Annie's Home

Pros

• Abbey Ann's is praised for its huge, well-organized selection and excellent prices.
• The staff are consistently described as friendly, helpful, and accommodating.
• The owner is seen as a caring, community-minded leader who takes good care of customers and employees.
• Shoppers describe visiting Abbey Ann's as a treasure-hunt experience with new finds regularly arriving.
• Abbey Ann's is regarded as the best used furniture store in Northeast Ohio.
• The store offers a broad range of items - from furniture to kitchenware and books - making it a reliable source for many needs.
• Delivery is described as fast, easy, and dependable.
• The consignments program is considered fair and efficient, with clear communication.
• The shopping experience is consistently positive, with great deals and a welcoming atmosphere.

Cons

• One reviewer claimed the store's pricing practices were questionable and said they would never do business there again.
• A reviewer alleged the store acquires items from deceased people's homes and resells them, suggesting the inventory includes items like those a grandmother would own.
• A reviewer criticized the staff for not knowing appliances and for poor customer service, stating they would not recommend the store.
• A reviewer described there being "lots of junk" in the store, implying low-quality or unwanted items.

Review

Abbey Ann's in Northeast Ohio has earned a reputation that goes well beyond being a simple thrift shop. For locals who prize history, reuse, and the thrill of a good find, it's a trusted resource and a friendly neighborhood fixture. Reviewers repeatedly describe it as a place where time-worn treasures mingle with practical bargains, where the aisles are kept clean and navigable, and where the people behind the counter feel like part of a welcoming family. The store is pictured not merely as a storefront but as a community hub: a place to learn about pieces from the past, to score useful household goods, and to connect with others who appreciate the same mission of reuse and generosity.

The atmosphere at Abbey Ann's is consistently praised for being well cleaned, organized, and easy to move through, even when the floorplan includes multiple sections and basement areas. Shoppers note that the store is large enough to offer a vast array of items - furniture, housewares, vintage books, glassware, knickknacks, wall hangings, games and puzzles, baskets, luggage, and more - yet it remains approachable. One reviewer calls it "a great store in North Hill, Akron," emphasizing how easy it is to browse and find both old favorites and newer arrivals. Another reader highlights that the space is "easy to get through," making it possible to spend hours exploring without feeling overwhelmed. The variety is indeed broad: from antique floor lamps to kitchenware and everyday needs, there's something new in stock in almost every visit.

A distinctive strength mentioned across many comments is the staff and leadership. The owner is repeatedly described as "a good man" who goes out of his way to care for customers and employees alike, fostering a sense of family within the shop. The local staff - glimpsed in stories about Paul, Glory, Brenda, and other team members - are celebrated for their kindness, knowledge, and willingness to help. Reviewers recount instances of extra courtesy, such as carrying a purchased lamp to a car or delivering furniture with care. There's pride in a team that feels invested in the business and in the community, including the long-running sense of familiarity for regular customers who come to be treated as friends. The store is also described as having a strong "North Hills family" vibe, with vendors and consignors appreciating fair, respectful treatment even when negotiations or logistics get complex.

For many shoppers, Abbey Ann's serves as a practical incubator for life changes and home renovations. Several reviews mention how the store enabled meaningful purchases at a fraction of other retail costs, sometimes helping people "rebuild their life" or furnish large parts of a home for next to nothing. The impact goes beyond money: the experience of finding items that feel like "new to you" can be emotionally rewarding, turning a routine thrift trip into a bright, hopeful outing. One reviewer, speaking to the store's influence on their living situation, describes buying enough quality furniture to transform their home and emphasizes the role Abbey Ann's has played in that process. It's a sentiment echoed by others who talk about leaving with "armful" deals or finding exactly what they needed, whether a replacement coffee carafe or a rare kitchen item.

The breadth of items at Abbey Ann's is a frequent source of fascination. Shoppers report entering with a specific need (like a lamp, a particular dish set, or a display case) and discovering a much larger universe of possibilities. There are mentions of furniture suitable for a full room redo, as well as more eclectic finds - antiques, glassware, books, DVDs, games, puzzles, and even baby gear. The store also draws praise for its well-curated, ever-changing inventory, with reviewers noting that there's "always something new in stock." The experience is often described as a treasure hunt, where you might uncover something you didn't know you needed but soon can't imagine living without. The general sentiment is that Abbey Ann's has a massive selection, friendly prices, and a welcoming vibe that invites repeat visits.

Not every note is unblemished, however. A subset of reviews offers a more tempered counterpoint. Some customers describe the pricing as inconsistent or question the knowledge of staff in certain departments, especially regarding appliances. There are candid criticisms about the consignment process: one reviewer recounts a tense exchange over what they felt were undervalued offers and suggests that the shop's catalog-based approach to consignments can be time-consuming and potentially frustrating. Another comment mentions that "a lot of what I would consider ?junk'" is present, reminding readers that the store's eclectic mix can include items that aren't stylish for every buyer. A cautionary thread runs through the negative feedback: while Abbey Ann's is beloved, some experiences with pricing, negotiation, or logistics may vary, underscoring that the best results often come from clear communication and patience, whether you're buying or consigning.

Delivery, logistics, and the practicalities of shopping also color the reviews. A few entries praise efficient service and fast delivery, with staff who adapt to clients' needs - such as rearranging delivery routes to accommodate multiple destinations on the same day. There are stories of careful handling, prompt responses, and a general sense that the shop strives to be helpful in practical terms, not just in spirit. Yet among the positive, there are reminders to be mindful of the store's layout - stairs in some basement areas can pose a minor hurdle - and to verify items in person when possible. These practical notes help balance the glowing testimonials and provide a realistic picture of what to expect on a trip to Abbey Ann's.

In the end, Abbey Ann's is portrayed as more than a thrift store - it is a long-standing community asset that blends vast variety, generous hospitality, and a philosophy of reuse with a strong personal touch. The store earns its reputation through numerous stories of finding perfect pieces for homes, the satisfaction of bargain-hunting, and the sense of belonging that comes from dealing with a team seen as a family by many regulars. People come for the furniture, stay for the experience, and return because the staff's kindness and the store's ever-changing inventory turn shopping into an unusually cheerful and hopeful activity. For bargain hunters, decorators, collectors, or anyone who relishes a good story attached to a well-loved object, Abbey Ann's represents the kind of place that makes a neighborhood feel warmer and more connected - one treasure, one conversation, and one delivery at a time.

This particular part of Akron, Ohio offers convenient access to essential services such as pharmacies, physicians, hospitals, restaurants, cafes, parks, theaters, and places of worship. With multiple CVS and Walgreens locations nearby, as well as various healthcare providers including pediatricians and oncologists within a few miles, residents can easily access medical care when needed. The presence of popular dining options like McDonald's and local favorites like Jilly's Music Room provide diverse culinary choices for residents. Additionally, the proximity to parks such as Summit Lake Park offers opportunities for outdoor recreation and relaxation. The cultural scene is enhanced by theaters like Cinemark Cuyahoga Falls And Xd and places of worship like Holy Family Catholic Parish Stow Ohio provide spiritual support for those seeking it. Overall, this area provides a well-rounded community with amenities that cater to the needs of senior residents.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1 miles)
• Marc's Stores (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Rite Aid (3.7 miles)

Physicians

• Omar S Zmeili, MD (1 miles)
• Spi Gyn Onc (1 miles)
• Pediatrics of Akron (2.3 miles)
• Akron General Hematology & Oncology (2.5 miles)
• Internal Medicine Center of Akron (2.7 miles)
• Health Care Center Physicians (3.9 miles)
• Akron Children's Hospital Pediatrics - Ellet (4.8 miles)

Hospitals

• Summa Akron City Hospital (1 miles)
• Akron Children's Hospital (2.4 miles)
• Summa Western Reserve Hospital (3.9 miles)

Restaurants

• McDonald's (1.8 miles)
• Jilly's Music Room (1.9 miles)
• Taqueria La Loma (2.1 miles)
• The Game Grill & Bar (2.1 miles)
• Thirsty Dog TapHouse (2.1 miles)
• Spaghetti Warehouse (2.4 miles)
• Swenson's Drive In Restaurants (2.5 miles)

Cafes

• Starbucks (2.7 miles)
• Molly Brown Cafe (3.8 miles)
• Nervous Dog Coffee Bar (4.7 miles)
• Starbucks (6.1 miles)
• Biggby Coffee (6.1 miles)
• Starbucks (6.5 miles)
• Nervous Dog Coffee Bar (7 miles)

Parks

• Summit Lake Park (3.5 miles)
• Galt Park (3.6 miles)
• Mountain Bike Area (6 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (5.1 miles)

Places of Worship

• Holy Family Catholic Parish Stow Ohio (5.7 miles)