Sunrise Pointe Nursing & Rehab in Maple Heights, OH
Sunrise Pointe Nursing & Rehab is a nursing home community in Maple Heights, OH.
Information last verified:
19900 Clare Avenue, Maple Heights, OH 44137
For more information about senior living options: (866) 208-4318
3.6 from 62 reviews
5 stars
32
4 stars
6
3 stars
5
2 stars
4
1 stars
15
Overall Review of Sunrise Pointe Nursing & Rehab
common30 reviews mention this
Caring, responsive staff stands out
Residents and families repeatedly describe staff who are caring and attentive to needs.
Across many reviews, people praise nurses, aides, and management for being kind, helpful, and genuinely invested in residents. Several mention fast help for day-to-day needs and feeling welcomed or supported during recovery and rehab. Even when reviews are mixed, some still acknowledge that at least part of the team shows friendliness and responsiveness, which comes through consistently in the day-to-day experience people describe.
common5 reviews mention this
Dining is consistently praised
Dining is a bright spot, with reviews noting meals and the social dining atmosphere.
Residents and visitors mention that the food is consistently tasteful and presented well, and that mealtimes feel social and comfortable. Some reviews also reference special communication around meals and diet needs being handled during a stay. This lines up with the community offering restaurant-style dining and meal-service support, including planned diets for specific restrictions.
common6 reviews mention this
Activities and rehab engagement
Reviews describe active schedules, including exercise and resident activities.
Multiple reviews highlight exercise, planned activities, and day-to-day engagement that helps residents stay involved. Families also describe engagement through activities programming, and one review points to the physical therapy experience as a key support during recovery. Together, the reviews align with the community offering a variety of planned activities and ongoing fitness programming.
caveat8 reviews mention this
Cleanliness concerns show up
Some residents and families report cleanliness and odor issues alongside other problems.
While several people say the facility is kept clean, a notable set of reviews mention strong odor complaints and unsanitary conditions. Others describe pests or visible disrepair, which raises questions for anyone prioritizing the physical environment. These concerns also appear alongside comments about staffing and responsiveness, making cleanliness feel like part of a broader consistency issue rather than an isolated complaint.
caveat3 reviews mention this
Phone responsiveness and access
A few reviews raise concerns about getting through by phone or delays reaching staff.
Some reviews emphasize quick access for help during a stay, but others describe trouble getting staff on the phone or delays in entry during visits. At the same time, there are also reviews that explicitly say management is accessible and responsive, suggesting the experience may vary by situation. Taken together, communication and call access are a recurring point families bring up, sometimes positively and sometimes not.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
99 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cleveland-Hopkins International (16 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Rite Aid (0.7 miles)
CVS Pharmacy (1.6 miles)
Walgreens (1.7 miles)
Dave's Supermarket (2.3 miles)
CVS Pharmacy (2.3 miles)
Walgreens (2.4 miles)
Walgreens (3.1 miles)
Physicians
University Premier Pediatricians (2.3 miles)
Rapid Medical Research (3.8 miles)
Senders Pediatrics (5.9 miles)
Cleveland Clinic Severance Medical Arts (6.7 miles)
University Suburban Health Center (6.7 miles)
Cleveland Clinic - Taussig Cancer Center (6.9 miles)
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