Cumberland Links

Pros

• The maintenance staff are outstanding.
• Blake and Mike are absolutely dynamite for their help.
• All in all, the complex is a very good place to live and is improving through the transition.
• The reviewer gave the place five stars.
• The maintenance team has proven to be capable and responsive during emergencies.

Cons

• They describe the management as terrible at communication and at following through on commitments.
• A sliding glass door repair ordered in January remains unfixed as June approaches.
• They report no notification or communication after promises of service.
• Corporate management is also seen as unresponsive to open issues.
• The health and safety of residents are said to be ignored, with pests and trash problems present.
• Tickets go unresolved for months, dog poop is everywhere, and dog park gates are often broken.
• Billing issues during a water-meter transition are blamed for inflated charges and unjust late fees.
• Drucker & Falk are criticized as ineffective, deceptive, or "scam artists."
• There is high turnover of leasing managers, leading to unclear rules and inconsistent enforcement.
• Noise is extreme due to rude, loud neighbors and constant foot and car traffic.

Review

The collection of comments about this property reads like a sustained critique of a management culture in flux. Over the course of several reviews, residents describe a pattern of frequent turnover at the leadership level, with new managers coming in and leaving, and a persistent sense that communications and follow-through are seriously lacking. The most concrete example is a work-order for a sliding glass door filed in January that has still not been repaired as June approaches. In multiple notes, managers - both on-site and corporate - are described as failing to provide timely updates or any notification at all, despite assurances that someone would be there within a short window. Taken together, these accounts paint a picture of a community that struggles to translate promises into action.

Beyond the annoyance of slow maintenance, several reviewers express deep concern about health, safety, and the fundamental responsiveness of the property management team. The sentiment that issues are not being addressed promptly or effectively is paired with complaints that health and safety considerations are being ignored. The fear and frustration are amplified by reports of pests and other environmental concerns, which contribute to a sense that the property is not maintaining basic standards. One recurring thread is the feeling that management is out of touch with residents' needs and that there is little accountability or real communication when problems are raised.

Maintenance and operations are a recurring focal point, but the tone varies by issue. On one hand, there are persistent complaints about how tickets are managed - some lasting for months, with little to no progress or explanation. On the other hand, one post highlights that the maintenance team can deliver excellent service in critical situations. A resident recounts a harrowing moment when their spouse's health crisis required urgent help, and the on-site maintenance staff - assisted by a proactive office manager - went above and beyond to assist with mobility and safety. This anecdote stands out as a striking counterpoint to the broader narrative of neglect, suggesting that the on-site team can perform admirably when prompted or when particular individuals take charge.

Financial administration and billing practices appear to be a major flashpoint. A long, detailed post describes a chaotic transition to a new water-meter reading company that resulted in dramatic shifts in charges and confusing allocations of costs. The resident claims they were told to keep paying an average for water, trash, and sewage, only to see those charges "magically" appear under rent or as late-fee accruals rather than as distinct line items. The situation allegedly led to letters to vacate for nonpayment and a cascade of disputed charges that corporate management allegedly did not address. The reviewer says they reached out to corporate without getting responses, adding to a sense that the financial administration of the property is not transparent or reliable.

Several posts also critique the property's appearance versus its reality. There is a well-known emphasis on curb appeal - flowers, hanging baskets, and well-manicured fronts - while reviewers claim that the landscaping work is inconsistent at best and that other important maintenance tasks are neglected. A recurring warning is not to be swayed by the "magic show" of attractive exteriors when the underlying operations are failing. Related complaints touch on security and tenant respect: there are mentions of break-ins that were not properly handled, and accusations that cleaning crews who vacate apartments can behave unprofessionally, with doors left open or noise intrusions, undermining residents' sense of safety and privacy.

Two interwoven threads dominate the more recent entries: a sense that the property is undergoing transition and that the transition has been mishandled, and a resistant plea to potential tenants to proceed with caution. One reviewer notes that despite occasional improvements - such as power washing the buildings and some fair handling of certain difficulties by a new onsite manager named Blake and a maintenance worker named Mike - the overall trajectory remains unsettled. Another reviewer moves from explicit warning to a resigned but hopeful note that the situation could improve as the new management company - Drucker & Falk - continues to stabilize, even as the writer emphasizes that the process has been rough and that the staff changes have not delivered consistent, dependable service. Throughout, there is an enduring concern that nothing is stable and that residents must weather ongoing churn in leadership and policy enforcement.

The most pointed and negative assessments come from residents who have endured the worst combinations of noise, rule enforcement gaps, and small-crew staffing pressures. In one strongly worded post, warnings to stay away are paired with assertions of shady business practices and violations of lease terms, including references to lawsuits and retaliation for leaving negative reviews. A separate account frames the leasing operation as chaotic, with high turnover among leasing managers and unclear enforcement of rules. The neighbors described range from loud and disruptive to merely inconsistent, with a specific note about Gen Z tenants who are perceived as rude, loud, and disrespectful, accompanied by the stress of living near multiple dogs and the foot and car traffic this entails. The final sentiment across these messages is a cautious, if not wary, outlook: if you're considering moving here, you might be lucky, but you should expect a lot of uncertainty and a lot of noise.

Taken together, these posts sketch a property that is struggling to maintain consistency and accountability amid leadership changes. Some residents acknowledge that maintenance staff can be excellent under the right circumstances, and a few have had positive, even life-saving experiences with responsive onsite personnel. Yet, the prevailing mood is one of frustration: unresolved maintenance requests stretching into months, unclear or broken communication lines between on-site and corporate offices, questionable billing practices during a management transition, and a palpable sense that appearances - landscaping, signage, and staged amenities - do not reflect the day-to-day realities of living there. For current and prospective tenants, the overarching message is clear: while there are occasional bright spots and moments of proactive care, the property's management culture and operational execution appear inconsistent, and many residents are actively considering leaving as soon as their leases permit.

The part of Pataskala, Ohio, that you are considering for senior living offers a variety of amenities and services to meet your needs. With several restaurants nearby, including fast-food options like McDonald's and Taco Bell, as well as cafes like Depot Street Coffeehouse and multiple pharmacies such as Kroger Pharmacy and CVS Pharmacy, you will have easy access to dining and healthcare options. Additionally, there are several physicians' offices in the area, providing convenient medical care. If you enjoy outdoor activities, there are several parks nearby for leisurely walks or picnics. The closest hospital is Mount Carmel East, ensuring quick access to emergency medical services if needed. Overall, this area provides a good balance of convenience and recreational opportunities for seniors looking to settle in Pataskala.

Restaurants

• McDonald's (0.7 miles)
• McDonald's (3.2 miles)
• The Dairy Hut (3.2 miles)
• Taco Bell (3.3 miles)
• Ziggy's (3.7 miles)
• Jimmy V's Grill & Pub Pataskala (3.8 miles)
• Wendy's (4.2 miles)

Cafes

• Depot Street Coffeehouse (2.8 miles)
• Starbucks (5.3 miles)
• Starbucks (5.3 miles)
• Starbucks (7.6 miles)

Pharmacies

• Kroger Pharmacy (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Express Scripts (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (5.6 miles)
• CVS Pharmacy (5.6 miles)
• Pickerington Pharmacy (5.7 miles)

Physicians

• Clark Aaron DO (3.8 miles)
• Mount Carmel Medical Group Reynoldsburg (5.3 miles)
• Dermatology of Central Ohio (5.3 miles)
• Ohio Health Primary Care Physicians (5.4 miles)
• Mount Carmel Family Practice (5.7 miles)
• Slomsky John M DPM (5.7 miles)
• Rachel Zylberberg, MD (6.1 miles)

Transportation

• U-Haul Rentals (5.2 miles)
• Canal winchester train depot (9.8 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (5.3 miles)

Places of Worship

• St Pius X School (5.4 miles)
• Macedonian Orthodox Cathedral (6 miles)
• Grace Fellowship (6.4 miles)
• The Cross Walk Church (6.7 miles)

Parks

• Huber Park (6 miles)
• Sycamore Creek Park (6.2 miles)
• Blacklick Woods Metro Park (6.3 miles)
• Civic Park (6.7 miles)
• Lynd’s Fun Zone (6.7 miles)
• John Bishop Memorial Park (9.4 miles)
• Buckeye Lake State Park (9.6 miles)

Hospitals

• Mount Carmel East (8 miles)
• Diley Ridge Medical Center Emergency Room (8.9 miles)