330 Southwest Avenue, Tallmadge, OH 44278
For more information about senior living options: (866) 208-4318
Overall Review of The Pinnacle Rehabilitation And Nursing Center
Pros
They took excellent care of him.- The staff were always responsive and clearly communicated about his care.
- Across the staff, everyone was friendly and visitors were greeted with smiles.
- The Pinnacle would be chosen again for future care.
- It is a wonderful place with caring, friendly nurses who constantly check on patients.
- The therapists Megan, Cheryl, and Emily are amazing and help residents get stronger.
- The nurses are excellent; Dena and Cynthia are favorites.
- Nichole and August, the activities directors, are simply amazing.
Cons
The reviewer describes hours with no human contact, leaving an elderly patient shivering in a diaper for hours.- They labeled the neglect as criminal and warned others not to place a loved one there.
- They report 25 to 30 minutes to respond to call lights and prolonged delays in basic care.
- A patient was left in bed with no clothes on except a diaper.
- The food was described as horrible, with meals delayed late in the day.
- The facility’s phones were out for two days, preventing residents from calling for help.
- A port-a-pot was smeared with feces from an earlier bowel movement and not cleaned.
- An infection at a surgical site was ignored for days, requiring intravenous antibiotics.
- A nurse allegedly became angry with a patient for asking to be looked at.
- The place was called the worst nursing home the reviewer had ever visited, likened to a dirty horror movie or a “hell hole.”
- The facility supposedly smelled of urine, with overflowing trash cans and smoking by the entrance.
- The reviewer warned that this facility is not suitable for any loved ones.
Review
The Pinnacle Rehabilitation and Nursing Center in Tallmadge is best suited for families whose loved one needs structured rehabilitation and can benefit from an engaged therapy team, while also requiring active advocacy from relatives or trusted representatives. The strongest case for Pinnacle rests on the presence of skilled therapists and a generally caring nursing staff that residents and families report as warm and accessible. Those who expect steady progress with mobility goals and who can commit to regular on-site oversight will likely see meaningful benefits from the rehab program and daily interpersonal attention. This is not a hands-off facility; it rewards families who stay engaged and push for clear goals and timely responses.
That said, several clear caveats push families to consider alternatives. The most persistent red flags involve safety, responsiveness, and basic care consistency. Multiple reviews recount prolonged call-light delays, with staff appearing distracted or slow to respond, and in some cases neglectful or dismissive attitudes toward obvious needs. Infection management and wound care are cited as problematic when medical concerns arise, and there are reports of patients being left unattended, poorly attired, or uncomfortable for extended periods. Hygiene lapses, equipment cleanliness issues, and lapses in monitoring also appear in the feedback, creating serious questions about risk tolerance for vulnerable residents.
On the positive side, the facility earns praise for its therapy staff, particularly therapists who work hard to push strength-building and rehabilitation progress. Families repeatedly highlight the dedication and competence of therapists, and several reviewers commend nurses and aides who are patient, friendly, and responsive on good days. The environment can feel welcoming when staffing is steady, with some reviews noting clean rooms, engaged activity staff, and a responsive front-line team. When everything aligns, therapy momentum, accessible aides, and consistent communication, residents can progress and feel safe and supported.
However, the breadth and severity of the downsides cannot be dismissed. The most serious concerns, prolonged neglect, overdue medical attention, and unsafe basic-care practices, undercut any rehabilitation gains and expose residents to avoidable complications. Reports of aggressive delays in addressing infections or post-surgical wounds, combined with episodes of leaving patients unattended or insufficiently clothed, create a pattern that alarms families about ongoing safety. Couple that with inconsistent call-bell responsiveness, intermittent phone and communication outages, and odor and cleanliness issues, and the facility becomes unpredictable rather than dependable.
The pros and cons do not cancel each other out; they tilt decisively toward risk without a strong guarantee of reliable day-to-day safety. For families willing to invest in vigilant advocacy, visiting regularly, requesting detailed care plans, and demanding prompt responses, Pinnacle can still be a workable rehab choice where progress is seen and staff rapport is consistently good. But for anyone prioritizing scrupulous infection control, constant attentiveness, and consistently clean, well-maintained environments, the negatives weigh too heavily. In short, Pinnacle can deliver rehab gains in the right circumstances, yet it demands relentless oversight to prevent serious lapses.
For families weighing options, a cautious approach is essential. Visit during multiple shifts, speak directly with front-line staff and several residents, and request to review recent discharge summaries and incident logs. Inquire about staffing ratios, turnover, and supervisor availability at night and weekends. If the facility is chosen, insist on a formal care plan with measurable goals, scheduled progress reviews, and explicit escalation procedures for any medical concerns. Also compare with nearby facilities that have stronger safety records, more consistent call-light responsiveness, and clearer infection-control practices. The decision should rest on whether reliable, proactive care can be guaranteed through active advocacy, or whether a facility with a steadier track record of safety and responsiveness is a better fit for enduring comfort and peace of mind.
75 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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