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3.6 from 139 reviews
5 stars
71
4 stars
17
3 stars
7
2 stars
8
1 stars
36
Overall Review of The Laurels Of Norworth
caveat18 reviews mention this
Nursing and call response divides
Residents describe both quick call response and long waits for help.
Some reviews say staff respond to call lights within minutes and that nurses and aides are pleasant and attentive. Other reviews report alarms and call lights going unanswered for long periods, with residents left waiting for bathroom help, medication, or basic needs. A few reviews also raise concerns about medication being late or not given as directed, which ties directly to the call-response complaints. Even where people are generally satisfied, multiple writers still mention delays or moments when help was not there when expected.
differentiator13 reviews mention this
Therapy quality is frequently praised
PT and OT are repeatedly described as attentive and effective.
Many residents and families specifically call out physical therapy and occupational therapy as a standout part of the stay, describing progress, encouragement, and therapists who work with them through harder days. Several reviews mention that therapy was frequent (including many days per week) and helped with recovery after surgery or serious injury. While a few writers report not receiving enough therapy or not getting the therapy they expected, the overall feedback about rehab staff quality is strongly positive. This aligns with the community offering skilled nursing with daily care services and meal preparation support described in its care offerings.
caveat9 reviews mention this
Staff communication can be uneven
Reviews describe uneven communication with residents and families.
Some families say they were informed, that social workers helped with discharge planning and hospice coordination, and that admissions teams were responsive during transitions. Other reviews describe difficulty getting answers by phone, delays in basic care updates, and confusion around rooms or transfers. A particularly serious set of comments focuses on social work and administration interactions during placement and discharge planning, including claims of threats and poor compassion. Taken together, residents describe a mix of supportive communication and stressful gaps that require families to advocate.
common10 reviews mention this
Food is decent but inconsistent
Dining reviews range from âdecentâ to missed meals and menu errors.
Several reviewers describe the food as decent or âalrightâ for a nursing facility, with some noting it was hit-or-miss across meals. Others say food quality or nutrition wasnât good, including requests not being fulfilled and specific meals not arriving when expected. A couple of reviews directly mention dietary needs like low-sodium diets not being followed. The communityâs care services include meal preparation and service and special dietary restrictions, so residents who had problems appear to be reacting to execution rather than availability of diet support.
caveat16 reviews mention this
Cleanliness expectations are mixed
Reviews describe both a well-kept facility and concerns about odors or unclean rooms.
Many reviews praise the building as clean and well kept, with rooms cleaned regularly and housekeeping doing a good job with laundry and tidiness. Others report strong smells in hallways, rooms described as dirty or poorly maintained, and issues like a flooding room or bathrooms not being cleaned properly. A few comments also mention maintenance problems (broken beds, broken thermostats, and worn or outdated areas) alongside cleanliness concerns. Because residents also describe therapy and nursing care as important, cleaning and maintenance issues show up as a key factor when experiences turn negative.
common6 reviews mention this
Outdoor space and activities matter
Residents mention planned activities and time outdoors as meaningful.
Some reviews highlight community-sponsored activities, resident social time, and frequent opportunities to stay engaged, including enjoying the outdoor area. Others specifically call out the planned activity schedule and a courtyard that provides a break from indoors. There are also a couple of complaints about activities being repetitive or lacking variety. Overall, the activity and environment features show up as part of the daily experience beyond medical care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
126 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
John Glenn Columbus International Airport (10 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.8 miles)
SBH Medical Compounding Pharmacy (1.2 miles)
CVS Pharmacy (2.1 miles)
CVS Pharmacy (2.4 miles)
Walgreens (2.9 miles)
CVS Pharmacy (2.9 miles)
CVS Pharmacy (3.1 miles)
Physicians
Worthington Family Physicians (1.1 miles)
The Millhon Clinic (1.5 miles)
Midwest Allergy Asthma and Immunology (1.6 miles)
Ohio ENT Surgeons (3.1 miles)
Central Ohio Primary Care (3.2 miles)
Conci (3.3 miles)
Jasonway Internal Medicine (3.4 miles)
Parks
Flint Park (1.7 miles)
Antrim Park (2.1 miles)
Sharon Woods Metro Park (3.2 miles)
Highbanks Metro Park (3.4 miles)
Metzger Park (3.4 miles)
Whetstone Park / Park of Roses (4.3 miles)
Carriage Place Park (4.7 miles)
Restaurants
The Volleypark (2.5 miles)
Waffle House (3 miles)
Firebirds Wood Fired Grill (3 miles)
Chick-Fil-A (3 miles)
Olive Garden (3.1 miles)
Chuy's (3.2 miles)
Shake Shack (3.2 miles)
Cafes
Crimson Cup (3.4 miles)
Starbucks (4 miles)
Tim Hortons (4.1 miles)
Starbucks (4.6 miles)
Panera Bread (4.7 miles)
Kona Craft Kitchen (5 miles)
Hospitals
Mount Carmel St Ann's OBGYN Clinic (3.7 miles)
Ohio Health (5.2 miles)
Transportation
The Ohio State University Airport at Don Scott Field (OSU) (3.7 miles)
The Laurels Of Norworth on seniors.fyi includes 13 photos including images showing landscaping, building, interior, outdoor, entrance, tree, lobby, dining, and more.
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