The Chateau At Mountain Crest Nursing & Rehab Center in Cincinnati, OH
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2586 Lafeuille Avenue, Cincinnati, OH 45211
For more information about senior living options: (844) 490-3973
The staff here are described as beyond helpful, caring, and kind to residents and their families. They keep things calm and peaceful for residents. The administration and management work together to provide outstanding care and support. The new management is turning the facility around and prioritizes residents and staff. The new Executive Director and leadership are impressive and have introduced positive changes. The nursing staff is friendly, approachable, and attentive to residents' needs. The facility is clean and the residents look happy and well taken care of. The staff are respectful and understand the needs of residents with dementia. The care team provides compassionate, high-quality care and support. The facility is making meaningful improvements under new leadership.
The facility is described as the worst nursing facility the reviewer has ever seen. The employees are very lazy and won't answer the telephone, often switching calls and transferring them endlessly. The windows have worn-out screens and the toilet is extremely dirty. The place is filthy and borderline neglectful of its residents. There is a lack of basic amenities; pills, TVs, pillows, and even clothing are often missing or stolen. Management is criticized as ineffective, with calls for new administration. The building is described as dirty, unsafe, and a biohazard with unclean rooms and floors. The staff are rude, unprofessional, and sometimes abusive toward residents. Residents experience neglect, missed meals or medications, and poor hygiene. Several reviews state the facility should be shut down or condemned by the state. Families report difficulty contacting staff, unanswered phones, and lack of updates on loved ones. Dentures can be lost, medications given incorrectly, and overall care described as deplorable.This community is best suited for families that prioritize close, hands-on interaction with frontline staff and are prepared to monitor a facility that is actively undergoing leadership changes. In practice, Mountain Crest can work for residents who benefit from attentive caregivers in the moment and who are willing to advocate for consistent improvements as new administration implements reforms. It is not ideal for those who demand pristine environments, flawless cleanliness, and fail-safe operations from day one. If reliability, predictability, and transparent communication are non-negotiable, alternatives should be on the short list.
Those considering alternatives should especially weigh the pattern of persistent quality gaps that appears in many reviews. Warnings about dirty rooms, missing personal items, delayed or incorrect medications, and unresponsiveness to family inquiries are not incidental - they recur across multiple families and years. For anyone whose loved one requires reliable daily care, timely medication administration, or a consistently clean, safe environment, a facility with more established reliability and steadier management should be explored. For memory care, the absence of a dedicated dementia unit in some accounts is another red flag for caregivers.
On the upside, several reviewers highlight meaningful, even commendable, staff engagement in the moment. When staff are praised, it is often tied to genuine care, calm handling of residents with dementia, and a readiness to meet needs in real time. The recent management turnover has been cited by some as producing notable positive changes - new leadership, clearer expectations, and a more resident-first focus. In the right unit, with proper supervision and training, these strengths can create a stabilizing core that helps offset broader operational concerns. The hospital-to-home bridge for some residents appears to improve caregiver-resident rapport and day-to-day safety.
Yet the negative experiences dominate the overall tone. The volume of one-star accounts - claims of neglect, frequent metaphorical or literal dirtiness, items going missing, and families feeling unheard - creates a high-risk impression. Several accounts describe disorganization at the administrative level, poor communication with families, and even safety lapses during transfers or emergencies. The contrast between a few positive stories and a chorus of serious red flags is telling: the facility can deliver commendable care in some rooms and units, but it can just as easily fall short in others, with families left to navigate inconsistent experiences.
Given the mixed track record, families should approach a potential stay with a sharp, verification-focused plan. Schedule multiple visits to see different units, not just the most favorable areas, and ask to speak with the administrator, the director of nursing, and the social worker about concrete metrics: staffing ratios by shift, med-pass accuracy, and response times to call bells. Inspect cleanliness personally, verify that laundry and supplies are consistently managed, and request up-to-date information on any ongoing investigations or licensing actions. Clarify the facility's memory care offerings, activity programming, and how they handle behavior concerns with dementia patients.
In the end, Mountain Crest represents a decision of risk versus potential. For families willing to advocate actively, demand accountability, and evaluate ongoing improvements against clear, measurable standards, the site can become a workable option - especially where dementia care needs are present and compassionate, engaged staff emerge as a stabilizing force. For others, particularly those with low tolerance for variability, opaque communication, or recurrent safety concerns, pursuing stronger established options will likely yield more predictable outcomes and peace of mind. The choice should hinge on the family's ability to monitor, question, and insist on consistent quality, day after day.
199 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Chateau At Mountain Crest Nursing & Rehab Center in Cincinnati, OH is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
At The Chateau, residents can enjoy the convenience of a beauty salon, cable or satellite TV, and access to community-operated transportation. A computer center is available for those who wish to stay connected, and the dining room provides restaurant-style dining experiences. The fully furnished accommodations include private bathrooms and kitchenettes for added comfort and convenience.
For recreation, residents can take advantage of the fitness room, gaming room, small library, and outdoor spaces such as gardens. Wi-Fi/high-speed internet is also available for connectivity needs. Housekeeping services ensure a clean and well-maintained living environment.
The care services provided at The Chateau are comprehensive and tailored to meet individual needs. With 24-hour call systems in place, residents can receive assistance at any time. Trained staff members are available around the clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications as prescribed.
The community places an emphasis on mental wellness through its mental wellness program. Special dietary restrictions such as diabetes diets are accommodated in meal preparation and service. Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments.
Residents at The Chateau can participate in a variety of activities that cater to their interests and preferences. Concierge services are available to assist with planning day trips or exploring nearby attractions. Fitness programs promote physical well-being while resident-run activities provide opportunities for social engagement within the community. Scheduled daily activities keep residents entertained and engaged.
Located in Cincinnati, OH, The Chateau benefits from its proximity to various amenities in the surrounding area. Cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all conveniently located nearby, providing easy access to services and amenities outside the community.
With its comprehensive amenities, care services, and convenient location, The Chateau At Mountain Crest Nursing & Rehab Center is an ideal assisted living community for seniors in Cincinnati, OH.
The Chateau At Mountain Crest Nursing & Rehab Center is located at 2586 Lafeuille Avenue, Cincinnati, OH 45211 in Hamilton County, Ohio
The Chateau At Mountain Crest Nursing & Rehab Center on seniors.fyi includes 12 photos including images showing bedroom, interior, decor, dining, healthcare, building, trees, outdoors, and more.
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