128 Front St, New Richmond, OH 45157
To contact a resident: (513) 553-9955
For more information about senior living options: (866) 208-4318
Overall Review of Angels Above and Beyond Home Health Services
Pros
The company is trusted to be honest and to work with families, not against them.- It feels like a company-and-family learning together environment, even with changing state rules.
- Mary and the staff go out of their way to make clients happy in their own homes.
- Mary and the staff are among the most amazing people the reviewer has met.
- The business is a fun and nice place with very kind people.
- The nurses provide great care and go above and beyond.
- Angels Above and Beyond Health Care is described as caring, respectful, and reliable, with punctual and readily available service.
Cons
The company is very unprofessional.- It doesn’t care about clients unless they are top clients.
- Others are left to fend for themselves.
Review
Angels Above and Beyond Home Health Services in New Richmond is best suited for families who want their loved ones to remain at home while receiving skilled nursing andPersonal care delivered with warmth, accessibility, and a genuine sense of partnership. The agency earns strong marks from families who value timely communication, respectful treatment, and caregivers who appear sincerely invested in the person receiving care. It is a practical fit for those who prefer a hands-on, home-based model over a facility setting and who seek a blend of professional care with a personal, family-oriented approach that can adapt as rules and care plans evolve.
However, potential clients should consider alternatives if the absolute uniformity of care across every caregiver is non-negotiable. One review raises a caution flag about inconsistent professionalism, suggesting some days bring more attention to top-tier clients while others may feel overlooked. This is not the consensus, but it is a legitimate consideration. Prospective families should probe how caregivers are assigned, what supervisory oversight exists, and how service gaps are addressed to avoid repeating experiences that feel uneven or inadequately responsive.
The positives in these reviews are compelling. Multiple accounts highlight care that goes well beyond the basics: nurses and aides who arrive on time, remain accessible by phone, and treat clients with respect and genuine kindness. The leadership and frontline team, especially figures like Mary, are described as going the extra mile to keep clients comfortable and content in their own homes. For families stepping into home health for the first time, these traits translate into practical advantages: reliable availability, supportive relationships, and a sense that care decisions are made with the family in mind.
That said, the one-star experience cannot be dismissed, and it serves as a reminder that every provider tolerates variability. The concern about unprofessional conduct and a perceived lack of attention to clients who aren’t high-priority requires due diligence. Families weighing Angels Above and Beyond should seek concrete assurances about consistency, such as guaranteed caregiver continuity for key shifts, clear escalation paths for concerns, and a transparent process for addressing complaints. Without these safeguards, even strong interpersonal warmth may fail to translate into consistently reliable outcomes.
To make an informed choice, approach Angels Above and Beyond with a structured due diligence plan: request a formal needs assessment, obtain a written care plan, and verify that a dedicated care manager will supervise day-to-day operations. Insist on a clear schedule, defined response times for calls or message returns, and a protocol for redistributing caregivers if a mismatch in compatibility or timing arises. Ask for references from families with comparable needs and request a face-to-face meeting with the nursing supervisor to review how concerns have been resolved in the past. This minimizes the risk of surprises after services commence.
Overall, Angels Above and Beyond offers a compelling blend of compassionate, responsive in-home care paired with strong personal connections that many families will value highly. The overall rating of 4.5 stars from eight reviews reflects broad satisfaction, tempered by a single, credible caveat about professionalism and consistency. For seniors who prize remaining at home, a warmth-forward caregiving approach, and reliable access to on-call support, this agency warrants serious consideration. It is especially well-suited for families who can anchor care with clear expectations, proactive communication, and vigilant oversight, while acknowledging that a small portion of experiences may require intervention or adjustment to ensure uniform quality across all caregivers.
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