16231 Broadway Avenue, Maple Heights, OH 44137
For more information about senior living options: (866) 208-4318
Overall Review of Broadway Care Center of Maple Heights
Pros
There are a few nice nurses.- Broadway Care is described as caring, with the slogan “We Care” and a strong STNA presence.
- The staff’s four years of STNA experience is highlighted, signaling capability.
Cons
It is described as the worst place ever, with a smell of urine upon entering.- The staff are lazy; patients sit at the desk, talk, and do not perform their duties.
- The food is terrible.
- The night manager does nothing.
- The facility should be reported to the state because even the patients complain about the staff.
- There are flies flying around and beds aren’t made.
- It is described as horrible.
Review
Broadway Care Center of Maple Heights is best suited for residents who need a moderate level of daily assistance and for families willing to stay engaged to oversee care and hold staff accountable. The facility is not universally strong on every metric, but several staffers show staying power and a willingness to form bonds with residents. Those who can tolerate uneven cleanliness and gaps in managerial direction may find a workable home here, particularly if a family’s involvement can complement on-site oversight and prompt issue resolution.
However, those who cannot compromise on a consistently clean environment, prompt housekeeping, reliable meals, and proactive leadership should seriously consider alternatives. Cleanliness appears to be a recurring deficiency in the most pointed reviews, with complaints about odors, dirty conditions, and beds not being made. If a family’s priority is a consistently sanitary, well-maintained setting and a facility culture that actively communicates and acts on concerns, this community may not meet those nonnegotiables.
The apparent upside rests on the presence of some thoughtful nurses and a core of long-tenured aides. The sentiment that “beyond the noise, care persists” emerges from notes about dedicated staff members and years of service from STNAs who are described as strong. When these caregivers are on shift, residents can experience attentiveness and steadiness that counterbalance some of the operational chaos. That combination, competent front-line workers paired with a potential for reliable continuity, can offset risk if the administration consistently backs up front-line teams with clear expectations, adequate staffing, and timely responses to concerns.
Reality checks are essential for families weighing options. Prospects improve if tours reveal a functioning routine: meals prepared with care, timely housekeeping, clean and safe living spaces, and responsive aides who communicate openly about daily needs. Tour observers should specifically request to see housekeeping schedules, pest-control measures, and the process for addressing complaints. It is also wise to speak with several staff across shifts to gauge whether the level of care is consistently supported or dependent on the luck of staffing. A formal, written plan for issue escalation should be part of the decision-making conversation.
The facility currently sits at a 3.7 rating from seven reviews, with a split between high praise and sharp critique. Four five-star notes and one four-star reflect experiences that someone would want in the right shift and right day. Yet two one-star accounts underscore a pattern of significant shortcomings: odors, unattended hygiene tasks, unmade beds, and perceived indifference from management. That stark contrast signals a facility where quality can be highly variable and where a family’s experience may hinge on daily staffing and the vigilance they bring from outside. In practical terms, risk is real here for residents who require consistent cleanliness and proactive management; resilience from caregivers can blunt that risk, but not erase it.
Bottom line: Broadway Care Center of Maple Heights can work for families who are prepared to intervene actively, demand accountability, and monitor day-to-day operations closely. It is not the right fit for those seeking a consistently pristine environment or a facility with uniformly proactive leadership. Before committing, arrange a thorough on-site review that includes shadowing a shift, inspecting bedrooms and bathrooms, reviewing meal quality, and obtaining direct contact with the administrator to discuss complaint-resolution processes. If any of these checks reveal ongoing gaps, or if a family cannot sustain regular oversight, move toward alternatives with stronger cleanliness records, clearer management accountability, and steadier, consistently responsive care. For those who proceed, set explicit expectations, schedule frequent family updates, and insist on measurable interim targets to ensure care does not drift between visits.
90 resident community capacity
Assisted Living
Independent Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
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