Ace Sitters

Pros

• A great Agency. Does a wonderful work for the people of cleveland and Akron.
• Great school good teachers.

Cons

• The owner is described as arrogant, unprofessional, and disrespectful.
• The person answering the phone refused to take a message and disconnected the call when the CEO was requested.
• The med passing class registrant's name was misspelled and could not be corrected, with attitude from the owner.
• The owner allegedly demanded payment before classes and made dismissive remarks.
• A former employee claims underpayment, no raises, no mileage reimbursement, and a lack of respect or care for staff.
• Front desk staff are described as rude and unprofessional, and the facility looks run-down and low quality.

Review

The feedback presented paints a troubling picture of a business that seems to be wrestling with leadership and and operational problems, even as a few voices offer more favorable views. A recurring headline from several commenters is that this organization may be on shaky ground and could close soon, a sentiment that frames the rest of the observations with a sense of impending trouble and urgency.

One reviewer tried to speak with the CEO, Elizabeth, only to have the person answering the phone refuse to take a message and then disconnect the call. This detail sets a tone of dysfunction at the top levels of the operation, suggesting a lack of accessibility and accountability. Accompanying this is a broader impression of the owner as disrespectful and arrogant - someone who is described as blessed with the business but who exhibits a dismissive, unsympathetic attitude toward clients and staff alike.

Another thread in the reviews focuses on problems related to medical training and credentialing. A reviewer notes that a registry name was spelled incorrectly during a med passing class, and when the person asked for it to be corrected, the owner reportedly gave attitude and did not rectify the issue. In a separate episode, the same individual encountered the owner again while pursuing CPR classes on the west side; the owner allegedly pulled the teacher aside and instructed them to ensure payment was received first, despite the fact that the classes had already been paid for. The tone here is described as petty and transactional, with the implication that financial concerns overshadow the educational mission.

The sentiment intensifies in a blunt assessment from a self-identified former employee. This reviewer accuses the owner of money-hungry behavior, extreme unprofessionalism, and a general lack of organization. The complaint goes beyond how leadership communicates, alleging serious operating lapses: employees allegedly worked in two homes using an expired CPR/First Aid license for months, mileage for travel between sites was not reimbursed, and the overall culture was dismissive of staff. The fear expressed is that such neglect of licensing, compensation, and respect for workers creates a fragile working environment, and the reviewer insists they would not patronize or recommend the business.

Amid the negative voice, there are entries that offer a contrasting view. One reviewer characterizes the agency as doing valuable work for people in Cleveland and Akron, expressing strong support for the organization's mission and impact. This perspective highlights a sense of purpose and effectiveness in community service that stands in stark contrast to the management criticisms, suggesting a more nuanced reality where the work itself is praised even if administration is questioned.

There are also brief, positive notes about the school and its teachers. Another reviewer simply says "great school, good teachers," signaling that, for some, the instructional quality remains a bright spot. Yet these positives sit alongside harsher feedback from another person who described a negative interview experience: they walked away because the front desk staff came across as rude and unprofessional, the facility looked run-down and low quality, and the reviewer asserted they would have given zero stars if possible. The admonition to "take the reviews to heart and don't waste your time" underscores a prevailing sense that the experience, for many, is not worth pursuing.

Taken together, the collection of reviews presents a dual narrative. On one hand, there are commendations for the organization's impact in the community, its mission, and some aspects of its educational offerings. On the other hand, a chorus of sharply negative accounts centers on management style, poor communication, questionable professionalism, and problematic operational practices - ranging from licensing concerns and unpaid travel to alleged understaffing and underpayment. The tone across entries is uneven, with a few supporters balancing against several critics who describe a workplace and customer experience that feels disorganized, disrespectful, and financially precarious.

This part of Bedford, Ohio offers a convenient and diverse array of amenities for senior living. With multiple pharmacies, physicians' offices, hospitals, and cafes within close proximity, residents have easy access to essential services and healthcare options. Additionally, there are several parks nearby for outdoor recreation and relaxation. The area also boasts a variety of restaurants for dining out and socializing. For entertainment, there are theaters where residents can enjoy movies in a comfortable setting. Places of worship are also conveniently located for spiritual fulfillment. Overall, this neighborhood provides a well-rounded community with everything seniors may need for a comfortable and fulfilling lifestyle.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Dave's Supermarket (2.8 miles)
• Walgreens (2.9 miles)
• Rite Aid (3.2 miles)

Physicians

• University Premier Pediatricians (1.8 miles)
• Rapid Medical Research (3.5 miles)
• Senders Pediatrics (6 miles)
• University Suburban Health Center (6.7 miles)
• UH Rainbow Pediatricenter (6.8 miles)
• Cleveland Clinic Severance Medical Arts (6.8 miles)
• Cleveland Clinic - Taussig Cancer Center (7.4 miles)

Parks

• Bedford Heights Reed Park (2.3 miles)
• Cleveland Metroparks, Bedford reservation (3.3 miles)
• Solon Community Park (5.5 miles)
• Sagamore Hills Park (5.9 miles)
• Coventry PEACE Park (6.8 miles)
• River Road Park (7.6 miles)
• Oakville Road Park (8 miles)

Restaurants

• Cooper's Hawk Winery & Restaurant (2.5 miles)
• Miles Farmers Market (2.6 miles)
• Olive Garden (2.6 miles)
• Piada Italian Street Food (2.9 miles)
• BIBIBOP Asian Grill (3.1 miles)
• First Watch (3.1 miles)
• Pinstripes (3.3 miles)

Hospitals

• University Hospitals Ahuja Medical Center (2.9 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (6.1 miles)
• Cleveland Clinic - W.O. Walker Center (7.4 miles)
• Louis Stokes Cleveland VA Medical Center (8 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (5.8 miles)
• Starbucks (7.2 miles)

Theaters

• Silverspot Cinema (3.3 miles)
• Cinemark At Valley View And Xd (5.2 miles)

Places of Worship

• Messiah Luth Church of Lyndhurst (7.2 miles)
• Temple Israel Ner Tamid (7.3 miles)
• Macedonia Commons (7.3 miles)
• St Clare's Church (7.6 miles)