Overall Review of Colonial Manor Nursing Home
caveat
7 reviews mention this
Families report unsafe conditions
Several residents and families describe safety and supervision concerns inside the facility.
Multiple reviews describe incidents involving violence between patients, staff not de-escalating, and patients being left in risky situations. Some families also mention inappropriate access to rooms or unsupervised time during visitation. Others describe serious allegations like abuse and injuries, alongside concerns that emergency needs were not handled effectively.
caveat
6 reviews mention this
Communication is described as poor
Residentsā families frequently report trouble getting timely information and responses.
Several reviews say phone access required a PIN and that families struggled to receive it or communicate after repeated attempts. Others describe being unable to reach a nurse, social worker, or patient advocate, even when they left messages. A few also report that they were not informed about treatment updates or what to expect during care and discharge.
caveat
6 reviews mention this
Medication handling is a recurring worry
Many reviews raise concerns about how medications were given or managed.
Some residentsā family members describe rapid changes to psychiatric medication, stopping medications, or medications being administered contrary to instructions. Others mention missed doses, delayed rounds, or difficulty getting prescribed items provided consistently. A few also connect medication issues to worsening symptoms, including dehydration and withdrawal concerns after changes.
caveat
4 reviews mention this
Food and basic needs draw complaints
Several reviews describe problems with meals and day-to-day comfort.
Some reviewers mention food quality and that it could make people sick or arrive cold. Others describe limited meals without snacks or trouble accessing drinks, and in a few cases food allergies being overlooked. A couple of reviews also describe concerns that patients were not fed as expected and that items needed for comfort or hygiene were missing.
common
7 reviews mention this
Some families praise the staff
A number of families and patients say the staff was kind and supportive.
While many reviews are critical, several positive reviews describe nurses and techs going above and beyond, including keeping families informed during recovery or treatment. Some reviewers also praise doctors and psychiatric teams for being thorough and patient-centered. A few mention specific staff members and say they helped make a difficult time more manageable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.