Madonna Homes

Pros

• The staff are very friendly and professional.
• Maintenance is wonderful.
• There is 24-hour security on duty.
• The management team is awesome.
• The downtown location is convenient, close to stores and restaurants.
• Residents have great neighbors.
• The property is well managed and has a safe, secure environment.

Cons

• The management is described as terrible, with bugs having taken over the building.
• The building is infested with bed bugs across all units, and treating individual apartments is considered ineffective.
• Tenants are forced to live in deplorable conditions, which is unfair for people in need of housing.
• Management does not allow residents to treat infestations themselves and relies on a subpar exterminator.
• The property is described as cheap, low income, and full of drunks and crackheads, with a bed bug infestation.
• There are constant bed bug issues in units (including mentions of bed bugs in every apartment and in heating vents).
• Hallways, walls, elevators, and the building are described as dirty and unsuitable for living.
• Tenants report eviction threats or penalties despite paying bills on time, indicating poor services toward disabled residents.

Review

A throughline across many of these reviews is a deep frustration with living conditions and the way the property is managed. Several residents describe having no choice but to stay there after a life circumstance - such as a house fire in 2011 - yet they consistently paint the setting as cramped, poorly maintained, and plagued by pests. The sentiment ranges from outright disappointment to outright anger, with some reviewers using stark warnings like "DON'T MOVE HERE" to emphasize their belief that the place is unsafe or unhealthy. The common thread is a sense that residents are trapped in substandard conditions without reliable relief from the issues they confront.

A predominant concern centers on bed bugs and overall infestation across the building. Multiple posts allege that bed bugs are present in numerous units, with some reviewers claiming infestation in heating vents or in multiple apartments, making individual unit treatments ineffective. One metaphor compares the situation to "a sinking boat," suggesting that addressing a single unit is futile if the entire building is compromised. The frustration here is not just about one bad experience but about a systemic problem that, according to reviewers, has not been adequately resolved by maintenance or pest-control efforts. The tone throughout many of these accounts is one of exasperation and a sense that the problem is both persistent and inadequately addressed.

Administrative and financial frustrations also figure prominently. Several reviews note difficulties with the management's handling of payments, suggesting that no one is willing or able to set up an online payment account for a payee, which adds an extra layer of complication for residents who are trying to stay current with rent and other charges. There are insinuations of unfair treatment or unclear policies, including remarks about evictions or threatened eviction despite residents' financial constraints or personal circumstances, such as disability. In those accounts, the building is depicted as having a punitive or opaque administrative environment that compounds the stress of living in an already challenging situation.

There are mixed experiences with the on-site team and security staff. On one hand, several reviewers praise the staff for being friendly, helpful, and responsive, with comments like "the staff will answer all your questions" and "maintenance is wonderful," paired with praise for round-the-clock security. These positive notes emphasize a sense of safety and reliable service, suggesting that when the system is functioning well, residents feel protected and supported. On the other hand, other reviewers describe the staff as unhelpful or insufficiently responsive, contributing to a sense that quality of service varies dramatically from one unit to another or from one period to another. The presence of 24-hour security is consistently highlighted as a redeeming feature by some residents, even as other complaints focus on pervasive pests and overall building condition.

The reviews present a tapestry of resident experiences, with some praising the building as a decent place to live under tough circumstances and others labeling it as unsafe or unsanitary. Some messages highlight the diversity of residents, noting a wide mix of backgrounds and ages, including references to a neighborhood with a mix of people nearby and in the building itself. Yet within that diversity, the overall sentiment seems split: a number of posts describe the complex as a place that could be improved dramatically with better pest management, more consistent maintenance, and clearer, fairer policies, while a smaller subset of posts emphasizes positive experiences, friendly neighbors, convenient downtown location, and a strong security presence.

Several comments touch on the physical condition of the building beyond pest issues. Reviewers describe hallways, walls, elevators, and general cleanliness in a harsh light - calling them nasty or dirty in some cases. These remarks reinforce the impression that for many residents, the lived environment is characterized by wear and deterioration. In contrast, others counterbalance such critiques with affirmations of a well-maintained, secure, and comfortable atmosphere, suggesting that the experience is not uniform across all units or floors. The divergent descriptions imply that the property hosts a broad spectrum of living environments, some of which are noticeably better maintained and safer than others.

Finally, a few posts reference personal anecdotes that illustrate the emotional and practical impact of living there. Some residents recount tense financial pressures, such as being told they might be evicted even when they feel they have paid on time, or dealing with contested deposits after experiences with pests and repairs. Others recount positive personal connections - neighbors they enjoy, a sense of community, or gratitude for staff and security that help them feel safer in a challenging urban setting. A recurring takeaway is that the property can be a beacon of stability for some, while for others it represents a source of ongoing hardship, particularly for those dealing with pests, health concerns, or financial instability.

In summary, the collection of reviews presents a complex, uneven portrait of a downtown residential property that many residents find troubling due to infestation, maintenance, and administrative challenges, while others highlight moments of safety, helpful staff, and a sense of community. The strongest threads point to persistent bed bug issues across the building, frustrations with pest control and management practices, and a split experience regarding security and on-site personnel. Location and a perceived sense of stability in some days and in some units provide a counterbalance, illustrating that for some residents this place can be a workable home, but only under conditions that, for many others, are not reliably met.

This part of Toledo, Ohio offers a convenient and diverse range of amenities for seniors considering living in the area. Located within close proximity are several cafes where you can enjoy a cup of coffee with friends, as well as a variety of restaurants for dining out. The neighborhood also boasts easy access to multiple hospitals and pharmacies, ensuring quality healthcare services are readily available. Additionally, there are several parks nearby for leisurely strolls and outdoor activities. Places of worship provide spiritual support, while transportation options make it easy to travel around the area. Overall, this part of Toledo provides a well-rounded community for seniors seeking a comfortable and accessible living environment.

Cafes

• Grindhrs (0.4 miles)
• Tim Hortons (2.7 miles)
• BREW coffee bar (4.7 miles)
• SIP Coffee (4.9 miles)
• Starbucks (5 miles)

Hospitals

• St Jude Children's Hospital (0.5 miles)
• St Charles Mercy Hospital (2.8 miles)
• Mh St Charles Op Pharm (2.8 miles)
• Toledo Hospital Labor & Delivery (3.5 miles)
• Toledo Hospital 7th Floor SICU (3.5 miles)
• ProMedica Toledo Hospital (3.5 miles)
• Toledo Hospital Breast Care (3.6 miles)

Parks

• Promenade Park (0.5 miles)
• Harold Boeschenstein Park (0.7 miles)
• Middlegrounds Metropark (0.8 miles)
• Navarre Park (1.9 miles)
• Oak Shade Hall & Picnic Grove (3.6 miles)
• Walbridge Park (4 miles)
• Pearson Metropark (4.9 miles)

Restaurants

• Hamburger Marys (0.6 miles)
• Chevy's Place (0.7 miles)
• Ye Olde Cock N Bull (0.7 miles)
• Ye Olde Durty Bird (0.8 miles)
• Packo's at the Park (0.8 miles)
• Tin Can Bar (0.8 miles)
• Spaghetti Warehouse (0.8 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Walgreens (1.7 miles)
• Rite Aid (2.1 miles)
• Health Mart Pharmacy (2.4 miles)
• Mercy Outpatient Pharmacies (2.7 miles)
• Rite Aid (3.1 miles)
• Kroger Food and Pharmacy (3.4 miles)

Physicians

• Mercy Health - Franklin Avenue Pediatrics (0.9 miles)
• Toledo Cardiology Consultants (1.1 miles)
• Mercy Diabetes Education (1.1 miles)
• Mercy Family Physicians-Mercy Campus (1.1 miles)
• St Charles Mercy Hospital (2 miles)
• Mercy Family Care Navarre Park: Linares Claudio E MD (2 miles)
• Mercy Family Physicians (2.8 miles)

Transportation

• Martin Luther King, Jr Plaza (1.4 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.8 miles)
• Corpus Christi University Parish (4.3 miles)