1170 Niles Cortland Rd, Niles, OH 44446
To contact a resident: (330) 505-9914
For more information about senior living options: (866) 208-4318
Overall Review of Five Star Adult Day Care
Pros
The staff are amazing.- Tonya is magnificent.
- The child loves going there.
- The babies love the baby room.
- The daughter loves this place and learns so much.
- The staff at the new daycare love the kids and treat them like family.
- The fingerprint check-in and check-out is convenient and feels secure.
Cons
The daycare is understaffed with inexperienced, rude administration.- It allows bullying among kids and by staff, with no real structure.
- Children are expelled for "behavior," and parents are not allowed to view surveillance cameras.
- There are reports of physical rough handling, including yanking arms and yelling at children.
- Basic care standards are neglected, such as not changing diapers on schedule and not heating or providing meals as promised.
- They allegedly discriminate against ADHD or autistic kids, pressuring withdrawal and limiting transportation.
- Parents report dishonesty and lack of accountability, with poor accessibility to corporate support.
Review
This community is best suited for families seeking care for very young children in a setting where a few staff members have earned strong praise for warmth and responsiveness. When a parent describes a caregiver as “magnificent” and notes that the staff member understands the child’s needs and consistently addresses parental concerns, it signals that the place can deliver genuine, individual attention. For families who value a calm, personal touch from particular caregivers and who want the convenience of a local option, this setting can feel like a reassuring square one, provided those trusted staff remain consistently present.
Those who should seriously consider alternatives include families prioritizing stable safety practices, predictable daily structure, and robust staffing. The reviews reveal systemic red flags: chronic understaffing, inexperienced staff, and administration perceived as rude or insensitive. For households that cannot tolerate frequent policy deviations, inconsistent supervision, or a sense that kids are being sent home or disciplined arbitrarily, other centers with demonstrable staffing ratios and transparent management are likely a better fit. In short, when consistency, trust in leadership, and a reliable daily routine are nonnegotiable, look elsewhere.
The strongest positives center on individualized care where reliable caregivers connect with children and provide a secure drop-off experience. The presence of a fingerprint-based check-in/out system is a concrete operational benefit, adding a layer of security and accountability. For families that have had positive interactions with specific staff members, the reassurance of known faces and personalized attention can matter a great deal, particularly for infants or very young children who thrive on familiarity. These pockets of genuine care demonstrate what the right staff can deliver in the best moments.
The dominant concerns, however, loom large and repeatedly undermine the care picture. Understaffing and high staff turnover translate into missed routines, inconsistent supervision, and lapses in basic care, such as meal timing, diaper changes, and general attentiveness. Reports of children being yelled at, handled roughly, or subjected to punitive discipline are not mere grievances but serious safety and trust breaches. Allegations of bullying among kids, staff inability to manage behaviors, and resistance to sharing camera footage or answering parental questions amplify a sense of opacity that many families cannot tolerate. When combined with claims of inappropriate or rushed care during short-staffed periods, the risks begin to outweigh any sporadic positives.
In balancing the pros against the cons, the positives do not robustly offset the systemic issues. A trusted caregiver can make a meaningful difference on a day-to-day basis, but one or two warm interactions do not compensate for recurring gaps in supervision, inconsistent meal and hygiene practices, or concerns about how conflicts are managed. For families evaluating this option, the potential upside rests with stable, individualized attention from dependable staff, contingent on the consistent presence of well-trained personnel and firm operational discipline. Without that foundation, the likelihood of disappointing experiences grows.
Practical next steps are essential for anyone still considering this community. Schedule multiple visits at different times to witness staffing levels in action and to observe how caregivers interact with children under real pressures. Ask to review licensing records and any recent inspections; request specific staff-to-child ratios for peak hours and for infants or children with special needs. Seek transparent policies on behavior management, incident reporting, and parental access to cameras or records. Compare nearby centers for caregiver stability, meal and diapering protocols, and disaster or emergency procedures. If choosing this facility, insist on concrete assurances, no ambiguous promises, and verify references from several other families. Given the mixed experiences reflected in the reviews, this option should be pursued with caution and only after rigorous confirmation that staffing, safety, and management have substantially improved.
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