The Chateau At Mountain Crest Nursing & Rehab Center

Pros

• Some nurses at Mountain Crest Nursing and Rehabilitation are noted to be caring and willing to go the extra mile for patients.
• There have been instances where Rick provided good wound care, contributing positively to a resident's experience.
• Middle management is described as consistently polite when contacted, indicating a level of professionalism.
• A few residents mentioned the presence of caring nurses who they were able to communicate with effectively.
• The facility has seen changes in management, which may bring opportunities for improvement in the future.

Cons

• The staff at the facility displayed unprofessional behavior and treated patients with disrespect and disdain.
• Cleanliness standards in the facility varied significantly, leading to unsanitary conditions for residents.
• Valuable items frequently went missing from patients' rooms, indicating poor security and care.
• Residents often did not receive regular showers or hygiene assistance, leaving them in unsatisfactory conditions.
• Medication administration was inconsistent, with nurses frequently forgetting to call for medication refills.
• There was a lack of engagement and activities for residents, resulting in a depressing environment.
• Communication from management was lacking during critical situations, causing families unnecessary distress and confusion.
• Staff appeared under-motivated and left residents neglected while prioritizing personal distractions over patient care.
• Essential needs, such as proper nutrition and assistance during meals, were routinely overlooked by the staff.
• Overall, the facility could be deemed inadequate and potentially harmful to residents’ well-being and dignity.

Review

The accounts shared by multiple individuals highlight serious deficiencies in the care provided at Mountain Crest Nursing and Rehabilitation, painting a troubling picture of inadequate treatment and disrespect for residents. The overarching theme across these reviews is a pervasive concern for the safety, dignity, and well-being of elderly patients. Witnesses describe alarming instances of rough handling and degrading language directed at vulnerable individuals by both nursing staff and transportation aides. This raises significant questions about the ethical standards upheld by those entrusted with caregiving responsibilities, particularly in environments where some of society's most fragile members reside.

Patients themselves have voiced their frustrations about the lack of attention to medication management. One long-term resident expressed dismay that nurses frequently neglect to administer medications timely, creating an environment rife with uncertainty regarding health management. Although a handful of nurses are commended for their compassion and diligence, this is starkly contrasted against the overall perception that many staff members lack motivation or commitment to providing quality care. The inconsistency in staffing quality further compounds concerns; it has led residents to feel abandoned or neglected on numerous occasions.

Another striking concern pertains to cleanliness and general maintenance within the facility. Family members report floors that go uncleaned, infrequent changes of bed linens, and issues such as theft of personal belongings, suggesting systemic negligence in safeguarding residents’ property and ensuring basic hygiene standards are met. Such conditions foster an atmosphere not only harmful to physical health but also detrimental to mental well-being—leading observers to label the environment as “depressing.” The variety of activities available for residents has been criticized as exceedingly limited, leading many to experience isolation rather than engagement—a glaring oversight given the therapeutic benefits associated with socialization among seniors.

Communication breakdowns have also exacerbated frustrations experienced by families whose loved ones reside at Mountain Crest. One reviewer described how a sudden closure of another facility left them scrambling to locate their family member after being transferred without notification or updates from social services or management personnel. This lack of transparency can lead families into distressing situations while simultaneously undermining trust in caregiving facilities meant to provide security.

The culmination of these concerns creates an unsettling pattern wherein those responsible for caring for elderly patients appear increasingly disconnected from their duty to uphold dignity and respect within care settings. Several reviewers noted incidents where staff were dismissive or contemptuous towards residents—exampled by derogatory language used when referring to individuals who have already suffered greatly due to age-related challenges or illnesses. Such attitudes reflect poorly not only on individual staff members but also raise profound questions about the overall culture permeating through this nursing home facility.

Ultimately, it becomes clear that many believe Mountain Crest Nursing and Rehabilitation falls short not just in meeting basic care standards but also in respecting patient autonomy and rights as dignified human beings deserving compassion. The collective testimony given by patients and families serves as an urgent call for improvement across all levels—from heightened regulatory oversight aimed at ensuring safety within facilities to more rigorous training programs designed specifically around eldercare ethics among those who work directly with this population—and ultimately re-evaluating what it means to genuinely care for our elders in society today.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Hart Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.6 miles)

Physicians

• Eye Care Associates (1 miles)
• Seven Hills Women's Health Centers (3.4 miles)
• Western Family Physicians (4.1 miles)
• University Hospital Outpatient Building (4.6 miles)
• Hand Surgery Specialists (4.8 miles)
• Beers, Ann, Md - St Elizabeth Healthcare Regl (5.4 miles)
• Beacon Orthopaedics & Sports Medicine (5.6 miles)

Restaurants

• McDonald's (1 miles)
• Incline Public House (2.5 miles)
• Ron's Roost (3 miles)
• China Food (3.3 miles)
• Frisch's Big Boy (3.4 miles)
• Murphy's Pub (3.7 miles)
• White Castle (3.7 miles)

Places of Worship

• St Dominic Church (2.7 miles)
• White Oak Chapel (4.1 miles)

Hospitals

• Mercy Health - West Hospital Campus (3.5 miles)
• Good Samaritan Hospital (3.6 miles)
• The Christ Hospital (4.2 miles)
• Cincinnati Children's Green Township (4.3 miles)
• Veterans Hospital (4.3 miles)
• University of Cincinnati Medical Center (4.5 miles)
• Cincinnati Children's Hospital Medical Center (4.6 miles)

Parks

• Washington Dog Park (4.1 miles)
• Washington Park (4.1 miles)
• Ziegler Park (4.4 miles)
• John G & Phyllis W Smale Riverfront Park (4.8 miles)
• Fernbank Park (6.1 miles)

Cafes

• The 86 Coffee Bar & Concert Venue (4.1 miles)
• Deeper Roots Coffee (4.3 miles)
• Coffee Emporium (4.4 miles)
• Starbucks (5.5 miles)
• York Street Cafe (5.9 miles)

Theaters

• Cinemark (4.2 miles)

Transportation

• Government Square (4.6 miles)
• Delta Cargo (6 miles)