Assisting Hands® Home Care of Cincinnati and Northern Kentucky

Pros

• Assisting Hands is a wonderful home care provider with caregivers who are kind, responsive, and professional.
• The caregivers treat clients with kindness, dignity, and genuine love.
• Cassian provides skilled, professional care and creates a stimulating, positive environment throughout the day.
• Cassian engages clients at their level, using conversation, memory games, and humor while maintaining dignity.
• The care team is flexible, communicative, and adept at coordinating care.
• Dash is punctual, pleasant, and courteous, consistently meeting care requests.
• Yvette and Marquetta are caring and helpful, offering peace of mind to families.
• Jackie Carter is an outstanding caregiver who goes above and beyond.
• The organization offers reliable, compassionate care and even 24/7 coverage when needed.
• Case managers and schedulers are attentive, responsive, and supportive, keeping families informed.

Cons

• One reviewer doubts all the reviews and reports a bedbug infestation caused by a caregiver, calling the company unhelpful.
• They recount a caregiver who gained access with a key, lost it, ordered paid movies without permission, and left dirty dishes, leading to stress and thousands of dollars in pest control and furniture costs.
• The reviewer warns others to stay clear of the company, describing it as incompetent and stress-inducing.
• Another comment notes that service and care were variable, with some providers overwhelmed and others more capable, implying inconsistent quality.
• A critic states that not all reviews are real and that their experience was an isolated incident, casting doubt on the company's alleged reliability.

Review

Best suited for families who want their loved ones to stay at home with highly personalized, compassionate in?home care, this community shines when dementia care, post?acute recovery, or long?term supportive living is needed without moving to a facility. The care team emphasizes relationship-building, anticipates needs, and demonstrates strong engagement across activities, daily living tasks, and safety. Families seeking steady, attentive companionship alongside practical support - from bathing and dressing to medication reminders and light housekeeping - will find a durable fit here. The strongest signal is the depth of caregiver involvement and the capacity to tailor care plans around individual rhythms, preferences, and evolving health needs.

Explicitly, those who should consider alternatives are families prioritizing absolute one?to?one continuity with a single caregiver, or those wary of turnover risk and isolated mishaps. While many reviews describe long?standing teams and consistently responsive coordinators, the spectrum does exist: some families report turnover or variability in who arrives on any given day. A particularly troubling review highlights safety lapses tied to a pest issue and access control, signaling that, in rare cases, oversight gaps can creep in. In such circumstances, it makes sense to compare other agencies or to demand robust caregiver matching, strict backup coverage, and clear accountability up front.

The core strengths - compassion, reliability, and coordination - often offset the drawbacks. Caregivers are praised for empathy, dignity, and proactive problem solving, with many examples of staff who anticipate needs, facilitate meaningful activities, and partner with hospice or rehabilitation services. Care coordinators and care managers are repeatedly cited for their responsiveness, transparent communication, and hands?on involvement in scheduling and plan adjustments. Families frequently note that the team provides both practical support and emotional reassurance, enabling loved ones to remain at home with a sense of safety and continuity.

That said, the best outcomes require managing the potential downsides. Turnover and variability in daily staffing can disrupt routines, especially for clients who rely on a consistent caregiver to manage dementia symptoms or complex medical needs. The few negative experiences underscore the necessity of explicit caregiver matching, a documented care plan, and strong contingency arrangements - ideally with a designated care manager who can coordinate substitutions without sacrificing quality. The lessons from these reviews translate into practical guardrails: insist on a written schedule with backups, request detailed caregiver profiles, and establish regular progress updates to catch drift before it affects daily life.

In practice, the agency demonstrates notable strengths in dementia?friendly engagement and rehabilitation support. Caregivers like Cassian are described as playing meaningful activities that respect cognitive levels, while others excel at mobility assistance, nutrition, and exercises tailored to a client's history and preferences. The care team is also praised for creating a home?like atmosphere - organizing living spaces, assisting with routines, and maintaining open channels with family members and healthcare providers. When a client's needs evolve toward end?of?life care or intense at?home management, the team's ability to coordinate with hospital teams, memory care staff, and PT/OT services becomes a decisive advantage.

For families weighing this option, practical steps maximize value and minimize risk. Start with a clear care plan that names a primary caregiver, identifies a secondary backup, and sets expectations for communication cadence. Request a dedicated care manager who remains the single point of contact and who can translate hospital notes, hospice plans, and family goals into daily routines. Demand thorough caregiver onboarding, ongoing training, and performance reviews, plus a trial period that tests consistency and compatibility. Finally, compare pricing structures and read recent references to confirm that the promised level of personalization and reliability remains consistent as needs change. When approached with explicit expectations, this agency delivers a compelling, capable path for keeping loved ones safely at home with generous, attentive care.

This part of Cincinnati, Ohio offers a variety of amenities and services that would be beneficial for senior living. With several hospitals nearby such as TriHealth Bethesda North Hospital and Cincinnati Children's, seniors can have access to quality healthcare services. There are also a number of reputable physicians and pharmacies in the area for medical needs. Additionally, there are many parks like Swaim Park and Blue Ash Summit Park for outdoor recreation and relaxation. For dining options, there are restaurants like Carlo & Johnny and Firehouse Grill, as well as cafes such as Starbucks for socializing or enjoying a meal. Places of worship like St Gertrude Church and Epiphany United Methodist Church cater to spiritual needs. Overall, this neighborhood provides a mix of conveniences and opportunities for seniors to lead an active and fulfilling lifestyle.

Hospitals

• Trihealth Connect Training (0.5 miles)
• TriHealth Seniority - TriHealth Bethesda North Hospital (0.8 miles)
• Mercy Health - The Jewish Hospital (3.1 miles)
• Cincinnati Children's (4.4 miles)
• Micu 4 (6.4 miles)
• Midwest Process Innovation (6.9 miles)

Physicians

• Cardiology Center of Cincinnati (0.6 miles)
• Gastroenterology Specialists (0.8 miles)
• University Endoscopy Center (1.4 miles)
• Bartlett, Sarah Dr - Somi Javaid, Md and Associates (2.4 miles)
• Ohio Valley Orthopaedics and Sports Medicine (2.7 miles)
• Health First Physicians (3.1 miles)
• Family Eye Care (4.1 miles)

Restaurants

• Carlo & Johnny (0.8 miles)
• Firehouse Grill (1.4 miles)
• diBella's Old fashioned Submarines (1.9 miles)
• Skyline Chili (1.9 miles)
• McDonald's (2.2 miles)
• Silver Spring House Restaurant (2.3 miles)
• March First Brewing (2.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.5 miles)
• Walgreens (3.7 miles)
• Walgreens (4 miles)

Parks

• Swaim Park (1.2 miles)
• Blue Ash Summit Park (1.8 miles)
• Weller Park (2.3 miles)
• Sharon Woods Park (3.5 miles)
• Chamberlin Park (3.8 miles)
• Cottell Park (4.4 miles)
• Kroger Hills (6.5 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (4.1 miles)
• Silverton Cafe (4.4 miles)
• Gabby's Cafe (6.1 miles)
• Starbucks (6.8 miles)

Places of Worship

• St Gertrude Church (4.5 miles)
• Adath Israel Congregation (4.6 miles)
• Epiphany United Methodist Church (5.9 miles)
• Mason Christs Church At (6.4 miles)
• City of Madisonville (6.5 miles)
• St James of the Valley (6.6 miles)
• Saint Margaret of Corona Catholic Church (6.9 miles)

Theaters

• AMC West Chester 18 (6.3 miles)