At Ease Home Care

Pros

• At Ease Home Care did an amazing job.
• Maureen and Mark were accommodating and professional in scheduling the aides.
• Maureen went above and beyond to find replacements when an aide couldn't come.
• Maureen followed up to check on the father when he was hospitalized.
• Darcie was the aide who cared for the father the most and was amazing.
• They found a home care aid that was perfect for the mother-in-law, was flexible with scheduling, and loved dogs.
• It made her stay and recovery easier.
• They would recommend At Ease HomeCare to anyone looking for a company that is detail oriented and cares about finding the right home care aid.

Cons

• Caregivers frequently did not show up, with a plethora of excuses.
• Caregivers were shuffled between assignments, giving the client the impression that they did not matter.
• Mark was disrespectful and tried to flip the script.
• The company took the client's caregiver and gave them to others when the client's needs were not met.
• The reviewer would not recommend their services due to the high rate of excuses.
• Some very strange people were sent to the client's home.
• The reviewer asserted that the client deserved better than this.

Review

At Ease Home Care receives a wide range of experiences from clients, reflecting both high praise and serious concerns. On one end, families describe a level of dedication and responsiveness that truly helped their loved ones, especially in difficult transitions or during recovery. On the other end, a patient and veteran caregiver notes persistent scheduling gaps, caregiver turnover, and interactions that left them feeling devalued. Taken together, these reviews illustrate a company that can deliver exceptional relief and care in some circumstances, while in others fall short of expectations due to communication and reliability challenges.

One account comes from a female veteran who served during the Vietnam era, a perspective that adds weight to the importance of dependable support. She describes repeated failures to receive timely caregiver visits, with excuses that left her feeling shuffled from one caregiver to another and as if her own needs didn't matter. She specifically calls out a staff member named Mark for disrespect and for attempting to shift responsibility, including taking a caregiver away from her and reallocating aides to others whenever her needs weren't met. This reviewer notes a troubling pattern: a single dependable caregiver among many who gets overworked as others are redirected elsewhere. The complaint culminates in a strong exhortation that, unless one wants a high rate of excuses, they should not rely on the company. She also mentions desiring better consistency in the caliber and reliability of the people sent to her home, including concerns about some "strange" aides who were dispatched. The bottom line for this review is a clear verdict: the service failed to meet her basic expectations and left her feeling undervalued and unsupported.

In contrast, other families paint a very different picture, emphasizing reliability, professionalism, and thoughtful matching. One family describes a father who needed extra help at home six days a week, eight hours a day for about six months. They credit At Ease Home Care with delivering an "amazing job" during this period, praising the teamwork of Maureen and Mark in scheduling the aides. This reviewer notes that Maureen went above and beyond to find replacements when a scheduled aide could not come, and she also followed up after the father was hospitalized, an extra gesture the family deeply appreciated. This story underscores a blend of proactive planning, communication, and care coordination that helped the family feel supported during a challenging time.

Another strong note of praise centers on the caregiver who cared for the father most closely. The aide, Darcie, is singled out as "amazing," highlighting how the compassionate, capable presence of a single caregiver can make a meaningful difference in a patient's daily life and recovery. The reviewer even adds a lighthearted remark about giving six stars if possible, which signals a level of enthusiasm and gratitude that goes beyond a routine positive review. This kind of testimonial illustrates how the right caregiver, consistently available and attuned to a client's needs, can transform the experience of home care.

A separate positive review speaks to a COVID-era transition within the family, this time involving a mother-in-law who broke her hip and needed to move in during a particularly stressful period. In this case, Sarah and Mark are highlighted for their helpfulness and accommodation. The reviewer describes how they asked numerous questions to understand the mother-in-law's needs and preferences, ultimately finding a home care aide who was a perfect fit - someone who could relate to the family's dogs and who offered flexible scheduling. The outcome, according to the reviewer, was a smoother stay and a faster recovery, with a clear appreciation for the company's detail-oriented approach to finding the right caregiver.

Across these perspectives, themes emerge about what makes for a successful home care experience with At Ease Home Care. The positive stories emphasize reliable scheduling, willingness to replace an aide when conflicts or absences arise, proactive follow-up after hospitalization, and the compassionate performance of standout caregivers like Darcie. The negative account, while singular in its voice, raises concerns about consistency, staff behavior, and equal attention to the client's needs, suggesting a risk when expectations are not clearly aligned or when communication falters. The role of staff like Maureen and Sarah appears pivotal in the positive stories, illustrating how dedicated coordinators can influence outcomes through careful matching, flexible scheduling, and ongoing engagement.

For someone considering At Ease Home Care, these reviews suggest a few practical takeaways. If you value meticulous caregiver matching, transparent communication, and proactive problem-solving, you may find you can build a strong, supportive relationship with the company, especially by working closely with coordinators like Maureen or Sarah who seem to excel at scheduling and follow-up. It may also be wise to request continuity - specifically, ask for a stable caregiver assignment when possible - and to express clearly your expectations upfront to minimize the risk of turnover or inappropriate shifts. Meanwhile, if you're seeking the kind of consistently flawless experience described in the most glowing reviews, be aware that mixed feedback exists and that personal compatibility with a particular caregiver can be a decisive factor in your satisfaction.

This part of Columbus, Ohio offers a convenient and well-rounded community for senior living. With several reputable physicians and healthcare facilities nearby such as The Millhon Clinic, Midwest Allergy Asthma and Immunology, and OhioHealth Urgent Care, residents have easy access to medical care. Additionally, the area boasts a variety of parks like Flint Park, Highbanks Metro Park, and Sharon Woods Metro Park for outdoor recreation and relaxation. There are also several pharmacies in close proximity for medication needs. A selection of restaurants ranging from fast food options like Chick-Fil-A and Taco Bell to casual dining at Firebirds Wood Fired Grill and Olive Garden provide plenty of choices for dining out. For coffee lovers, there are multiple Starbucks locations as well as other cafes like Kona Craft Kitchen and Crimson Cup. The Ohio State University Airport at Don Scott Field is also nearby for convenient travel options. Overall, this neighborhood offers a mix of amenities tailored to seniors looking for a comfortable and accessible place to call home.

Physicians

• The Millhon Clinic (0.1 miles)
• Midwest Allergy Asthma and Immunology (0.9 miles)
• Worthington Family Physicians (2.6 miles)
• Conci (2.8 miles)
• OhioHealth Urgent Care (3.5 miles)
• Vitality Natural Wellness and Medspa (3.7 miles)
• Orthopedic One (3.9 miles)

Parks

• Flint Park (1.4 miles)
• Highbanks Metro Park (2.2 miles)
• Antrim Park (2.9 miles)
• Metzger Park (3.9 miles)
• Sharon Woods Metro Park (4.2 miles)
• Carriage Place Park (4.7 miles)
• Coffman Park (5.3 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• SBH Medical Compounding Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• Discount Drug Mart (2.9 miles)

Restaurants

• Chick-Fil-A (2.8 miles)
• Firebirds Wood Fired Grill (2.8 miles)
• Waffle House (2.8 miles)
• Olive Garden (2.9 miles)
• Taco Bell (3 miles)
• McDonald's (3 miles)
• McDonald's (3 miles)

Cafes

• Tim Hortons (3 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)
• Starbucks (4.1 miles)
• Kona Craft Kitchen (4.2 miles)
• Crimson Cup (4.6 miles)
• Starbucks (4.9 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (3.8 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (4.6 miles)

Places of Worship

• All Shepherds Lutheran Church (5.4 miles)