Sanctuary Village in Worthington, OH

Pros

• Lloyd is highly skilled and reliable at fixing things.
• The complex is clean, with considerate neighbors and a friendly, responsive office staff.
• Steven is a real nice guy and is very professional.
• The apartments offer good value, are spacious with high ceilings, and provide ample storage.
• The community is friendly and the staff are courteous.
• Maintenance is timely and efficient, with Lloyd delivering top-quality service.
• The complex is safe and quiet.
• Leasing management is helpful, making the process smooth.
• Sanctuary Village's maintenance team is personable and easy to interact with.
• The grounds are well kept and the natural surroundings contribute to a pleasant living environment.
• Overall, residents would happily recommend Sanctuary Village.

Cons

• The fireplace issue remained unfixed for months, with management closing work orders and showing a total lack of communication.
• Maintenance is unreliable, with residents never receiving a clear heads-up about when technicians will arrive and often no one showing up.
• Snow removal is terrible; surrounding lots were cleared while their own lot stayed snowy and icy for an extended period.
• The final water bill was triple the usual amount, and a corrected bill has not been issued despite inquiries.
• A stove fire was mishandled, with blame placed on the resident's cat rather than acknowledging outdated wiring.
• Corporate requires photographic evidence to prove smoking, contradicting the advertised smoke-free policy.
• The management is described as profiteering and unresponsive, with accusations of looking for excuses to charge tenants back after they move out.
• The complex has zero amenities (no pool or fitness room) and no access to sister-facility perks.

Review

Sanctuary Village is best suited for families and individuals who want a solid, quiet, long-term living option in Worthington that delivers comfortable, apartment-style living with real value. This community works well for residents who prize safety, well-kept grounds, and a calm, neighborly atmosphere, plus the practicality of large units with ample storage. The amenities are intentionally modest, but the upside is a predictable, affordable baseline - especially for renters who are comfortable trading sport courts, pools, or elaborate common spaces for steady maintenance, a stable rent trajectory, and a friendly on-site team.

Those who may want to consider alternatives are primarily those who crave abundant on-site amenities or a higher-end leasing experience. If a pool, fitness center, vibrant common areas, or ready-made social opportunities are non-negotiable, Sanctuary Village will feel lacking. Prospective renters who require flawless, consistently proactive service and crystal-clear billing practices should also look elsewhere, given mixed feedback on maintenance communication, work-order follow-through, and occasionally disputed charges. Finally, anyone who places a high priority on pristine, modern interiors with the latest wiring and rapid, 24/7 responsiveness should compare other options where management track records are more uniformly praised.

The strongest positives here - large, reasonably priced apartments with generous storage, a generally quiet environment, and strong grounds maintenance - often offset the most meaningful drawbacks. Residents repeatedly highlight the size and layout as a clear value, along with a sense of safety and a pleasant, nature-infused setting. The on-site maintenance team earns frequent applause, with Lloyd singled out for dependable, courteous service that residents can count on. Office staff are described as friendly and helpful in the moment of contact, and several long-term residents recount a history of responsive fixes and smooth renewals, which reinforces Sanctuary Village as a practical, livable choice for steady housing without flash.

Yet the main drawbacks do temper the enthusiasm. A recurring theme is inconsistent maintenance communication: work orders closed without resolution, unclear arrival times, and sometimes frustrating delays that complicate plans, especially for residents with dogs and other routine needs. Snow removal has also been flagged as uneven, which can create safety concerns and access worries during winter. The absence of amenities - no pool or fitness center - and limited parking (three spots for four apartments) frustrate those who want more convenience or social options on-site. Coupled with occasional operator-level friction - episodes of misunderstood billing, disputes over final charges, and management shifts - these issues challenge Sanctuary Village's otherwise solid value proposition.

In addressing these tensions, the pros still carry substantial weight. The combination of a quiet, safe setting with well-maintained apartments helps residents feel settled and secure, which matters as a baseline for daily living. The maintenance team's practical, can-do approach - especially when Lloyd is on the job - provides a tangible counterbalance to the occasional administrative glitches. Proximity to major routes offers easy commutes, while the property's two ponds and natural ambiance contribute to a pleasant, low-stress atmosphere. For families negotiating moves or lease renewals, the willingness of staff to collaborate on solutions - such as facilitating tenant-friendly lease terms or accommodating move-out timelines - adds a layer of reliability that many competing options lack.

The bottom line is practical: Sanctuary Village can be an excellent fit for residents who value stability, straightforward pricing, and dependable maintenance over luxury amenities. It rewards long-term residents who can tolerate occasional hiccups in service or billing and who want a quiet, well-kept home base with good staff rapport. However, families or seniors who require constant, seamless service, broad on-site facilities, or guaranteed top-tier management should weigh alternatives where pools, fitness spaces, and more transparent, proactive operations are standard. In short, Sanctuary Village is a pragmatic, cost-aware choice for steady living; for those chasing a more hotel-like amenity package or absolutely flawless service, consider alternatives that step up in those areas.

This area of Worthington, Ohio, offers a convenient and diverse range of amenities for senior living. With several well-maintained parks nearby, such as Flint Park and Highbanks Metro Park, residents can enjoy nature and outdoor activities. There are also reputable physicians' offices like Midwest Allergy Asthma and Immunology within a short distance for medical needs. Additionally, the area boasts a variety of dining options ranging from fast-food chains like Chick-Fil-A to casual restaurants like Firebirds Wood Fired Grill. Pharmacies such as CVS and Walgreens are readily accessible for prescription needs, while cafes like Starbucks provide comfortable spaces to relax and socialize. In terms of healthcare services, Mount Carmel St Ann's OBGYN Clinic is conveniently located for any specialized care that may be required. Overall, this part of Worthington offers a balanced mix of recreational opportunities, healthcare facilities, dining options, and transportation access at The Ohio State University Airport at Don Scott Field (OSU), making it a desirable location for seniors seeking convenience and comfort in their daily lives.

Parks

• Flint Park (0.4 miles)
• Highbanks Metro Park (1.4 miles)
• Metzger Park (2.7 miles)
• Sharon Woods Metro Park (3.4 miles)
• Antrim Park (4 miles)
• North Road Park (4.9 miles)

Physicians

• Midwest Allergy Asthma and Immunology (0.6 miles)
• The Millhon Clinic (1.3 miles)
• Conci (1.4 miles)
• OhioHealth Urgent Care (2.6 miles)
• Worthington Family Physicians (3 miles)
• Premier Women's Health (3.3 miles)
• Kristen Kenney MD (3.4 miles)

Restaurants

• Chick-Fil-A (1.4 miles)
• Firebirds Wood Fired Grill (1.4 miles)
• Waffle House (1.4 miles)
• Olive Garden (1.6 miles)
• Roosters (1.6 miles)
• McDonald's (1.6 miles)
• Shake Shack (1.8 miles)

Pharmacies

• SBH Medical Compounding Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Discount Drug Mart (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.6 miles)
• Tim Hortons (4.2 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.8 miles)
• Panera Bread (4.9 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (3.7 miles)

Places of Worship

• All Shepherds Lutheran Church (4.6 miles)
• Westerville Christian Church (5.3 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (5.2 miles)