330 Southwest Avenue, Tallmadge, OH 44278
For more information about senior living options: (844) 490-3973
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They took excellent care of him. They were always responsive if there were questions and they communicated about his care. Everyone from cleaning staff to administration was very friendly. He was greeted with smiles whenever staff entered the room. If he needed long-term or skilled nursing again, they would return to The Pinnacle. This is a wonderful place, very caring and friendly, with nurses constantly checking on patients. The therapists Megan, Cheryl, and Emily are amazing and help patients get stronger. The management staff truly cares about the residents and has a passion for healthcare.
The staff ignored an infected surgical incision, delaying care and worsening the infection. He was left in bed with only a diaper for hours, naked and cold. He waited for hours in a wheelchair in the hallway, unable to use the toilet or call for help. He was left on the toilet for 30 minutes without assistance. The phones were out for two days, preventing residents from calling for help. His port-a-potty was smeared with feces from a prior bowel movement and not cleaned. The facility smelled of urine and had overflowing trash cans. Staff took 25?30 minutes to respond to call lights while others sat at the nurses' station chatting. A reviewer called the neglect criminal and described the facility as the worst nursing facility they had experienced (a "hell hole").The collection of reviews describes a facility that elicits a wide and often conflicting range of experiences. On one end of the spectrum, several families recount compassionate caregivers, responsive therapists, and a place that could help their loved ones regain mobility and strength. On the other end, a number of accounts allege neglect, neglectful practices, and dangerous lapses in care that left family members distressed, frightened, or medically compromised. Taken together, the anecdotes depict a setting where care quality appears to vary dramatically from patient to patient, and from shift to shift.
A particularly troubling thread runs through multiple accounts: timely, attentive, and respectful care seemed inconsistent and sometimes severely lacking. One family described an initial discharge plan that promised strength-building and mobility returned at home, only to endure days with almost no human contact. Their relative was reportedly left to shiver naked in a diaper for hours, and when the family intervened, the facility eventually moved him to a more suitable bed and arranged another therapy session. Yet even after therapy, the patient sat in a hallway chair for hours, unable to use a toilet or call for help, and suffered several incontinence episodes. The same family later reported that the patient's slurred speech and confusion emerged after a long day in the chair, culminating in an emergency room visit. The intensity of their conclusion - that such neglect could be criminal - reflects a deep level of distress and fear about what the patient endured.
Carefully documented recurring concerns center on responsiveness and basic safety. Several reviews describe call lights going unanswered for what seems like extended periods, with staff seemingly preoccupied at the nurses' station. There are mentions of patients left undressed or inadequately clothed, a sensory impression of a facility that cares more about surface issues than about comfort and safety. Hygiene and sanitation issues appear in multiple narratives: a port-a-potty allegedly smeared with feces, a pervasive sense of odors such as urine, and overflowing trash - all contributing to negative first impressions for visitors and alarming conditions for residents. A visitor's account that the building smelled of urine and that staff smoked near the entrance despite no-smoking signs adds to a sense of maintenance and respect for policy that some reviewers felt was lacking.
Medical concerns also surface in the reviews, with at least one patient experiencing a postoperative infection that staff reportedly ignored for days. According to that account, the wound continued to worsen and required intravenous antibiotics, while a nurse allegedly became upset with the patient for wanting examination and left him waiting in a bathroom for over an hour. This narrative underscores fears about infection control, prompt assessment, and the willingness of staff to respond to obvious clinical signs - issues that have serious implications for patient outcomes and trust in a facility.
Despite these troubling reports, not all feedback is negative. A number of reviews speak to favorable experiences with therapy departments and individual staff members. Therapists named by families - Megan, Cheryl, and Emily - are praised for their collaborative approach and for helping patients regain strength. Nursing staff is sometimes described as compassionate and attentive; specific nurses (for example, Dena and Cynthia) receive repeated praise for their care. Visitors also report positive impressions of activity directors and other staff who foster a sense of warmth, engagement, and community within the facility. Some families express a willingness to return or to recommend the facility for similar needs in the future, suggesting that when care is individualized and well-coordinated, the experience can be markedly better.
Visitor and patient experiences extend to the social and environmental dimensions of care. There are outright endorsements of the facility by some families who found the staff to be courteous, friendly, and competent, noting that cleanliness and a helpful attitude from cleaners, aides, and administrators contributed to a positive stay. Conversely, other comments describe a troubling disconnect between management rhetoric and day-to-day operations, with reports of inconsistent communication, perceived gaps in staffing, and a sense that some rooms or common areas did not meet expectations for comfort or safety. The juxtaposition of these viewpoints emphasizes how perceptions of a facility can be highly variable and deeply personal, often shaped by the specific unit, shifts, or staff on duty during a given stay.
In sum, the reviews present a facility that provokes strong, divergent experiences. For some residents and families, the Pinnacle Rehabilitation environment offers capable therapists and caring staff, with meaningful opportunities to recover mobility and return home. For others, the same building is described as an environment of neglect, delayed responses to urgent needs, hygiene failures, and medical oversights that leave families alarmed and patients at risk. The breadth of these accounts signals that prospective patients and families should pursue due diligence: review current inspection reports and ratings, visit in person to observe staffing and sanitation standards, speak with several staff members across shifts, and request detailed care plans and communication protocols. Given the starkly different experiences reported, transparency in care practices and vigilant oversight appear crucial to ensuring safety, dignity, and quality of life for residents.
75 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pinnacle Rehabilitation And Nursing Center in Tallmadge, OH is an assisted living community that offers a range of amenities and care services to provide residents with a comfortable and fulfilling lifestyle.
The community features a beauty salon, allowing residents to get pampered and look their best. Cable or satellite TV is available in each resident's room for entertainment. Community operated transportation ensures that residents can easily get around the area. A computer center is provided for those who want to stay connected digitally.
Dining options are abundant at The Pinnacle, with a spacious dining room offering restaurant-style meals prepared by experienced chefs. Residents can also enjoy their meals in the outdoor space, surrounded by a beautiful garden. For those who prefer smaller gatherings, there is a kitchenette available.
Residents have access to numerous recreational activities within the community. A fitness room is provided for physical exercise, while a gaming room offers entertainment options. A small library allows residents to indulge in their love for reading. Scheduled daily activities are organized, along with planned day trips and resident-run activities.
Care services at The Pinnacle include 24-hour call system and supervision to ensure residents' safety and well-being at all times. Assistance with activities of daily living such as bathing and dressing is readily available. Staff members are trained in assisting with transfers, providing peace of mind to residents with mobility challenges.
Special dietary restrictions are accommodated by the facility, ensuring that each resident's specific needs are met when it comes to meal preparation and service. Medication management is provided, ensuring that residents take their medications accurately and on time. Additionally, mental wellness programs are offered to support emotional health.
Transportation arrangements can be made not only for non-medical purposes but also specifically for doctors' appointments, making it convenient for residents to attend medical visits without hassle. The nearby amenities add further convenience; there are three cafes nearby where residents can enjoy a cup of coffee or socialize with friends, 16 pharmacies for easy access to medications, and 11 physicians located in close proximity.
Overall, The Pinnacle Rehabilitation And Nursing Center offers a comprehensive range of amenities and care services to meet the needs of its residents. With a focus on providing a comfortable living environment and excellent care, this assisted living community aims to enhance the quality of life for all its residents.
The Pinnacle Rehabilitation And Nursing Center is located at 330 Southwest Avenue, Tallmadge, OH 44278 in Summit County, Ohio
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