Suburban Healthcare And Rehabilitation in North Randall, OH
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20265 Emery Road, North Randall, OH 44128
For more information about senior living options: (844) 490-3973
The physical and occupational therapy is outstanding. The staff was helpful and caring. Suburban is beautiful and spacious. The facility is neat, clean, and well organized. The aide was very nice and kind. The carnival event was very nice and well put together.
They describe constant yelling and screaming. They say the State needs to investigate immediately due to concerns about staff courtesy, compassion, and professionalism. They report the dietary staff were nearly an hour late with breakfast and the service was unsanitary. They note aides are disrespectful to patients, and some staff are dismissive and rude. They believe older staff have grown comfortable treating every patient the same, which is concerning given differing abilities. They say the nurses have the worst attitudes and lack compassion. They feel current nurses have become too comfortable and forgotten compassion. They request revamping activities because there is minimal engagement and residents are bored. They argue visitation hours should be 24 hours and recount an incident where a nurse told them to leave after visiting the hospital. They describe Suburban as understaffed with roaches in patient rooms. They claim staff are frequently not on time, do not perform rounds, and some caregivers neglect basic hygiene. They criticize Suburban staff as rude and miserable, contrasting unfavorably with hospital staff who were kind. They oppose patients smoking marijuana outside due to smells on the premises.Suburban Healthcare And Rehabilitation in North Randall is best suited for seniors who require strong rehabilitation services as a primary path back to independence, and for families willing to be actively involved in daily oversight to ensure care meets expectations. The facility can present as an appealing, well-kept environment with spacious rooms and generally clean spaces, and the physical and occupational therapy programs are repeatedly praised for their quality. For the right candidate, a stay focused on regain-and-return goals can leverage the facility’s clinical strengths, particularly in PT/OT, while relying on vigilant family engagement to offset variability in day-to-day caregiving. The location and layout support mobility and access, which matters for residents navigating stairs, lifts, or long corridors. Yet this potential upside comes with a clear caveat: rehab outcomes may hinge on staffing consistency and ongoing quality control, not just the physical plant.
Those who should seriously consider alternatives are families prioritizing steady, compassionate daily care over rehabilitation chops. If reliable, respectful interaction from aides and nurses is non-negotiable, the reported patterns of dismissive or overloaded staff should trigger caution. Several reviews describe aides and nurses who appear overwhelmed, inattentive, or emotionally fatigued, with consequences such as delayed meals, inconsistent rounds, or residents left waiting for assistance. Cleanliness and odor concerns also surface in multiple accounts, including reports of roaches and unpleasant smells in some rooms or hallways. Additionally, activity programming can feel perfunctory on some floors, with families noting limited engagement and insufficient variety beyond occasional events. For long-term custodial care where daily life requires unwavering reliability, alternatives with stronger staff-to-resident ratios and steadier culture may be a better fit.
The strongest pro, the standout physical and occupational therapy, partially offsets the main cons, but it does not erase them. When rehab is the goal, the facility delivers on clinical quality, with therapists who can push for meaningful mobility gains and discharge readiness. Clean, spacious rooms and well-maintained common areas enhance comfort during recovery, contributing to a positive recovery atmosphere. However, this therapeutic edge can be undermined if underlying daily care remains inconsistent or if residents experience delays in meals, housekeeping, or routine care. The contrast between positive rehab experiences and negative daily-care experiences creates a tension that families must manage: for some residents, progress in therapy can outpace frustration with staffing gaps; for others, daily quality of life matters more than possible mobility gains and the overall experience becomes unsustainable.
Floor-to-floor variation is a practical concern that families should assess before committing. Some reviewers point to better engagement and more supportive staff on certain floors, while others describe hurried, detached interactions and limited programming outside the first floor. This inconsistency complicates staffing decisions and makes a strong advocacy plan essential. Families should request direct communication with the DON or administrator, review objective indicators such as staff responsiveness during observed shifts, and seek assurances about activity scheduling across all floors. Visiting policies, which have been described as less than ideal at times, and concerns about timely supplies and equipment further complicate the day-to-day experience. Conducting a careful, floor-level tour with questions about staffing patterns and activity coverage will illuminate whether the rehab strengths can be sustained alongside reliable daily care.
The decision hinges on matching priorities to realities on the ground. If rehabilitation outcomes and a clean, pleasant environment are the primary objective, Suburban can be a workable option provided there is robust family involvement and clear escalation pathways for staffing concerns. A long-term placement, however, demands a higher degree of daily consistency and compassion, and in that domain the facility’s reported weaknesses may tip the balance toward alternatives with demonstrably stronger routines and oversight. Prospective residents and their families should prepare a concrete plan: identify a primary point of contact in administration, insist on transparent, written expectations for staffing coverage and response times, and arrange a trial period with explicit benchmarks for cleanliness, meal service punctuality, and activity availability beyond the ground floor. Without such safeguards, the risk profile remains elevated.
In practical terms, Suburban Healthcare And Rehabilitation offers real strengths for those pursuing recovery and mobility goals, but it also presents meaningful, ongoing concerns that can affect overall quality of life for a resident living there long term. The facility’s rehab leadership and clinical capabilities are compelling assets, and when coupled with clean, comfortable accommodations, they create a credible option for families who are prepared to stay tightly involved. Conversely, for residents who require consistent warmth, prompt attention, and uniformly high daily caregiving standards, alternative communities with stronger staffing consistency and a proven track record in daily operations are likely to deliver greater peace of mind. The choice should be guided by whether rehab gains can be achieved within a framework of reliable, compassionate, and consistent daily care.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suburban Healthcare And Rehabilitation in North Randall, OH is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can receive hair and nail treatments, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
Residents can enjoy meals in the dining room with restaurant-style dining or prepare their own meals in the kitchenette if they prefer. Housekeeping services are provided to keep living spaces clean and tidy. The community also has various recreational options, including a fitness room, gaming room, garden, small library, and outdoor space.
For care services, Suburban Healthcare And Rehabilitation offers 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. The staff provides medication management and follows special dietary restrictions, including diabetes diets.
The community promotes mental wellness through its mental wellness program and offers transportation arrangements for non-medical needs. There is also a wellness center where residents can engage in activities that promote overall health.
Residents can enjoy a Wi-Fi/high-speed internet connection throughout the community. Additionally, move-in coordination services are provided to help make the transition into Suburban Healthcare And Rehabilitation seamless.
The community organizes various activities to keep residents engaged and entertained. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Suburban Healthcare And Rehabilitation is conveniently located near several amenities such as cafes, parks, pharmacies, restaurants, theaters, and hospitals. With its extensive range of amenities and care services, this assisted living community provides a comfortable and supportive environment for seniors in North Randall. Note: This description is purely fictional and generated by an AI language model.
Suburban Healthcare And Rehabilitation is located at 20265 Emery Road, North Randall, OH 44128 in Cuyahoga County, Ohio
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