Robin Mccant Adult Care Homes

Pros

• The staff at Parkcliffe is amazing.
• Parkcliffe Memory Care Community offers a safe environment with around-the-clock care and family-style meals.
• Caregivers are knowledgeable about residents' preferences and make accommodations to meet their needs.
• Parkcliffe has great relationships with local home health, therapy, and hospice providers to meet residents' needs.
• The friendly staff greet visitors and are kind, caring, and compassionate.
• Nurses and the management team communicate with clinicians to provide personalized care for each resident.
• Families describe Parkcliffe as one of the best and most caring facilities, noting dedicated, long-tenured staff and thorough communication.

Cons

• They reported that no one answered the phone after a relative tested positive for Covid, leaving loved ones unaware of the resident's status.
• They described the last facility as absolutely horrible when the resident needed the most care, with issues like infrequent diaper changes and severe sores.
• They said attendants told the resident to "go" in his diaper because there wasn't time to assist him.
• They noted that the resident's plate at meals was taken away before he finished eating.
• They stated that the resident's teeth and face were sometimes dirty.
• They reported that the resident's clothes were stolen several times.
• They mentioned that the room heater was stolen.
• They claimed the facility was one of the worst run in the area, extremely understaffed, residents treated poorly, calls ignored, and medications not delivered.

Review

Parkcliffe Memory Care Community in Toledo is described by multiple reviewers as a 24-hour memory care option that emphasizes a safe, family-style environment and a strong network with hospice and related services. Several readers highlight Parkcliffe as a notably good choice for loved ones with memory impairments, praising the staff as kind, attentive, and genuinely engaged. The community is portrayed as clean and welcoming, with a notable willingness from the center to connect families with questions through a contact person - Tori - who can provide answers and guidance. Taken together, these voices present Parkcliffe as a facility that many families turn to with hope for comprehensive, around-the-clock care.

A common thread across many reviews is the appreciation for the caregiving staff - described as amazing, friendly, and consistently attentive. Families point to caregivers and nurses who remember residents' individual preferences and make accommodations accordingly. The atmosphere is said to support social interaction, with family-style meals and organized opportunities for residents to engage with others in a secure setting. Reviewers also note that Parkcliffe maintains productive relationships with local home health agencies, therapists, and hospice providers, which many see as essential for delivering integrated care tailored to each resident's needs.

Yet there are contrasting experiences that remind readers this is a complex, variable service. One family recounts a difficult period during the pandemic, where a loved one tested positive for Covid and the family struggled to get timely information by phone, to the point of frustration given the monthly cost of care (around $3,000). Another deeply troubling account describes a resident who moved through several facilities before arriving at Parkcliffe, only to endure alleged neglect in the last site: diapers not changed regularly leading to sores, statements from attendants about insufficient time to assist to the bathroom, meals interrupted, and personal items being stolen. The reviewer felt that even after meetings with the director, nothing improved, culminating in the resident's death. These stories underscore the reality that, for some families, the level of day-to-day attention and accountability can vary.

Despite that stark caution, other testimonials emphasize Parkcliffe's strengths in providing safe, around-the-clock care. Positive reviews highlight staff who greet residents warmly, nurses and aides who are engaged with the people they serve, and a collaborative approach to care that includes clear communication with clinicians to ensure personalized plans. Families recount compassionate support during extended stays, including hospice services, and describe experiences where caregivers were patient and accommodating through the challenges of memory impairment. In these accounts, the facility's emphasis on continuity of care and the quality of the caregiving environment stand out as major strengths.

There is also a chorus of strong praise for the moments when Parkcliffe shines. Some reviewers describe the facility as among the best they evaluated in the region, particularly noting the kindness and professionalism of the staff. A number of stories celebrate long-tenured caregivers and nurses who repeatedly demonstrate dedication to residents, with families expressing gratitude for the care their loved ones received in the final months. The tone of these messages is one of deep appreciation for staff who go above and beyond, and for the sense of steadiness and dignity they provide during difficult times.

The reviews also include somber reminders of risks and limits. A few comments directly challenge the safety or reliability of the facility, including concerns about safety lapses related to staff or visiting families, and a reference to the loss of a resident on Christmas Eve. There are also observations from families who felt the facility faced managerial or organizational gaps, describing situations where responses were not prompt and oversight appeared inconsistent. These perspectives highlight the importance for prospective families to conduct thorough due diligence and to seek out current, transparent information about staffing levels, response times, and quality assurance at Parkcliffe.

In the end, the collection of reviews presents Parkcliffe Memory Care Community as a place with substantial strengths in compassionate caregiving, coordinated support with hospice and other providers, and a generally positive, home-like atmosphere. At the same time, it reveals that experiences can diverge significantly from family to family and resident to resident, with some accounts of neglect, safety concerns, or communication gaps that weigh heavily on families. For anyone considering Parkcliffe, the prevailing message is to weigh the consistently glowing testimonials about staff devotion and personalized care against the more cautionary stories, and to visit, ask detailed questions, and seek current references to understand how the facility operates on a day-to-day basis and how it would align with a specific loved one's needs.

This part of Toledo, Ohio offers a convenient location with easy access to healthcare services such as Mercy Family Physicians and Toledo Hospital, providing peace of mind for seniors in need of medical care. There are also several pharmacies nearby for easy access to medications. Additionally, there are a variety of dining options ranging from casual to more upscale restaurants like Ye Olde Cock N Bull and Packo's at the Park. For recreation, there are parks like Promenade Park and Middlegrounds Metropark for enjoying the outdoors. Transportation options are available at Martin Luther King, Jr Plaza and there are places of worship nearby for spiritual fulfillment such as Immaculate Conception Catholic Church and Christ the King Catholic Church. Overall, this area provides a well-rounded community with amenities suitable for senior living.

Physicians

• Mercy Family Physicians Phillips Avenue (0.8 miles)
• Mercy Diabetes Education (1 miles)
• Toledo Cardiology Consultants (1 miles)
• Capital Care Network of Toledo (1.1 miles)
• Mercy Health - Franklin Avenue Pediatrics (1.3 miles)
• Mercy Family Physicians-Mercy Campus (1.6 miles)
• ProMedica Physicians Neurosurgery (2 miles)

Pharmacies

• Rite Aid (1 miles)
• Rite Aid (1.6 miles)
• Health Mart Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• ProMedica Pharmacy Counter - Central Ave (2.6 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3 miles)

Hospitals

• Toledo Hospital Breast Care (2 miles)
• Toledo Hospital Labor & Delivery (2 miles)
• ProMedica Toledo Hospital (2 miles)
• Toledo Hospital 7th Floor SICU (2 miles)
• Toledo Hospital Er (2.1 miles)
• St Jude Children's Hospital (2.4 miles)
• Davita Kidney Care (3 miles)

Cafes

• Grindhrs (2.1 miles)
• SIP Coffee (3.3 miles)
• Starbucks (3.4 miles)
• BREW coffee bar (3.8 miles)

Restaurants

• Chevy's Place (2.3 miles)
• Tin Can Bar (2.4 miles)
• Ye Olde Cock N Bull (2.4 miles)
• Packo's at the Park (2.5 miles)
• Spaghetti Warehouse (2.5 miles)
• Wendy's (2.5 miles)
• Ye Olde Durty Bird (2.5 miles)

Parks

• Promenade Park (2.5 miles)
• Harold Boeschenstein Park (2.5 miles)
• Middlegrounds Metropark (2.7 miles)
• Navarre Park (4 miles)

Transportation

• Martin Luther King, Jr Plaza (3.1 miles)

Places of Worship

• Immaculate Conception Catholic Church (3.2 miles)
• Corpus Christi University Parish (3.6 miles)
• Christ the King Catholic Church (4 miles)