HomeWell Care Services - Worthington, OH in Worthington, OH

Pros

• The HomeWell team is described as compassionate, professional, and dedicated to helping families navigate in-home care.
• They provide incredible support for veterans and are knowledgeable about VA benefits.
• HomeWell's liaisons are kind, respectful, and deeply compassionate, tailoring care to each family.
• The staff is consistently friendly, reliable, and highly skilled in delivering quality care.
• Caregivers are praised for improving loved ones' mood and offering practical, thoughtful assistance.
• HomeWell demonstrates flexibility with scheduling and is responsive to family needs, even during holidays.
• The organization is viewed as a blessing to families and a true advocate for clients.
• Care managers and coordinators are commended for personalized care planning and clear communication.

Cons

• One reviewer stated, "Nothing good," and described the staff as "ass hats" who did not care about the person.
• A job applicant described the interview as horrible and accused the company of pay misrepresentation.
• In a 12-hour shift, only three hours were spent on caregiving while the remaining nine were spent on their phones.
• One reviewer reported about 17 different caregivers, with 20% good and 80% bad.
• One reviewer described the experience as absolutely terrible.
• A reviewer said they would not recommend the service to others.
• The company was criticized for requiring four-hour shifts, with a suggestion for shorter shifts.
• A reviewer who canceled due to job loss was charged an early termination fee and felt the company should have been more understanding.
• They claimed most training was on the job and that some caregivers lacked experience given the fees.
• The owner was criticized for saying the client wasn't getting quality care because they lived far away.

Review

HomeWell Care Services in Worthington is best suited for families seeking deeply personalized, in-home support that preserves independence while providing reliable hands-on care. This community line excels for seniors who want to remain in their own home but need help with activities of daily living, medication reminders, light housekeeping, and transportation. It is especially strong for dementia or memory-care support, for those transitioning from hospital or hospice care, and for veterans who can tap VA benefits through a responsive, knowledgeable team. The model hinges on ongoing care coordination, with care managers who tailor plans, align caregivers to personalities and needs, and stay engaged with families to prevent surprises. For households prioritizing continuity, dignity, and a home-based approach, this agency delivers.

Those who may want to consider alternatives include families seeking a facility-based setting rather than home care. If medical complexity requires frequent skilled nursing in a structured clinical environment, or if a fixed, highly standardized staffing pattern is non-negotiable, a traditional assisted living or nursing facility may be a better fit. Also, if budget margins are extremely tight and the goal is to minimize caregiver turnover risk through a different model, it pays to compare pricing and contracts carefully. A handful of reviews flag concerns about caregiver consistency, turnover, or service gaps, so households needing perfectly uniform care or guaranteed one-to-one assignment should evaluate other agencies as benchmarks.

The strongest advantages come from compassionate, attentive staff and proactive care coordination. Reviewers repeatedly cite the genuine care demonstrated by aides, the reliability of scheduling, and the value of having a dedicated care manager who learns the client's routine and preferences. The VA benefits expertise stands out, helping veterans navigate benefits without getting lost in red tape. Families appreciate timely responses, clear communication, and the sense that caregivers are not merely workers but partners in managing daily life. This combination - personal rapport, professional oversight, and the ability to scale up or down with hospice, memory care, or respite needs - creates a compelling case for choosing HomeWell when home remains the preferred setting.

Yet, the care experience is not uniformly flawless. Some reviews report caregiver variability, indicating that a switch in aides can disrupt momentum or lead to inconsistent performance. A few accounts point to longer shifts with tasks stretched over many hours and, in rare cases, caregivers focusing on screens rather than supervising or assisting as needed. Cost sensitivity also appears in the mix, with occasional concerns about pricing structure or the temptation to hire two caregivers for complex needs. A minority recount negative interactions or slower responses, including a once-flagged payment misunderstanding or misalignment on expectations during interviews. These instances are not the norm, but they underscore the reality that in-home services hinge on ongoing, clear expectations and careful caregiver matching.

Despite the caveats, the core pros - deep empathy, flexible availability, and strong care management - tend to offset the cautions through disciplined processes and hands-on leadership. The agency emphasizes early, thorough assessments, a plan that stays in the home, and ongoing check-ins so families are never blindsided by changes. Clients often praise the continuity of care when possible, with caregivers who become a familiar, trusted presence. When missteps occur, responsive escalation, real-time scheduling adjustments, and accessible managers help restore confidence. The model also adapts to evolving needs - whether a spouse requires overnight support, memory-care companions become essential, or hospice involvement intensifies - without sacrificing the sense of stability that families rely on.

For families weighing a decision, the prudent path is clear: initiate a formal in-home care assessment, clarify expectations around caregiver matching and shift length, and probe how the care team handles changes in medical or daily-routine needs. Confirm the availability of a consistent care manager, the policy on same-caregiver assignments, and the process for addressing concerns quickly. Ask for transparent pricing, including any termination terms, and request references from families with similar needs. In most scenarios, HomeWell Worthington represents a preferred option for aging in place with compassionate, proactive support and a backbone of continuity that keeps loved ones safe, engaged, and connected to family - even as needs evolve. This is a strong, practical choice for households prioritizing home-based care, while recognizing that facility-based paths or highly standardized, high-acuity care may point toward alternatives.

This area of Worthington, Ohio offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies within a few miles, obtaining medications and healthcare supplies is easily accessible. There are also several reputable physicians' offices nearby, providing quality medical care. In terms of recreation, there are several parks in the vicinity, offering opportunities for outdoor activities and relaxation. Additionally, a selection of diverse restaurants and cafes provides options for dining out or grabbing a quick bite to eat. For transportation needs, the Ohio State University Airport at Don Scott Field is within reach. Furthermore, there are hospitals and places of worship in close proximity, ensuring easy access to essential services and spiritual support. Overall, this area of Worthington provides a well-rounded community for seniors looking for convenience and amenities in their daily lives.

Pharmacies

• CVS Pharmacy (0.5 miles)
• SBH Medical Compounding Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)

Physicians

• Worthington Family Physicians (1 miles)
• The Millhon Clinic (1.6 miles)
• Midwest Allergy Asthma and Immunology (1.8 miles)
• Ohio ENT Surgeons (2.9 miles)
• Central Ohio Primary Care (2.9 miles)
• Jasonway Internal Medicine (3.1 miles)
• Columbus Eyecare Associates (3.1 miles)

Parks

• Antrim Park (1.8 miles)
• Flint Park (2 miles)
• Sharon Woods Metro Park (3.4 miles)
• Highbanks Metro Park (3.6 miles)
• Metzger Park (3.6 miles)
• Whetstone Park / Park of Roses (4 miles)
• Carriage Place Park (4.4 miles)

Restaurants

• The Volleypark (2.5 miles)
• Waffle House (3.2 miles)
• Firebirds Wood Fired Grill (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Olive Garden (3.4 miles)
• Chuy's (3.4 miles)
• Shake Shack (3.5 miles)

Cafes

• Crimson Cup (3.2 miles)
• Tim Hortons (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.8 miles)
• Panera Bread (4.9 miles)
• Kona Craft Kitchen (4.9 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (3.5 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (3.9 miles)
• Ohio Health (4.9 miles)

Places of Worship

• St Andrew Church (5 miles)