Suburban Healthcare And Rehabilitation
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20265 Emery Road, North Randall, OH 44128
For more information about senior living options: (844) 490-3973
Some staff were helpful and compassionate with the patients. The physical and occupational therapy is outstanding. Suburban is beautiful, spacious, and generally clean with no odors. The staff was helpful and caring. A carnival event hosted by Emma, Nick, and the Suburban staff was well put together, with good music, food, snacks, and games.
There are concerns about aides' courtesy, compassion, and professional morals, prompting calls for a state investigation. Dietary staff were almost an hour late with breakfast and the meals were unsanitary. Aides were disrespectful to residents; some staff were dismissive and rude. Older staff members seem to have become comfortable treating every patient the same, ignoring individual needs. The facility is chronically understaffed, compromising patient care. Patient rooms were reported to have roaches, indicating sanitation problems. Packages ordered by residents sometimes were not delivered. Aides do not consistently check on residents or perform rounds, and some rooms are left dirty with trash (e.g., dirty diapers). Visitation times are criticized as restrictive, with staff sometimes telling family members to leave after hospital discharge.The collection of reviews paints a picture of a facility with a striking blend of strengths and serious concerns. On the positive side, several comments highlight Suburban as a beautiful, spacious place that is mostly clean and well-kept, with rooms that feel comfortable and a layout that supports residents. Some visitors and family members describe positive, caring interactions with staff on certain days or with particular aides, and they acknowledge the potential for the facility to be wonderful when everything is running smoothly. In particular, the physical environment and some aspects of care stand out as noteworthy assets when things are operating at their best.
Yet beneath that surface, a steady thread of criticism runs through many accounts. A common theme is inconsistency in staff demeanor and in the quality of interactions with residents and their families. Several reviewers report aides and nurses who are patient, helpful, and compassionate, while others describe dismissive, rude, or emotionally exhausted staff who seem to lack empathy for residents with varying levels of mental and physical ability. There is a sense that some of the older staff have become comfortable with a standardized approach that does not fully account for individual differences, which concerns families about whether each resident is receiving tailored, respectful treatment.
Sanitation and safety emerge as prominent worry points in multiple accounts. Some visitors report unsanitary conditions, with alarms raised about dirty rooms, unclean beds, and roaches in patient spaces. Other reviewers, by contrast, describe well-kept rooms and clean hallways, noting that cleanliness can vary by time of day or staff on duty. Complaints also touch on infrastructure issues such as missing outlet covers and lingering odors in certain areas, including reports of odor on the second floor and urine smells. Taken together, these observations suggest an urgent need for consistent cleanliness protocols and routine maintenance to reassure families about residents' safety and comfort.
Food service and meal delivery appear to be another area of mixed experiences. A number of reviews recount delays and irregularities in dietary staff performance, including a breakfast service that arrived late and, at times, concerns about whether meals were served promptly or according to menu expectations. In some posts, visitors describe gaps in the dining experience, such as meals not arriving or confusion around food orders. However, there are also statements indicating that when dining staff were responsive, meals went smoothly and residents enjoyed timely service. The variability here seems to track with the broader pattern of inconsistent staff reliability.
Activities and engagement are highlighted as a capacity issue in several reviews. Some families point to too little stimulation for residents, particularly on certain floors, with calendars that appear underutilized and activities that are not consistently implemented. They advocate for more entertainment, outdoor time, and readily available activities across all floors to prevent boredom and improve overall well-being. On the other hand, a different set of accounts celebrates specific events and staff-led activities that residents and families enjoyed, such as carnival days or individual staff members who go out of their way to create meaningful moments. The sentiment is that activity levels could be a significant lever for improving morale and quality of life if managed more consistently.
Therapy services are recognized as a silver lining in some reviews, with physical and occupational therapy described as outstanding by at least one commentator. This positive note stands in contrast to other concerns about understaffing and overall capacity to meet the full spectrum of resident needs. It suggests that, when properly staffed and resourced, rehabilitation services can be a strong contributor to residents' progress and satisfaction. The challenge appears to be ensuring that therapy teams are integrated into a broader, consistently well-functioning care system rather than operating in a silo.
Administrative policies and family involvement come up as important dimensions in the discourse. Several reviewers reference the DON and express faith that leadership can drive meaningful changes in communication and staff culture. There is a clear call for remediation and for structural improvements, including more compassionate staff training, better adherence to care standards, and a revamp of visitation policies. One reviewer explicitly argues for visiting hours to be expanded or made more flexible, underscoring the importance of family presence in the resident's day-to-day experience. The overarching message is that strong leadership and clear accountability could transform the current dynamic, but action is needed to translate good intentions into everyday practice.
In sum, Suburban is portrayed as a facility with undeniable potential: an aesthetically pleasing setting, capable and occasionally excellent therapy, and moments of genuine kindness from certain staff members. At the same time, a sizable portion of the feedback centers on inconsistent staff attitudes, gaps in compassion and individualized care, cleanliness and safety concerns, uneven food service, and insufficient engagement activities. The recurring call is for a concerted effort - driven by leadership, with attention to staffing, training, and operational consistency - to ensure that every resident receives respectful, attentive care tailored to their unique needs. Several reviewers express optimism that positive change is possible and even underway, with updates indicating gradual improvements and a belief in the leadership's ability to make Suburban a much better home for its residents.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suburban Healthcare And Rehabilitation in North Randall, OH is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can receive hair and nail treatments, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
Residents can enjoy meals in the dining room with restaurant-style dining or prepare their own meals in the kitchenette if they prefer. Housekeeping services are provided to keep living spaces clean and tidy. The community also has various recreational options, including a fitness room, gaming room, garden, small library, and outdoor space.
For care services, Suburban Healthcare And Rehabilitation offers 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. The staff provides medication management and follows special dietary restrictions, including diabetes diets.
The community promotes mental wellness through its mental wellness program and offers transportation arrangements for non-medical needs. There is also a wellness center where residents can engage in activities that promote overall health.
Residents can enjoy a Wi-Fi/high-speed internet connection throughout the community. Additionally, move-in coordination services are provided to help make the transition into Suburban Healthcare And Rehabilitation seamless.
The community organizes various activities to keep residents engaged and entertained. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Suburban Healthcare And Rehabilitation is conveniently located near several amenities such as cafes, parks, pharmacies, restaurants, theaters, and hospitals. With its extensive range of amenities and care services, this assisted living community provides a comfortable and supportive environment for seniors in North Randall. Note: This description is purely fictional and generated by an AI language model.
Suburban Healthcare And Rehabilitation is located at 20265 Emery Road, North Randall, OH 44128 in Cuyahoga County, Ohio
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Interior
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