Madison Avenue Group Home

Pros

• The staff were amazing.
• The reviewer had a great experience with almost every staff member.
• The group sessions helped a lot.
• The staff were kind and did their best to make the experience less boring.
• The doctors and all healthcare staff genuinely listen and offer appropriate care for individual clients.
• The place is nice and clean.
• The reviewer loves the place, noting nice doctors and good therapists, and has been there for 20 years without ever being turned away.
• The family physician's assistant is good.
• They have helped the reviewer's kids pretty well.
• The reviewer reports a much better experience at Anew Behavioral Health.

Cons

• A reviewer described the receptionist as very rude and unprofessional.
• One person called the experience the worst of their life, noting they felt trapped, isolated, and not discharged promptly.
• A commenter said the facility is a joke, criticizing medication management and unclear release dates.
• A patient said they were given the runaround for TD side effects and were not explained why changes were made.
• Another account claimed missing phone calls led to not being prescribed meds, which felt cruel for someone with transportation issues.
• Several reviews accuse staff of lacking empathy, being money-driven, violating privacy, and engaging in gossip.

Review

The collection of experiences from people who have been through this facility paints a complicated and often troubling picture. On one hand, there are voices praising individual caregivers - the staff members who were kind, attentive, and patient with patients who were otherwise feeling overlooked or overwhelmed. On the other hand, many accounts describe a system that feels slow, impersonal, and sometimes unsafe, with frequent complaints about misdiagnosis, medication management, safety, privacy, and the overall environment. Taken together, these reviews reveal a facility that can feel supportive in small ways but frequently fall short of what patients deserve.

A recurring theme is the sense of being trapped or treated without agency during involuntary stays. Several reviewers recount being pink-slipped or admitted in ways that left them feeling powerless, isolated, and unable to advocate effectively for themselves. One person describes a day-by-day experience where meaningful activities were scarce, therapy seemed minimal (at best a brief phone conversation with a social worker), and the overall atmosphere felt gloomy and stifling. Others mention being told their release dates were unclear or "to be determined," which compounded feelings of fear, helplessness, and uncertainty about their mental health care. The sense of isolation is reinforced by practical constraints: limited access to rooms, repetitive routines, and a perception that day-to-day life inside the facility offered little to engage or uplift a patient who is already struggling.

Medications and medical management emerge as another major sticking point. Several reviewers report being switched, delayed, or faced with conflicting information about their meds. One person notes intermittent problems with getting a medication review for TD side effects, only to encounter a "run around" with no clear explanations from the staff. Others describe medications being stopped or altered in ways that worsened symptoms or created new concerns. There are even allegations around bloodwork being mixed up with another patient, which adds a layer of fear about basic safety and accuracy. The tension between medication management and broader therapeutic demands - where some patients feel pressurized to engage in therapy to receive meds - further highlights a core frustration: the sense that treatment decisions are not always driven solely by what patients need.

Safety, privacy, and respect within the facility are flagged by multiple voices. Some reviews report uncomfortable and distressing encounters with fellow patients, including stalking or inappropriate behavior, which compounds the anxiety of being in a vulnerable setting. Privacy concerns are raised through accounts of staff discussing patient matters in ways that feel unprofessional or even violate HIPAA, contributing to a sense that trust and confidentiality are fragile in this environment. A stark line of critique runs through several posts: when the culture feels "clique-ish," when staff talk behind closed doors, and when even a few caregivers seem dismissive or indifferent, the entire experience can feel unsafe and dehumanizing.

The quality and consistency of staff care are clearly mixed. A portion of reviewers describe specific clinicians as exceptional - caring, attentive, and committed to listening, with group sessions that help patients articulate concerns and feel heard. Others, however, recount unprofessional behavior, dismissiveness, or lack of empathy. Complaints about a cognitive dissonance between what patients were told and what actually happened - such as seeing doctors come and go with alarming frequency or experiencing one interaction that felt rushed or unhelpful - are common. There are also pointed criticisms about particular providers, including mentions of a psychologist described as unprofessional and a physician perceived as dismissive or lacking in empathy. Taken together, these notes trace a pattern: individual good intentions can be undermined by systemic issues, high turnover, and inconsistent communication.

Several reviews touch on broader systemic concerns that undermine trust and effectiveness. Misdiagnosis is cited by multiple voices, as is a sense that treatment plans are not always coherent, coordinated, or evidence-based. The notion that the facility is more interested in controlling costs or managing insurance than in deeply addressing a patient's mental health is implied in comments about therapy becoming a gatekeeper to medication, or about the need to "prove" one's need through therapy. The experience of lawsuits, warnings about possible closure, and comparisons to other facilities - all contribute to a climate of fear and suspicion that can worsen the very conditions these services aim to treat. Meanwhile, the premise of accountability - who is responsible when care falls short - and the courage to voice concerns publicly are recurring themes; some patients express gratitude for staff who listened and advocated, while others call for more consistent oversight and stronger protections for patients.

Despite the challenges, there are hints of improvement and potential pathways forward. A number of reviewers commend the facility's overall cleanliness and the effort of staff who strive to be kind and supportive under trying circumstances. A few explicitly describe having a positive experience with specific clinicians or pathways that worked well for them or their families. Several patients mention alternative facilities they found more responsive or effective, suggesting a comparison point that could help others navigate the landscape of care. For those who stay or choose to seek help elsewhere, the undercurrent is clear: while there are moments of compassionate care, the system often leaves patients feeling unheard, unsafe, or underserved, and many advocate for more transparent processes, better communication, and more consistent treatment standards.

In sum, the voices here tell a story of care that can be life-saving and humane in its best moments, yet frequently undermined by administrative bottlenecks, inconsistent practices, safety concerns, and a sense that patients' rights and voices are not always prioritized. The overall message is not simply one of praise or blame, but a call for clearer communication, more reliable medication management, safer and more engaging environments, stronger privacy protections, and an organizational commitment to accountability. For some, other facilities appear to offer a better experience and greater stability; for others, the path toward better care starts with listening more closely to patients, reducing turnover, and building a culture where every patient feels seen, heard, and protected.

This area of Springfield, Ohio offers a variety of healthcare options with multiple physicians, hospitals, mental health services, and pharmacies conveniently located within a few miles. Additionally, there are several dining options ranging from fast food to sit-down restaurants for your convenience. For those who enjoy a good cup of coffee or tea, there are several cafes nearby as well. Places of worship are also easily accessible for those who value their faith and community involvement. Furthermore, the proximity to parks and recreational areas like CJ Brown Playground and John Bryan State Park provide opportunities for outdoor activities and relaxation. Overall, this part of Springfield offers a blend of healthcare services, dining options, spiritual support, and recreational opportunities that may appeal to seniors looking for a well-rounded living experience in the area.

Physicians

• Rocking Horse Community Health Center (0.1 miles)
• Rocking Horse Community Health Center (0.2 miles)
• Parernt Infant Center (0.9 miles)
• Mental Health Services For Clark & Madison Counties (1.1 miles)
• Shaid Bashir MD (1.7 miles)
• Hometown Hearing (1.7 miles)
• Doc Pain Management Centers (1.7 miles)

Hospitals

• Springfield Regional Cancer Center (0.8 miles)
• Springfield Regional Medical Center (0.9 miles)
• Clark County Mental Health (1.2 miles)
• Mercy Medical Center (1.7 miles)
• Springfield Regional Imaging Center (1.7 miles)
• Ohio Institute of Cardiac Care (2.1 miles)
• Springfield Urology (2.8 miles)

Restaurants

• Lee's Famous Recipe Chicken (0.8 miles)
• Hickory Inn (1.1 miles)
• McDonald's (1.4 miles)
• Speakeasy Ramen (1.4 miles)
• Domino's Pizza (1.4 miles)
• Hardee's (1.4 miles)
• Bob Evans (1.4 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• Madison Avenue Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Whitacre's Pharmacies (1.8 miles)
• Harding Road Pharmacy (2.1 miles)
• Meijer Pharmacy (2.1 miles)

Cafes

• Tim Hortons (1.6 miles)
• Coffee Expressions (1.6 miles)
• Tim Hortons (1.7 miles)
• Tim Hortons (1.9 miles)
• Starbucks (2.1 miles)

Places of Worship

• Maplewood Church of the Nazarene (2.6 miles)
• Cornerstone Baptist Church (3.1 miles)
• Southern Baptist Convention (3.3 miles)
• Grace Covenant Fellowship (4 miles)
• New Moorefield United Methodist Church (7.3 miles)

Theaters

• Cinema 10 (2.8 miles)

Parks

• CJ Brown Playground (3.9 miles)
• Moorefield Family Park (5.9 miles)
• John Bryan State Park (9.4 miles)