Pro-Visions Supported Living Care Home lll in Cincinnati, OH

Pros

• The staff are warm, compassionate, and treat residents like family.
• The building is clean and welcoming, with comfortable rooms and bright common spaces that feel like home.
• The nurses and aides go above and beyond to keep residents safe and well cared for.
• They are patient, attentive, and always willing to answer questions.
• There is a wide variety of activities that keep residents engaged and joyful.
• Meals are nutritious, tasty, and thoughtfully prepared with attention to dietary needs.
• Communication with families is excellent; families always feel informed and involved.
• The team provides peace of mind to families knowing their loved ones are well taken care of.
• The facility appears to have been recently updated, well maintained, and very clean.
• The employees have a servant’s heart, caring for each individual's needs.
• The therapy department is amazing and helps residents regain strength and mobility.
• The admissions team and DON are caring and supportive.

Cons

• The staff members are described as lazy, rude, and not caring about residents.
• The facility is said to be more concerned with money than with residents’ well-being.
• Staff are described as unprofessional and mistreating patients.
• A specific employee, Charles Kelly, is described as rude and disrespectful and accused of harming women in public.
• There are serious allegations of abuse, including beating and kidnapping by staff.
• The facility is characterized as filthy with lazy maintenance and unsafe conditions like ceilings falling in.
• Some reviews claim the facility uses fake reviews and is chronically understaffed.
• Reviewers allege horrible, neglectful care and safety concerns that jeopardize residents.

Review

This community is best suited for families seeking a warm, family‑style atmosphere with hands‑on care and a strong emphasis on rehabilitation and daily engagement. Reviewers consistently point to a homey environment, clean and updated interiors, bright common areas, and meals that are nutritious and tailored to dietary needs. The caregiving team is frequently described as patient, compassionate, and attentive, with nurses and aides working to keep residents safe while staying approachable for questions. For families prioritizing meaningful activity, the breadth of daily programs and the active social calendar stand out, as does the clear effort to keep families informed and involved in care planning.

There are clear reasons to consider alternatives, however. A sizable portion of feedback leans toward caution, with several reviewers alleging rude or disengaged staff, poor responsiveness, and even outright neglect in some instances. A few accounts describe safety and behavioral concerns, including claims of mistreatment and alarming incidents related to staff conduct. Understaffing and reliance on agency staff emerge as recurring themes in mixed reviews, which can translate into slower responses and uneven quality of care. Given these divergent experiences, families should scrutinize the current staffing stability and supervisory oversight before committing.

The most persuasive balance of pros versus cons rests on three pillars: staff approachability and safety focus, robust therapy services, and open family communication. When caregivers are consistently present and genuinely dedicated, the facility earns high marks for compassionate treatment, routine updates, and a sense of being “part of the family.” The therapy department is frequently singled out for its effectiveness, residents move from bedbound to more independent with targeted physical and occupational therapy, and the rehab team is praised for persistence and measurable gains. In such cases, the supportive culture can offset occasional gaps in staffing, delivering tangible benefits in mobility, mood, and daily functioning.

Therapy and rehabilitation emerge as the standout strength that can define a positive trajectory for residents needing substantial recovery or ongoing mobility support. Several reviews highlight the dedication of therapists and the measurable outcomes they achieve, with specific praise for staff members who drive progress and sustain momentum after formal therapy ends. Families recount residents returning home with renewed independence, and even those with longer stays speak to improved function and confidence. This progress often hinges on the quality and consistency of the rehab team, the DON’s hands‑on leadership, and a collaborative approach that includes family members in treatment planning.

Operationally, the campus presents as a clean, well‑maintained setting with ongoing improvements. Positive observations center on updated facilities, well‑kept rooms, and engaging common spaces that foster socialization. The administration and admissions team are repeatedly cited as helpful and responsive, with individuals like the admissions director and the director of nursing earning particular praise for guiding families through transitions and coordinating care. Yet the darker threads in the reviews, high turnover, some reports of slow responses, and credible concerns about safety, mean care quality can swing. Prospective residents should verify current staffing patterns, incident handling, and the facility’s most recent inspection history during a tour.

Ultimately, the decision hinges on the priority balance between warmth, engagement, and rehab potential versus the need for unwavering staffing reliability and transparent safety practices. For families who value a homey climate, proactive communication, and a strong rehab footprint, this community can be a compelling choice, provided current leadership maintains consistent staffing, rigorous oversight, and clear, timely responses to concerns. Those with heightened sensitivity to staffing volatility or past reports of mistreatment may prefer alternatives with longer track records of stable staffing and demonstrable safety metrics. The prudent path is a visit guided by candid questions: request a tour of therapy facilities, meet the DON and the admissions director, review staffing ratios by shift, and seek up‑to‑date references from recent residents and families.

This part of Cincinnati, Ohio offers a variety of amenities and services that cater to the needs of senior citizens. With several physicians' offices, eye care centers, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are numerous places of worship for spiritual fulfillment and cafes for social interaction. The area also boasts several parks for leisurely outdoor activities and relaxation. Transportation options are readily available, including bus stops and parking garages. Overall, this neighborhood provides a convenient and comfortable setting for senior living with a range of essential services and recreational opportunities nearby.

Physicians

• Eye Care Associates (1.6 miles)
• Seven Hills Women's Health Centers (3.3 miles)
• Western Family Physicians (3.9 miles)
• University Hospital Outpatient Building (4 miles)
• Hand Surgery Specialists (4.2 miles)
• Beers, Ann, Md - St Elizabeth Healthcare Regl (5.2 miles)
• St. E Diabetes Center (5.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Hart Pharmacy (1.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)

Restaurants

• McDonald's (1.7 miles)
• Incline Public House (2.4 miles)
• China Food (2.7 miles)
• Frisch's Big Boy (3.1 miles)
• Murphy's Pub (3.1 miles)
• Skyline Chili (3.1 miles)
• Samuel Adams Cincinnati Taproom (3.3 miles)

Hospitals

• Good Samaritan Hospital (3 miles)
• Mercy Health - West Hospital Campus (3.4 miles)
• Veterans Hospital (3.6 miles)
• The Christ Hospital (3.7 miles)
• University of Cincinnati Medical Center (3.9 miles)
• Cincinnati Children's Hospital Medical Center (4 miles)
• Cincinnati Children's (4.3 miles)

Places of Worship

• St Dominic Church (3.2 miles)
• White Oak Chapel (3.9 miles)
• Lifespring Christian Church (5.9 miles)

Cafes

• The 86 Coffee Bar & Concert Venue (3.5 miles)
• Coffee Emporium (3.9 miles)
• Deeper Roots Coffee (4 miles)
• York Street Cafe (5.5 miles)
• Starbucks (5.8 miles)

Parks

• Washington Dog Park (3.6 miles)
• Washington Park (3.7 miles)
• Ziegler Park (3.9 miles)
• John G & Phyllis W Smale Riverfront Park (4.5 miles)

Transportation

• Government Square (4.2 miles)
• Metro Bond Hill Garage (5.9 miles)

Theaters

• Cinemark (4.4 miles)