19900 Clare Avenue, Maple Heights, OH 44137
For more information about senior living options: (844) 490-3973
The facility provides a compassionate environment where staff genuinely care about residents' well-being. Michelle, the administrator, is a beacon of support, whose warmth makes families feel embraced and valued, and whose accessibility is remarkable. Katrina and D, the Director and Assistant Director of Nursing, lead with pride and address concerns with genuine care. The nursing staff go beyond medication, forging strong connections with aides to deliver thoughtful, comprehensive personal care and compassion. The housekeeping staff diligently maintain a clean, comfortable environment that supports residents' well-being. Most aides are incredibly dedicated, working as a close-knit team to meet residents' personal needs, even amidst staffing challenges. Families would absolutely recommend Phoenix of Maple Heights for its exceptional personal care and nurturing environment. The facility is described as a hidden gem in Maple Heights, praised for caring staff and supportive leadership.
This place is an absolute disgrace to elder care. The staff are lazy and unprofessional, gossiping, sleeping on the clock, and even bringing their kids to work on weekends when management isn't around. The building reeks of urine and the food is disgusting. Residents were neglected and ignored. Phone calls go unanswered and updates never come. There's no real oversight, no genuine compassion, and no respect for the people they're supposed to be caring for. The facility needs to be shut down immediately. The building is falling apart and there are bed bugs on the second floor.Sunrise Pointe Maple Heights is best suited for families that value genuine personal care and accessible, engaged leadership over flashy surroundings. The strongest case lies in a care-first culture: hands-on nurses and aides who develop sustained relationships with residents, coupled with an administrator and director of nursing who stay connected with families and take questions seriously. For residents with complex medical needs or brain-injury recovery, the facility's emphasis on swift communication, proactive monitoring, and coordinated care can translate into meaningful progress and a reassuring sense of safety. The message is clear: care comes first, and leadership is hands-on enough to matter day to day.
Those considering alternatives should weigh the trade-offs carefully. If the goal is a pristine, museum-like environment with the latest amenities, Sunrise Pointe may not check every box. Several reviews flag issues with maintenance, odors, and overall facility upkeep, and a few families question sustained rhythm in staffing and oversight. For families that prize flawless operations, modern aesthetics, and consistently high staffing ratios with crisp, predictable execution, other Maple Heights options may offer more predictable benchmarks. In short, a more polished setting can come at the cost of the intimate, relationship-driven care this community often delivers.
The key pros - deep staff connectivity, proactive leadership, and a culture of accountability - often offset the main drawbacks. Nursing staff are described as more than med-passers; they coordinate with aides, respond quickly to health concerns, and sustain personal relationships that reassure families during long recoveries. Administrators are noted for accessibility, frequent outreach, and a willingness to address concerns directly, with examples of open lines of communication and hands-on problem solving. Therapy and housekeeping are highlighted as dependable supports, contributing to a sense of continuity and a restored sense of normalcy for residents and their families.
Another strong thread is the practical warmth of daily life. Families consistently cite a caring, collaborative floor atmosphere where staff- resident interactions feel genuine, and where even routine tasks - like grooming or a simple haircut - are handled with dignity and efficiency. A number of residents and families reference improvements over time: rooms looking cleaner, staff becoming more engaging, and overall morale lifting as leadership remains present and committed. The impression is that Sunrise Pointe can become a reliable, nurturing home when the care model aligns with the resident's needs and when the team remains cohesive.
Still, the negatives in the mix demand attention. A sizable portion of reviews describe persistent quality-control concerns: outdated infrastructure, odor or sanitation worries, and occasional reports of neglect or miscommunication. There are pointed allegations about responsiveness - phones not answered, hospital calls not promptly followed up - and about staffing turnover that can disrupt continuity of care. Some families allege mismanagement or a lack of consistent accountability at the top, while others point to a responsive administration and a favorable recent trajectory. The reality appears as a spectrum - strong, anchored care in some moments, slipping into disorganization in others.
For decision-makers, the bottom line rests on the resident profile and the family's tolerance for risk versus reward. If a loved one thrives on a hands-on, heart-forward care model and benefits from a tightly connected staff and leadership who show up, Sunrise Pointe can be a solid match. If the priority centers on pristine facilities, immaculate maintenance, and unwavering staffing consistency, it may be prudent to compare several options and scrutinize current occupancy, maintenance plans, and explicit escalation processes. In any case, a direct, multi-time-point visit - dialogue with the DON and administrator, demonstrations of daily routines, and requests for recent quality metrics - will illuminate whether Sunrise Pointe truly fits the resident's long-term trajectory.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sunrise Pointe Nursing & Rehab is an assisted living community located in Maple Heights, OH. Our community offers a range of amenities to ensure our residents' comfort and convenience.
For our residents' beauty needs, we have an onsite beauty salon where they can receive professional hair and nail services. Our residents can enjoy their favorite TV shows and movies with cable or satellite TV options in their rooms. We provide community operated transportation for our residents to get around town and run errands.
We understand the importance of staying connected in today's digital world, which is why we offer a computer center with internet access. Our dining room provides restaurant-style dining, where our residents can enjoy delicious meals prepared by our skilled culinary team. We also offer a kitchenette for those who prefer to prepare their own meals.
Sunrise Pointe Nursing & Rehab ensures our residents' physical well-being with a fitness room that offers various exercise equipment. Our fully furnished rooms provide comfortable living spaces for our residents.
To promote socialization and entertainment, we have a gaming room where residents can enjoy playing games or engage in friendly competition. For those who appreciate nature, we have a beautiful garden where they can relax and enjoy the outdoors.
Our housekeeping services ensure that our residents' living spaces are clean and tidy at all times. Move-in coordination is provided to ease the transition process for new residents.
Residents can take advantage of outdoor spaces provided within the community for leisure activities or enjoying fresh air. Private bathrooms offer privacy and convenience, while small libraries are available for reading enthusiasts.
For communication needs, each room is equipped with a telephone, and Wi-Fi/high-speed internet access is available within the community. Transportation arrangements are made both medical and non-medical purposes including doctor's appointments.
In terms of care services, Sunrise Pointe Nursing & Rehab offers 24-hour call system and supervision to ensure the safety of our residents at all times. Our trained staff provides assistance with activities of daily living, including bathing, dressing, and transfers. We have specialized diet options for residents with diabetes or special dietary restrictions.
Medication management is provided to ensure our residents take their medications correctly and on time. Our mental wellness program focuses on promoting emotional well-being and providing support to our residents.
Various dining options are available to accommodate special dietary restrictions and preferences.
We prioritize our residents' social engagement through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Sunrise Pointe Nursing & Rehab is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals for easy access to community resources.
At Sunrise Pointe Nursing & Rehab in Maple Heights, OH, we strive to create a supportive and enriching environment where our residents can feel comfortable and cared for while enjoying an active and fulfilling lifestyle.
Sunrise Pointe Nursing & Rehab is located at 19900 Clare Avenue, Maple Heights, OH 44137 in Cuyahoga County, Ohio
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