Carriage Inn

Pros

• Carriage Inn of Steubenville is described as a wonderful facility for skilled care.
• The staff is accommodating and friendly.
• Management is knowledgeable and has helped families every step of the way.
• The administrator was readily available, passionate about residents, and made things easier for the family.
• The PT was great.
• The aides were great and the staff were generally friendly and professional.
• The nursing staff was knowledgeable and approachable.
• The admissions coordinator was very helpful and kind.
• The medical director did a great job guiding families and addressing concerns.
• The therapy gym was clean and had up-to-date equipment, and the therapy team helped patients reach their goals.
• The private rooms were spacious, clean, quiet, with a balcony, and housekeeping kept rooms and hallways clean.
• The staff are described as wonderful and caring, like family.

Cons

• The doctor did not visit as promised and allegedly falsified notes in the chart.
• Several nurses were rude to the family and treated questions as a bother.
• The facility failed to provide essential care, such as toenail trimming and showers.
• The staff was understaffed and the equipment was poor.
• The food was terrible.
• A nurse rummaged through the patient's belongings in the middle of the night.
• The therapy notes labeled the patient uncooperative, suggesting bias.
• The facility attempted to cancel appointments and extend stays without proper authorization.

Review

Carriage Inn of Steubenville presents itself in these reviews as a facility with real strengths and real challenges, a place that some families remember as a compassionate, well-run environment while others describe as understaffed, mismanaged, or inattentive to basic needs. Taken together, the comments sketch a wide spectrum of experiences that often depend on who is providing care, what department is involved, and when the family is able to advocate on behalf of their loved one. Several reviewers center the narrative on the administration and front-line staff, while others focus on gaps in medical follow-through, routine maintenance, and the daily realities of long-term and rehabilitation care.

On the positive side, multiple accounts celebrate the facility's leadership and its impact on families during difficult transitions. The administrator is repeatedly highlighted as accessible, kind, and genuinely invested in residents. Families describe the admissions process as smooth when the administrator is present, and they credit the overall management with clear pathways for questions and concerns. Several reviewers commend the rehabilitation staff - especially the physical therapists - and note that therapy equipment and facilities were up to date, with therapists who were knowledgeable, empathetic, and goal-oriented. One reviewer even singles out the therapy gym as well-equipped and the team as professional, patient, and focused on meeting individual goals. Across several stories, the care team in the therapy and activity departments is remembered as warm, attentive, and genuinely respectful.

Other passages emphasize the human touch that some families felt was missing in moments of medical vulnerability. Families recount moments when social workers or admissions coordinators offered guidance and reassurance, and they express gratitude for staff members who went "above and beyond" in coordinating care, explaining procedures, and easing the emotional burden on loved ones. A number of personal anecdotes praise aides, nurses, and therapists who were described as friendly, helpful, and dependable during daily routines, baths, dressing changes, and transitions from bed to chair. Specific residents' rooms - private spaces with balconies, for instance - and housekeeping that kept rooms clean and odor-free are cited as meaningful comfort during extended stays.

Yet, the same reviews do not hide the friction and distress that some families experienced. A recurring theme is the perceived absence or delayed involvement of physicians. One reviewer recalls a doctor who introduced himself on the first day but failed to return for scheduled visits, later allegedly documenting care conversations that never occurred. This led to frustration about medical oversight and questions about whether routine physician rounds were happening as expected. In parallel, several accounts describe rude or inattentive staff in certain shifts or units, with family members feeling that asking questions or requesting basic care - like a foot check, a shower, or toenail trimming - was met with frustration or delay. These contrasts highlight how the quality of care can feel inconsistent from room to room or day to day.

Maintenance and basic care issues recur as another thread in these narratives. Reviewers describe a cold or poorly functioning refrigerator, necessitating repeated requests to fix it or replace it so that perishable items could be kept safely. They talk about extended waits for ice water, signaled by closed doors and staff conversations within earshot, and in one case, a patient's family member witnessed staff discussing them at the nurses' station. Instances of delayed showers for patients with catheters or lines, and the need to advocate repeatedly for essential services, underscore the reality that practical, everyday needs can become sources of anxiety for families when they feel they must monitor care closely.

Cautionary notes about dementia care and safety add another layer of concern. Several reviewers warn that the facility may not be the right fit for residents with dementia, suggesting that such patients can be "booted out quickly" or that care plans may not be adequately tailored to cognitive needs. One long, detailed critique describes a harsh contrast between clinical expectations of independence and a family's experience of neglectful staff behavior, privacy intrusions, and a perception that most staff were not attuned to the patient's level of function. In another story, a family member recounts a therapist's notes that seemed misaligned with the patient's capabilities, followed by a perceived regression rather than progress, which led to a transfer to another facility. Taken together, these accounts illustrate the high stakes involved when dementia-vulnerable patients are in a rehab or long-term setting.

The most consistent throughline across the compiled voices is the call for ongoing, proactive advocacy. Several families emphasize that while some caregivers were compassionate and capable, the care system at Carriage Inn benefits greatly from families who stay engaged, ask questions, and push for timely interventions. A recurring sentiment is that the facility's strengths - friendly staff, a capable therapy program, a welcoming atmosphere, and well-kept rooms - can be offset when advocacy is not sustained or when gaps in medical oversight and routine care emerge. In that balance, many reviewers find themselves grateful for the moments of excellent care, but wary of the potential for lapses that can have serious implications for a patient's wellbeing.

Overall, Carriage Inn of Steubenville appears to be a place of dual realities: it can offer first-class warmth, capable rehabilitation, and a sense of family for many residents; it can, for others, fall short in crucial areas like medical follow-through, timely basic care, and dementia-specific needs. The most helpful picture is likely to come from considering both ends of the spectrum together - the families who felt their loved ones benefited from attentive, professional care and a supportive administration, and the families who felt that persistent under-staffing, inconsistent medical oversight, and some troubling daily-care experiences undermined the quality of care. For anyone considering Carriage Inn, these reviews suggest weighing the facility's demonstrated strengths in therapy, safety, and amiable staff against the potential for gaps that require vigilant advocacy and active collaboration with the care team.

Located in Steubenville, Ohio, this neighborhood boasts a convenient array of amenities for seniors looking to settle down in a peaceful yet lively community. With pharmacies such as Good Neighbor Pharmacy and Ross Park Pharmacy nearby, access to healthcare is easily accessible. Hospitals like Trinity Medical Center West and physicians such as Tony Teramana Cancer Center provide comprehensive medical care. Places of worship like Triumph of the Cross and Pius X Church offer spiritual nourishment. Enjoy dining options at Applebee's and Scaffidi's Restaurant & Tavern, or grab a coffee at A Touch of Elegance Cafe and Bakery. For transportation needs, U-Haul and Thrifty Car Rental are close by. Relax in nature at Belleview Municipal Park or Follansbee Park, making this neighborhood an ideal location for seniors seeking a vibrant community with all necessary conveniences within reach.

Pharmacies

• Good Neighbor Pharmacy (0.1 miles)
• Ross Park Pharmacy West (0.1 miles)
• Walgreens (1.1 miles)
• Kroger pharmacy drive thru (1.2 miles)
• Walgreens (1.3 miles)
• Riesbeck's Pharmacy (1.4 miles)
• Market Street Pharmacy (2.5 miles)

Hospitals

• Center West Trinity Medical (0.1 miles)
• Trinity Medical Center West (0.1 miles)
• Saint John Medical Center Heliport (0.1 miles)
• Dialysis Clinic (0.8 miles)
• Life Line Hospital (1.5 miles)
• Trinity Family Care Center (1.8 miles)
• Trinity Health System (2.1 miles)

Physicians

• Tony Teramana Cancer Center (0.1 miles)
• Luxmi Gahlot MD (0.1 miles)
• Ganzer Greg DO (0.1 miles)
• Steel Valley Emergency Physicians (0.1 miles)
• Ohio Valley Vision Center (0.2 miles)
• Emami Nasser DMD DDS (0.2 miles)
• Jayapal Reddy, MD (0.2 miles)

Places of Worship

• Triumph of the Cross (0.4 miles)
• Church Of Christ (0.8 miles)
• Community of God's Love (0.8 miles)
• Triumph Of The Cross (0.8 miles)
• Pius X Church (0.9 miles)
• Grace Point (1 miles)
• Grace Evangelical Lutheran Church Elca (1.2 miles)

Cafes

• A Touch of Elegance Cafe and Bakery (0.6 miles)
• Bourbon Street Cafe (3.9 miles)
• The Daily Perk (4.4 miles)

Restaurants

• Applebee's (0.6 miles)
• Scaffidi's Restaurant & Tavern (0.9 miles)
• Morgan Food DBA Kentucky Fried (1 miles)
• Taco Bell (1.1 miles)
• Number 1 Chinese Restaurant (1.2 miles)
• McDonald's (1.2 miles)
• McDonald's (1.4 miles)

Transportation

• U-Haul (1.2 miles)
• Thrifty Car Rental (1.5 miles)
• Blue Foot Industrial (2.6 miles)

Parks

• Belleview Municipal Park (1.6 miles)
• Follansbee Park (4.2 miles)