Windsor House Parent Account

Pros

• Windsor House is described as extremely professional and caring.
• The reviewer highly recommends Windsor House.

Cons

• The Board of Directors and Quality Assurance team are the rudest, most unprofessional group of people to work with.
• The company culture is the opposite of what they state their core values are.
• Windsor House is a horrible company.
• They leave people yelling and do not clear help buttons.
• A patient waiting for help was left for over 30 minutes.
• When help was requested, staff did not assist even after being informed.
• They don't care about the people, just collecting money.

Review

Windsor House receives a spectrum of experiences from visitors and residents, with accounts that touch the same service from opposite ends of the spectrum. On one hand, there is a brief but emphatic endorsement that presents Windsor House as highly capable, professionally run, and genuinely caring. The reviewer who offers this perspective says the facility is extremely professional and caring and speaks highly of it with a clear recommendation. That view frames Windsor House as a place where professionalism and concern for residents can shine, leaving little doubt about a strong positive impression.

Yet a markedly different voice competes with that praise, targeting the leadership and organizational culture rather than the day-to-day impressions alone. In this second account, the Board of Directors and the Quality Assurance team are described as "the rudest, most unprofessional group of people to work with." The reviewer argues that the experience of working with these leaders conflicts with the company's stated core values, painting a picture of a culture that is the opposite of what Windsor House claims to stand for. The descriptor "horrible" is used to categorize the company, indicating a deep dissatisfaction with governance and internal conduct rather than with patient care in isolation.

Beyond the leadership critique, the negative reviewer delves into concerns about how residents are treated in everyday situations. A central claim is that residents are left in distress, with staff failing to respond promptly or to address urgent needs. The reviewer notes that people are left yelling and that help buttons are not cleared or attended to, implying a breakdown in timely assistance and a sense that calls for help are not prioritized. This is presented as part of a broader pattern rather than a one-off incident, suggesting systemic issues in responsiveness and support.

A particularly troubling anecdote reinforces the seriousness of these concerns. While visiting family, the reviewer describes the next bed resident calling for help for over 30 minutes, a duration that seems to stretch beyond acceptable service standards. When the reviewer approached staff and reported the situation, the response remained unsatisfactory, with no help forthcoming. This account is shared to illustrate an environment where residents' needs are not promptly acknowledged or met, contributing to a perception of indifference to the immediate welfare of those in care.

The reviewer goes further to assert a troubling motive behind the observed conduct: a sense that staff and administration care more about money than about people. The claim is stark and emotionally charged, suggesting that the facility's priorities are misaligned with resident welfare and dignity. Taken at face value, this assertion casts Windsor House in a light where financial considerations are perceived as the primary driver, overshadowing a genuine commitment to resident well-being.

Taken together, these accounts present a juxtaposition: one commendation praising professionalism and compassionate care, and another, much more critical narrative focusing on leadership failures, cultural misalignment, and alarming gaps in resident safety and responsiveness. The coexistence of these competing impressions points to a broader conversation about how Windsor House is experienced by different individuals and under what circumstances. It also highlights the importance of verifying care practices, governance accountability, and staff responsiveness across shifts and departments to ensure that patient welfare is consistently prioritized.

For anyone assessing Windsor House, the divergent testimonies underscore the value of gathering multiple perspectives and reviewing practical outcomes in addition to stated values and policies. While praise for professionalism and care may reflect positive interactions in some moments, the severe criticisms regarding leadership behavior, culture, and urgent resident assistance call for careful inspection, transparent reporting, and tangible improvements in responsiveness and accountability. In the end, the full picture hinges on ongoing, verifiable experiences across residents, families, and staff, rather than a single narrative. If improvements are sought, clear action on leadership conduct, culture alignment with stated values, and guaranteed timely responses to resident calls would be essential steps forward.

This part of Girard, Ohio is a vibrant and convenient neighborhood with a variety of amenities nearby. The area offers easy access to several physicians and pharmacies for your medical needs, as well as hospitals within a short driving distance. There are also numerous dining options including Margherita's Grille and Bob Evans, providing plenty of choices for meals out. Additionally, the neighborhood features several parks such as Tod Park and Waddell Park, offering opportunities for outdoor recreation and relaxation. For those who enjoy coffee or a quick bite to eat, cafes like Starbucks and Panera Bread are just a short drive away. Overall, this area provides convenience and accessibility for senior living.

Physicians

• Patsy Buccino (0.1 miles)
• Michael Sekman (1.9 miles)
• Dr Iskander (2 miles)
• Mid American Court Services (2.1 miles)
• Chi Sown Ko (2.2 miles)
• Uday K Dasika MD (2.7 miles)
• Comprehensive Physician Associates (3 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Allen's Pharmaserv (2.6 miles)
• CVS Pharmacy (3.5 miles)
• Berry's Pharmacy (3.9 miles)
• CVS Pharmacy (4.1 miles)
• Marc's Stores (4.1 miles)
• Marc's Stores (4.3 miles)

Restaurants

• Margherita's Grille (0.5 miles)
• Bob Evans (2 miles)
• Wendy's (2 miles)
• Scenna's Family Restaurant (2 miles)
• Jimmy's Italian Food Specialties (2.1 miles)
• McDonald's (2.1 miles)
• Shotz Bar & Grille (3.4 miles)

Parks

• Tod Park (1 miles)
• Fellows Riverside Gardens (4 miles)
• Waddell Park (4.5 miles)
• Wick Recreation Area (4.7 miles)

Hospitals

• American Renal Associates (2.1 miles)
• Belmont Pines Hospital (2.5 miles)
• Valley Care Health System-Ohio (2.7 miles)
• Tod Childrens Hospital Forum Health (2.8 miles)
• St Elizabeth Health Center - Pre Op (3.6 miles)
• Akron Children's Hospital NEO (3.6 miles)
• St Elizabeth Health Center (3.7 miles)

Cafes

• Saint E's Cafe (3.6 miles)
• Starbucks (4 miles)
• Panera Bread (4.6 miles)
• Panera Bread (5 miles)

Transportation

• Hertz Rent A Car (5.2 miles)