HomeCare1, LLC

Pros

• The reviewer had a very good experience with the services provided by Dawn.
• The reviewer would definitely recommend Home Health Care 1.
• Dawn is a very nice and supportive person.
• Dawn provides great HHA and STNA training.
• The instructor was just as great a teacher.

Cons

• The agency terminated services after 30 days due to lack of staff.
• The waiver case manager communicates exclusively by text and does not use phone calls.
• The company is not professional.
• There was no attempt to find another caregiver when staffing was insufficient.
• The company is new, less than six months old.
• The reviewer warns others not to use this company for their loved ones.

Review

The account surrounding Home Health Care 1 presents a portrait with bright spots and sharp cautions, all centered on the agency and its owner, Dawn. On one end, there is a clear appreciation for the personal approach and the resources Dawn provides, especially in training, that left a positive impression on at least one reviewer. On the other end, there are concerns about staffing, communication, and the stability of the operation that give potential clients pause. Taken together, the narrative paints a complex picture of an agency that shines in some areas while struggling in others.

A core strand of praise centers on Dawn as a facilitator and guide. The reviewer who spoke highly of the overall experience recalls a very good initial interaction with Dawn regarding the services offered by Home Health Care 1. The sentiment is that Dawn was approachable and professional in discussing what the agency could provide, which led to a strong recommendation for the agency. The emphasis here is not solely on the services themselves, but on the impression Dawn left - someone who appeared confident, helpful, and supportive during conversations about care.

Yet the same account does not shy away from serious concerns about how the agency is run in practice. A contrasting sequence of details highlights a troubling issue: a 30-day termination of services attributed to a lack of staff. This decision, the reviewer notes, was communicated by a waiver case manager, and the mode of communication was largely text-based rather than spoken on the phone. The critique characterizes this approach as unprofessional and notes frustration with what felt like an abrupt halt in services without proactive steps to locate a replacement or a backup plan for the client's care needs.

Compounding the concern is a perceived inconsistency between what Dawn reportedly stated at enrollment and what the reviewer later discovered. The reviewer recalls being told that the agency was fully staffed and capable of handling the case, yet later learned that the company is relatively new - "less than six months old." This discrepancy fuels a cautionary note: for anyone considering Home Health Care 1 for a loved one, there is a warning to proceed with diligence and perhaps explore other options, given the apparent volatility in staffing and commitment to continuity of care.

Amid these operational concerns, there is a distinctly positive dimension focused on training. The reviewer highlights Dawn's strength in providing high-quality HHA (Home Health Aide) and STNA (State Tested Nursing Assistant) training. Dawn is described as a very nice and supportive person, and the training program is praised for its accessibility and effectiveness. The instructor is singled out as equally excellent, reinforcing the impression that, on the educational front, the program delivers substantial value at a lower cost. For those seeking affordable, solid training in home health care, this part of the experience is presented as a standout asset.

Taken as a whole, the narrative underscores a dual reality: the personal warmth and educational strengths associated with Dawn and the agency's training offerings sit alongside legitimate concerns about staffing stability, communication practices, and the overall reliability of ongoing care. The positive elements - Dawn's personable approach and the quality of the HHA and STNA training - suggest that the organization has meaningful strengths to build on. The criticisms - staffing gaps, the 30-day termination, and the preference for text-based communications - signal areas where families and clients must exercise heightened scrutiny or seek additional assurances before committing to long-term arrangements.

For potential clients weighing their options, the story implies a careful balance: you may encounter a provider who is approachable, supportive, and capable of delivering good training and personnel, but you may also face abrupt changes in service, questions about staffing availability, and communications that may not meet expectations in critical moments. If you value strong training programs and a warm, helpful owner, there is cause for optimism; if you require stable staffing and proactive, full-spectrum communication, you may want to investigate further or seek alternatives to ensure consistent care for a loved one.

This part of Cleveland offers easy access to several hospitals, cafes, restaurants, pharmacies, parks, physicians' offices, and places of worship, making it a convenient and well-equipped neighborhood for senior living. The proximity to St Vincent Charity Medical Center and the Cleveland Clinic facilities ensures high-quality healthcare services are readily available. There are also plenty of dining options nearby, ranging from casual eateries like Yours Truly Restaurant to brewpubs like Masthead Brewing Co. Additionally, parks such as Willard Park and Voinovich Bicentennial Park provide opportunities for recreation and outdoor enjoyment. Overall, this area boasts a mix of amenities that cater to the needs and preferences of seniors looking for a comfortable and convenient place to live.

Hospitals

• St Vincent Charity Medical Center (0.5 miles)
• Cleveland Clinic - Lutheran Hospital (2.3 miles)
• Cleveland Clinic - W.O. Walker Center (2.7 miles)
• Louis Stokes Cleveland VA Medical Center (2.8 miles)
• Trauma ICU (3.2 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (3.3 miles)

Cafes

• Starbucks (0.8 miles)
• Lekko Coffee (2.3 miles)
• Rising Star Coffee Roasters (2.4 miles)
• Starbucks (3.2 miles)
• Starbucks (3.2 miles)
• Ready Set Roasters (3.8 miles)
• Metropolitan Coffee (5.4 miles)

Transportation

• Greyhound Station (0.8 miles)
• Cleveland Burke Lakefront Airport (1.4 miles)

Restaurants

• Yours Truly Restaurant (0.9 miles)
• Masthead Brewing Co. (1 miles)
• Clevelander Bar & Grill (1 miles)
• Barrio (1.2 miles)
• Winking Lizard Tavern (1.2 miles)
• Harry Buffalo (1.2 miles)
• Flannery's Pub (1.2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2.5 miles)
• Rite Aid (3.6 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (4.2 miles)
• Marc's Stores (4.5 miles)

Parks

• Willard Park (1.4 miles)
• The Cleveland Mall (1.4 miles)
• Voinovich Bicentennial Park (1.7 miles)
• Wendy Moore Memorial Park (2.6 miles)
• Edgewater Park (3.2 miles)
• Coventry PEACE Park (4.6 miles)
• Primate Playground (4.8 miles)

Physicians

• Cleveland Clinic - Mellen Center (2.1 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (2.2 miles)
• Cleveland Clinic - Cole Eye Institute (2.6 miles)
• Cleveland Clinic - Taussig Cancer Center (2.6 miles)
• Cleveland Clinic Severance Medical Arts (6.2 miles)

Places of Worship

• St. Rocco's Church (3.2 miles)
• St Ignatius of Antioch Church (5.2 miles)