Madison Avenue Group Home in Springfield, OH

Pros

• The staff were amazing and provided a great experience.
• The facility offered the help they needed.
• The place is clean and nice.
• The doctors and healthcare staff genuinely listen and provide appropriate care.
• The doctors are nice and therapists are really good.
• The staff are kind and caring, making a meaningful difference in crises.

Cons

• The receptionist is very rude and does not take people seriously.
• The experience was the worst of their life.
• They felt trapped and isolated after being pink-slipped for suicide risk.
• There was barely anything to do and the therapy was minimal.
• Their bloodwork was mixed up with another patient.
• They were stalked by a drug addict who touched them.
• The place was uncomfortable, depressing, and gloomy.
• The facility is a joke and not a good place to go.
• The staff were unprofessional and violated HIPAA.
• It was the worst hospital they've been to, with little care and few groups.

Review

Madison Avenue Group Home is best suited for adults with persistent mental health needs who want a broad spectrum of services housed under one roof and who can tolerate a care rhythm that can be inconsistent. The facility purports to offer inpatient and outpatient psychiatric care, housing, dual-diagnosis programs, medication management, case management, transportation, and laboratory services. For clients who value having multiple supports coordinated in one location, and who can navigate a sometimes friction-filled system to access them, the arrangement can be workable. The strongest appeal lies in the depth and scope of services rather than in a flawless day-to-day experience.

Those who may want to consider alternatives are individuals who prize reliable, respectful, and straightforward care without frequent doctor turnover or opaque communication. Several reviews highlight revolving clinicians, delays in appointment access, and a sense that staff communications can veer toward staff-centered rather than client-centered. Families seeking predictable schedules, immediate med management, and privacy without pressure toward therapy as a prerequisite for medication often find the environment too volatile. For anyone with high sensitivity to being treated diminutively or to HIPAA lapses, alternatives with steadier clinician teams and clearer rights protections are worth exploring.

The key pros - genuine patient-facing kindness from many staff, a broad service menu, and practical supports like transportation and case management - do create real value for certain clients. When clinicians listen and provisions like group sessions or housing support align with a person's needs, those elements can help stabilize crisis periods and coordinate care across mental health and physical health domains. However, these strengths tend to be offset by the more persistent shortcomings: frequent changes in doctors, uneven follow-through on med adjustments, and a troubling pattern of communication breakdowns that leave families feeling uninformed or misled about discharge plans and treatment goals. In short, the good elements can sustain a person who already values structure and access, but they do not reliably cancel out the risk of inconsistent medical leadership and fragmented care.

Practical considerations should guide families evaluating this option. It is essential to inquire about current caseloads and staff ratios, ask how often clinicians rotate, and request a written care plan that documents medication strategies, therapy goals (or the rationale for a medication-first approach), and escalation steps if concerns arise. Clarity on discharge criteria, patient rights, and procedures used when a patient contests a hold or transfer is also critical. A frank review of how med refills are handled, how therapy and medication management are integrated, and who the primary point of contact will be can reveal whether the promise of comprehensive care translates into daily reality. The emphasis should be on transparent communication and predictable accountability.

The overall impression, reflected in a widely varied rating and a string of highly critical anecdotes, is that Madison Avenue Group Home functions best as a first-stop resource for integrated services rather than a flawlessly run, highly predictable care setting. Some clients report meaningful support from case managers and clinicians who genuinely listen, and a subset describe clean, well-organized housing and supportive programs. Yet the more pervasive feedback centers on misdiagnoses, inconsistent medical guidance, poor responsiveness, and episodes that feel punitive or stigmatizing. For families evaluating options, the takeaway is clear: this community can deliver breadth and real-world supports, but the cost is accepting frequent clinician turnover, uneven service coordination, and a culture that some arrivals interpret as unsafe or disrespectful.

In the end, families should approach Madison Avenue Group Home with a clear set of nonnegotiables: stable clinician teams, timely access to medications without pressure to engage in therapy, and robust privacy protections. If these thresholds cannot be met, or if the daily experience of care appears disjointed or unwelcoming, alternatives with a steadier leadership and tighter care coordination become compelling. For those who can tolerate and leverage the strengths - case management, transportation, and integrated services - this facility may still offer a viable path. Otherwise, exploring other providers in the Springfield area that emphasize consistent staffing, clearer discharge processes, and a calmer, more engaging environment is prudent.

This area of Springfield, Ohio offers a variety of healthcare options with multiple physicians, hospitals, mental health services, and pharmacies conveniently located within a few miles. Additionally, there are several dining options ranging from fast food to sit-down restaurants for your convenience. For those who enjoy a good cup of coffee or tea, there are several cafes nearby as well. Places of worship are also easily accessible for those who value their faith and community involvement. Furthermore, the proximity to parks and recreational areas like CJ Brown Playground and John Bryan State Park provide opportunities for outdoor activities and relaxation. Overall, this part of Springfield offers a blend of healthcare services, dining options, spiritual support, and recreational opportunities that may appeal to seniors looking for a well-rounded living experience in the area.

Physicians

• Rocking Horse Community Health Center (0.1 miles)
• Rocking Horse Community Health Center (0.2 miles)
• Parernt Infant Center (0.9 miles)
• Mental Health Services For Clark & Madison Counties (1.1 miles)
• Shaid Bashir MD (1.7 miles)
• Hometown Hearing (1.7 miles)
• Doc Pain Management Centers (1.7 miles)

Hospitals

• Springfield Regional Cancer Center (0.8 miles)
• Springfield Regional Medical Center (0.9 miles)
• Clark County Mental Health (1.2 miles)
• Mercy Medical Center (1.7 miles)
• Springfield Regional Imaging Center (1.7 miles)
• Ohio Institute of Cardiac Care (2.1 miles)
• Springfield Urology (2.8 miles)

Restaurants

• Lee's Famous Recipe Chicken (0.8 miles)
• Hickory Inn (1.1 miles)
• McDonald's (1.4 miles)
• Speakeasy Ramen (1.4 miles)
• Domino's Pizza (1.4 miles)
• Hardee's (1.4 miles)
• Bob Evans (1.4 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• Madison Avenue Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Whitacre's Pharmacies (1.8 miles)
• Harding Road Pharmacy (2.1 miles)
• Meijer Pharmacy (2.1 miles)

Cafes

• Tim Hortons (1.6 miles)
• Coffee Expressions (1.6 miles)
• Tim Hortons (1.7 miles)
• Tim Hortons (1.9 miles)
• Starbucks (2.1 miles)

Places of Worship

• Maplewood Church of the Nazarene (2.6 miles)
• Cornerstone Baptist Church (3.1 miles)
• Southern Baptist Convention (3.3 miles)
• Grace Covenant Fellowship (4 miles)
• New Moorefield United Methodist Church (7.3 miles)

Theaters

• Cinema 10 (2.8 miles)

Parks

• CJ Brown Playground (3.9 miles)
• Moorefield Family Park (5.9 miles)
• John Bryan State Park (9.4 miles)