Pro-Visions Supported Living Care Home lll

Pros

• The staff at Harrison Pavilion is warm, compassionate, and treats residents like family.
• The facility is clean and welcoming, with comfortable rooms and bright common spaces that feel like home.
• The nurses and aides go above and beyond to keep residents safe and well cared for; they are patient and attentive.
• There is a wide variety of activities that keep residents engaged and joyful.
• Meals are nutritious, tasty, and thoughtfully prepared with attention to dietary needs.
• Communication with families is excellent; families feel informed and involved.
• The therapy department is amazing and helps residents regain independence and mobility.
• The Director of Nursing and DON are hands-on, respectful, and clearly passionate about their work.
• The facility is well maintained, recently updated, and very clean.
• The activity staff is kind, engaging, and contributes to residents' happiness.

Cons

• The staff were lazy, rude, and disrespectful, and didn't seem to care about residents.
• They were accused of being more interested in money than in the people they cared for.
• It was said the facility tried to keep residents there as long as possible.
• One reviewer claimed anyone who recommends the place is mentally in need of help or paid to endorse it.
• A reviewer described the experience as horrifying, with staff rude and residents feeling unsafe or drugged.
• The nurses were said to not do anything.
• The housekeeping/laundry attendant Charles Kelly was described as rude and disrespectful, accused of attacking women in public in his work uniform.
• There were questions about safety, with a commenter asking why an employee was beating and kidnapping women on camera.

Review

Harrison Pavilion is described by many reviewers as a place that feels like a home away from home. The overall tone from the majority of comments is that the environment is warm, welcoming, and carefully maintained. Visitors repeatedly note clean, bright, and comfortable spaces, with rooms that feel lived-in and inviting. Several reviewers emphasize that the staff members are kind, compassionate, and dedicated to treating residents with the same care they would want for their own family. In this sense, the facility often comes across as more than just a building - it's portrayed as a community where residents are well loved and looked after.

A strong strand in the reviews centers on the quality of care and the relationship between staff and residents. Multiple accounts highlight nurses and aides who are patient, attentive, and quick to respond to questions or concerns. The sense of safety and well-being is a common thread, with staff going above and beyond to ensure residents are safe and properly cared for. Families repeatedly mention clear, proactive communication; they feel informed and involved in care decisions, which provides a sense of peace of mind for those navigating the complexities of long-term care for a loved one.

Therapy and rehabilitation are frequently highlighted as standout aspects of Harrison Pavilion. For several families, the therapy department makes a transformative difference in a resident's independence and quality of life. Specific names pop up repeatedly - ROMAN, Brittany, Eric, and the speech therapist, among others - who are credited with helping residents regain function and mobility. One parent describes a mom who went from bed-bound to walking short distances and ultimately moving into an apartment with family support, thanks to ongoing therapy. The DON, Annalee, is also referenced positively for being hands-on and responsive, contributing to a sense that the facility prioritizes active rehabilitation and patient progress.

The facility's upkeep and environment are repeatedly praised as well. Reviewers mention a remodeled look, a clean facility, and well-maintained common areas. The activities program is regularly praised for keeping residents engaged, with a particular appreciation for the activity staff, including Charlene, who is noted as kind and effective at helping residents participate in meaningful activities. For families balancing caregiving with work or other responsibilities, the ability to see consistent activity and engagement can be a reassuring sign that residents have purpose and social contact throughout the day.

Despite the many positive narratives, the reviews are not one-note. A portion of the feedback paints a starkly different picture, with some reviewers recounting highly negative experiences. One person describes five terrible years, calling the staff lazy, rude, and uncaring, with poor food and a perception that the facility prioritizes money over residents. Another review states a horrifying experience, with claims of being kept drugged, feeling unsafe, and ultimately choosing to leave after just five days. Additional comments describe nurses who do not seem to provide adequate care, a hostile or indifferent atmosphere, and a specific housekeeping employee accused of being rude and inappropriate in interactions with residents. One particularly alarming post asks, "Why is your employee beating and kidnapping women on camera?" and alleges that this behavior occurred while the employee was in uniform, which adds a troubling dimension to the negative feedback.

Within the mixed experiences, several reviewers highlight positive, concrete examples of responsive staff and helpful administration that counterbalance negative anecdotes. There are mentions of staff members who assisted families with navigating Medicare and Medicaid, and with coordinating transitions or explanations about care plans. Some reviewers emphasize the value of the DON and therapy teams, not only in clinical care but also in the human touch - reassuring families that their loved ones are treated with respect and dignity. A recurring theme is that the facility can be a good fit for short- or long-term care, and that when the staff are aligned with residents' needs, Harrison Pavilion can feel like a supportive home with strong professional care.

Overall, the collection of impressions presents a facility with significant strengths and notable opportunities for improvement. On the positive side, many residents and families sing the praises of caring, compassionate staff; a home-like environment; robust therapy services; well-maintained facilities; and open lines of communication that help families stay connected and informed. On the more cautious side, there are stark warnings from some families about neglect, disrespect, safety concerns, and even criminal-type allegations involving staff behavior. The contrasts are sharp, underscoring that experiences at Harrison Pavilion can vary dramatically from one resident to another and from one time to another.

For families considering Harrison Pavilion, the reviews suggest a need for careful, individualized assessment. Those drawn to the facility should plan to meet with key personnel - particularly the director of nursing, the therapy team, and front-line caregivers - to gauge fit and to ask pointed questions about care plans, safety protocols, visitation policies, and how dietary needs are managed. It may also be wise to seek recent, specific references from families with experiences similar to one's own situation, and to tour the facility with attention to cleanliness, activity offerings, and how staff interact with residents. While many stories point to a positive, family-centered environment, the more troubling accounts indicate the importance of vigilance, ongoing oversight, and open dialogue to ensure the highest standard of care for a loved one.

This part of Cincinnati, Ohio offers a variety of amenities and services that cater to the needs of senior citizens. With several physicians' offices, eye care centers, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are numerous places of worship for spiritual fulfillment and cafes for social interaction. The area also boasts several parks for leisurely outdoor activities and relaxation. Transportation options are readily available, including bus stops and parking garages. Overall, this neighborhood provides a convenient and comfortable setting for senior living with a range of essential services and recreational opportunities nearby.

Physicians

• Eye Care Associates (1.6 miles)
• Seven Hills Women's Health Centers (3.3 miles)
• Western Family Physicians (3.9 miles)
• University Hospital Outpatient Building (4 miles)
• Hand Surgery Specialists (4.2 miles)
• Beers, Ann, Md - St Elizabeth Healthcare Regl (5.2 miles)
• St. E Diabetes Center (5.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Hart Pharmacy (1.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)

Restaurants

• McDonald's (1.7 miles)
• Incline Public House (2.4 miles)
• China Food (2.7 miles)
• Frisch's Big Boy (3.1 miles)
• Murphy's Pub (3.1 miles)
• Skyline Chili (3.1 miles)
• Samuel Adams Cincinnati Taproom (3.3 miles)

Hospitals

• Good Samaritan Hospital (3 miles)
• Mercy Health - West Hospital Campus (3.4 miles)
• Veterans Hospital (3.6 miles)
• The Christ Hospital (3.7 miles)
• University of Cincinnati Medical Center (3.9 miles)
• Cincinnati Children's Hospital Medical Center (4 miles)
• Cincinnati Children's (4.3 miles)

Places of Worship

• St Dominic Church (3.2 miles)
• White Oak Chapel (3.9 miles)
• Lifespring Christian Church (5.9 miles)

Cafes

• The 86 Coffee Bar & Concert Venue (3.5 miles)
• Coffee Emporium (3.9 miles)
• Deeper Roots Coffee (4 miles)
• York Street Cafe (5.5 miles)
• Starbucks (5.8 miles)

Parks

• Washington Dog Park (3.6 miles)
• Washington Park (3.7 miles)
• Ziegler Park (3.9 miles)
• John G & Phyllis W Smale Riverfront Park (4.5 miles)

Transportation

• Government Square (4.2 miles)
• Metro Bond Hill Garage (5.9 miles)

Theaters

• Cinemark (4.4 miles)