was prescribed and used unnecessarily, leading to sores that took a long time to heal. There are mentions of unnecessary x-rays and a diagnosis of a fracture based on those images, which another family member found unusable due to inaccessible records in a proprietary software system. The rehab experience itself is described by some as ineffective or even non-existent: rather than meaningful physical therapy, residents were said to be given minimal activity or walked only with aids, leaving families frustrated with what they view as an insufficient plan for recovery or rehabilitation.

    Communication problems are another common concern. Families report having to advocate aggressively to obtain information, and some describe the process of calling for medical updates or release decisions as opaque or unhelpful. The experience of obtaining medical records or test results can be cumbersome, with references to discs of information that doctors find unusable or inaccessible. In several reviews, concerns about transparency and proactive communication overshadow any initial warmth or courtesy from staff, leaving loved ones uncertain about diagnoses, progress, or next steps.

    Medications and discharge processes also come up sharply in the critiques. One account describes a situation where a patient could not take medications home because the pharmacy would not dispense them at the clock's edge, forcing families to navigate a frustrating delay. Another reviewer suggests disputes over medication management during discharge or transfer contribute to confusion and anxiety for families already worried about their loved one's well-being. These medical logistics problems appear alongside broader concerns about whether residents are being discharged promptly or kept longer than necessary, sometimes at odds with the family's understanding of the patient's recovery trajectory.

    Financial considerations appear in several comments as well. A number of reviewers suggest that financial incentives may influence decisions, describing the facility as "money hungry" and accusing it of trying to maximize insurance reimbursements rather than prioritizing patient welfare. The broader implication is that reviews of care can be colored by perceived cost pressures, which compounds the tension families feel when care plans don't align with expectations or appear to favor revenue over patient needs.

    Despite the criticisms, there are notable affirmations about individual staff members and the general culture of care in certain departments. A recurring praise centers on specific nurses and therapists who are described as compassionate, patient, and deeply invested in residents' well-being. One nurse, in particular, is hailed as extraordinarily capable and dedicated, with stories of staying late to ensure comfort and to address family concerns. Respiratory therapists and other aides also receive commendations for their gentleness, attentiveness, and presence. In some reviews, this personal warmth and professionalism helps offset the otherwise troubling reports of gaps in staffing and administrative processes. However, other reviews counterbalance those positive notes, signaling that experiences with the same individuals can vary dramatically from one family to another, underscoring the inconsistent nature of care.

    Ultimately, the collection of reviews portrays a facility with undeniable strengths in ambiance, safety-conscious amenities, and moments of exceptional caregiver dedication, but with equally strong warnings about understaffing, inconsistent medical oversight, and problematic administrative and clinical practices. For families considering this place, the message that emerges is nuanced: the environment and some staff members can deliver high-quality experiences, but systemic issues - especially around staffing levels, timely medical attention, rehabilitation effectiveness, and clear, proactive communication - pose significant risks. Prospective residents and their loved ones are urged to conduct thorough on-site visits, ask pointed questions about staffing ratios, rehabilitation protocols, discharge planning, and how the facility handles medical records and medication logistics. In short, the best path forward is to weigh the appealing environment and the occasional exemplary care against the persistent concerns expressed by many families, recognizing that experiences can differ markedly from one resident to the next.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Shepherd Of The Valley Niles is a Continuing Care Retirement Community (CCRC) located in Niles, OH. They offer a range of care services including assisted living and skilled nursing facility care.

    Residents at Shepherd Of The Valley Niles can enjoy a variety of amenities to enhance their daily lives. These include a beauty salon for personal grooming needs, access to cable or satellite TV for entertainment, community-operated transportation for ease of travel, a computer center for staying connected digitally, and a dining room where nutritious meals are provided.

    For those looking to stay active and maintain their physical wellness, Shepherd Of The Valley Niles offers a fitness room equipped with exercise equipment. In addition, there is also a gaming room for recreational activities and a garden where residents can relax amidst nature. Housekeeping services are available to ensure that living spaces are kept clean and tidy.

    Each accommodation is fully furnished and includes private bathrooms. Move-in coordination is provided to assist residents with the transition into their new home. Outdoor spaces are also available for residents to enjoy fresh air and socialize with fellow community members.

    Residents have the convenience of restaurant-style dining with special dietary restrictions catered to accommodate individual needs. A small library is also accessible onsite, offering reading materials for leisurely pursuits.

    Shepherd Of The Valley Niles ensures that residents' transportation needs are met by providing non-medical transportation arrangements as well as transportation to doctors' appointments. A wellness center is available to support residents' overall health and wellbeing, along with Wi-Fi/high-speed internet access throughout the community.

    The care services at Shepherd Of The Valley Niles are comprehensive, offering 24-hour call systems and supervision for added safety and peace of mind. Trained staff provide assistance with daily activities such as bathing, dressing, and transfers as needed. Medication management ensures that residents receive their medications correctly while on-site medical professionals oversee diabetes diets and other special dietary restrictions.

    A host of activities are offered to keep residents engaged and fulfilled. These include concierge services for personalized assistance, fitness programs to promote physical health, planned day trips for exploration, resident-run activities for socializing, and scheduled daily activities to stimulate the mind and body.

    Shepherd Of The Valley Niles is conveniently located near two cafes, two parks, five pharmacies, 23 physicians, 30 restaurants, and one transportation service nearby. Additionally, there are five hospitals in close proximity for any medical needs that arise.

    Overall, Shepherd Of The Valley Niles provides a vibrant and caring community where residents can enjoy a comfortable lifestyle with comprehensive care services and an array of amenities to enhance their well-being.

    Nearby Places of Interest

    Restaurants

    • McDonald's (1 miles)
    • Scenna's Family Restaurant (1.1 miles)
    • StoneYard Grill & Tavern (1.5 miles)
    • Ciminero's Banquet Centre (1.5 miles)
    • Taco Bell (2 miles)
    • Margherita's Grille (2 miles)
    • Mizu Japanese Restaurant (2.2 miles)

    Physicians

    • Comprehensive Physician Associates (1.2 miles)
    • Michael J Jurenovich DO (1.2 miles)
    • Patsy Buccino (2.4 miles)
    • Warren Dermatology & Allergy (3.7 miles)
    • Dr Iskander (3.9 miles)
    • Michael Sekman (4 miles)
    • Proposals For Healing (4.2 miles)

    Pharmacies

    • Marc's Stores (2 miles)
    • CVS Pharmacy (2 miles)
    • Rite Aid (2 miles)
    • Rite Aid (3.9 miles)
    • Allen's Pharmaserv (4.9 miles)
    • Berry's Pharmacy (5.2 miles)
    • Marc's Stores (5.3 miles)

    Parks

    • Tod Park (2 miles)
    • Waddell Park (2.3 miles)

    Cafes

    • Panera Bread (2.4 miles)
    • Starbucks (4.2 miles)

    Hospitals

    • Sanford Drug Testing (2.6 miles)
    • American Renal Associates (3.9 miles)
    • St Joseph Health Center (4.3 miles)
    • Mercy Health - Heart and Vascular Institute, Eastland (4.3 miles)
    • Belmont Pines Hospital (4.3 miles)
    • Valley Care Health System-Ohio (5 miles)
    • Tod Childrens Hospital Forum Health (5.1 miles)

    Transportation

    • Hertz Rent A Car (2.9 miles)

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