Nancy's Happy Haven Group Home

Pros

• Cadence Care Network is a top-notch agency that provides support to kids, families, and the community.
• The staff are friendly and listen to clients.
• They are very loving and caring.
• They were very helpful and listened to concerns.

Cons

• They describe the staff as terrible and claim HR retaliates by making false allegations to licensing boards to cause stress.
• They accuse Cadence Care Network of not caring about the community and of prioritizing Medicaid insurance billing.
• They report having only one medical specialist who works one day a week, with counselors described as horrible, and say they are charged for visits they never had, with frequent cancellations by the therapists.
• They say calling the facility is distressing, the receptionist is worthless, and the staff are uncaring and not compassionate.
• They allege rude staff and an accusatory, demeaning tone from a billing contact regarding bills, expressing frustration about coverage.
• They claim the organization makes appointments they don't keep and leaves voicemails that turn out to be lies, causing long drives with no appointment.
• They say the organization makes promises for supports that are not met and refers outside agencies that lie and do not provide promised supports, leaving families in a bind after waiting months for services.

Review

Experiences with Cadence Care Network span a wide range of perspectives, painting a picture of a service that some families find deeply helpful while others feel frustrated, stressed, or discouraged by the way it operates. A recurring theme among many reviewers is a sense that the organization's priorities tilt toward Medicaid billing and administrative concerns rather than the day-to-day needs of children and families. Several accounts raise alarm about retaliation or pressure when someone tries to change or leave the agency, suggesting that the legal and licensing systems could be leveraged in ways that create ongoing stress and disruption for families already navigating difficult situations.

On the service side, complaints frequently focus on availability and consistency. One reviewer highlights an extremely limited medical staff presence, noting there is only a single medical specialist who works one day a week. The ripple effect of that arrangement appears to be longer wait times for appointments, delays in care, and a sense that families must stretch resources or rearrange plans to accommodate a sparse schedule. Alongside this, several accounts describe counselors who miss the mark - either as poorly prepared, unhelpful, or inconsistent in their engagement with clients. The implication is that the therapeutic supports promised or expected are not reliably delivered, and when they are delivered, the time and quality of that time are questioned.

Billing and communication emerge as another major source of tension. A number of reviews recount experiences of charges to medical cards for time that reviewers felt was not accurately reflected in the session - citing cancellations, shortened sessions, or last-minute changes that left families billed for more than what they received. One account in particular describes a specific staff member charged with aggressive, accusatory billing communications, which contributed to an already fraught emotional state for a parent trying to manage a child's care. The tone and handling of billing inquiries are described as stress-inducing and unhelpful, with some clients feeling unfairly targeted or blamed for ongoing financial questions.

The issue of appointment reliability is a frequent refrain. Several reviewers report that appointments are scheduled but then not kept, with claims of missed calls or voicemails that never materialize into a real appointment. One parent describes driving a considerable distance - traveling from Youngstown to Niles - only to arrive for an appointment that did not exist, highlighting a disconnect between scheduling systems and actual service delivery. These gaps create a pattern of inconvenience and lost time for families who are trying to support their children's needs amid busy, often challenging, daily lives.

Beyond scheduling and billing, some reviewers express concern about the scope of supports actually provided and the process of accessing outside referrals. There are mentions of promised supports that never materialized and referrals to external agencies that did not deliver as promised, leaving families feeling left in a bind with little backup plan. While several accounts note that the staff they interact with can be friendly and willing to listen, the overall experience for many is characterized by disorganization or unmet expectations that compound the challenges families already face.

It's important to acknowledge that not all feedback is negative. A contrasting set of voices praises Cadence Care Network for warmth, care, and responsiveness. Some reviewers describe the agency as loving and capable of providing meaningful support, and others express appreciation for staff who listened to concerns and offered helpful guidance. This mix of praise alongside criticism underscores a complex reality: for some families, the organization delivers genuine value, comfort, and practical help during difficult times; for others, quality and consistency fall short of expectations, leaving them frustrated and uncertain about the next steps.

Overall, the experiences shared present a nuanced portrait of Cadence Care Network. The criticisms center on administrative friction, billing disputes, limited medical and counseling availability, and inconsistent delivery of promised supports, all of which contribute to considerable stress for families seeking stability and care for their children. At the same time, the positive anecdotes remind readers that compassionate staff and meaningful interactions do occur, offering real relief and reassurance in some cases. The resulting picture is a service with real potential to help, tempered by operational and communication challenges that can significantly affect families' trust and ongoing engagement.

This section of Niles, Ohio offers a variety of amenities that cater to seniors looking for a comfortable and convenient lifestyle. With multiple parks nearby such as Waddell Park and Tod Park, residents can easily enjoy the outdoors and stay active. There are also numerous dining options ranging from casual eateries like StoneYard Grill & Tavern to popular chain restaurants like Olive Garden and Red Lobster. In terms of healthcare, there are several hospitals and medical facilities in close proximity including St Joseph Health Center and Mercy Health - Heart and Vascular Institute. Additionally, there are pharmacies like CVS and Walgreens for easy access to medication. For transportation needs, Hertz Rent A Car is available nearby. Overall, this area provides seniors with a well-rounded community that prioritizes their comfort and convenience.

Parks

• Waddell Park (0.4 miles)
• Tod Park (3.9 miles)

Restaurants

• StoneYard Grill & Tavern (0.4 miles)
• Ciminero's Banquet Centre (0.4 miles)
• El Jalapeno (2.3 miles)
• Olive Garden (2.3 miles)
• Mizu Japanese Restaurant (2.4 miles)
• Bob Evans (2.4 miles)
• Red Lobster (2.4 miles)

Hospitals

• Sanford Drug Testing (1 miles)
• St Joseph Health Center (3.5 miles)
• Mercy Health - Heart and Vascular Institute, Eastland (3.5 miles)
• Planned Parenthood (4.4 miles)
• Corporate Care (5.5 miles)
• American Renal Associates (5.8 miles)

Transportation

• Hertz Rent A Car (2.3 miles)

Pharmacies

• Marc's Stores (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3.9 miles)
• Revco Drug Stores (4.3 miles)
• Rite Aid (5.6 miles)
• Walgreens (5.7 miles)

Cafes

• Panera Bread (2.4 miles)
• Starbucks (4.1 miles)
• The Mocha House (4.5 miles)
• Panera Bread (5.7 miles)

Physicians

• Comprehensive Physician Associates (2.5 miles)
• Michael J Jurenovich DO (2.5 miles)
• Warren Dermatology & Allergy (3.9 miles)
• Warren Ophthalmology Assoc (3.9 miles)
• Lippy Surgery Center (4 miles)
• William Henry Lippy (4 miles)
• Jason A Rupeka (4 miles)