Maxim Healthcare in Wilmington, NC

Pros

• Maxim has courteous and friendly staff who treat clients like family.
• Maxim's recruiters are timely, helpful, and go above and beyond to assist their clients.
• Maxim is professional yet warm, with care shown in matching the right nurse to each family.
• Maxim provides back-up and personalized support.
• Maxim is a great place to work that cares about its employees and treats them with respect and kindness.
• The Maxim office team is organized, thorough, and easy to communicate with.
• Maxim's caregivers are amazing, and the nurses like Carol Tutherow are top-notch assets to the organization.
• Maxim is client-centered and strives to meet the individual needs of each client.
• The Maxim team treats people as they would their own family.
• Maxim is praised for providing excellent and caring people who help clients live happier, more fulfilling lives.

Cons

• The reviewer states the business is disgusting and would not trust them to care for loved ones, noting dirty tampons and trash on the floor.
• Maxim has let customers down many times, including a nurse leaving with three months’ notice and ongoing staffing issues.
• One nurse Maxim sent was 21 minutes late for her first shift with no communication.
• The next nurse Maxim sent could only work two days every other week.
• The third nurse Maxim sent wanted 40+ hours a week, which could not be accommodated due to billing.
• The last nurse Maxim sent asked what syringe to use for medications and whether the child could walk after five hours in the home.
• There was confusion and frustration about emails regarding changes that were not clearly or timely communicated.

Review

This Wilmington, NC location is best suited for families seeking a genuinely caring in-home nursing partner that emphasizes personalized fit and a warm, family-like approach. It works well for families managing adult or IDD-related care near home who want attentive nurse matching, responsive office support, and a care team that treats clients and their loved ones with respect. When the priority is a compassionate, relationship-driven service with flexibility to adapt as needs evolve, Maxim can deliver. The model shines most when a family is prepared to actively collaborate with the office to tailor coverage and care plans, rather than expecting a perfectly fixed schedule with no gaps.

Those who may want to consider alternatives are families whose top criteria include unwavering reliability, 1:1 daily coverage, and ultra-tight scheduling discipline. If daily nurse availability without back-ups is non-negotiable, or if a spotless, consistently spotless home-care environment is non-negotiable, exploring other agencies with stronger centralized scheduling controls and stricter housekeeping standards could be prudent. Similarly, families that require meticulous, uniform med administration training across every nurse may prefer providers with a longer track record of standardized orientations and rigorous competency checks.

The strongest positives here center on the personal, client-centered ethos. Reviewers repeatedly describe courteous, friendly staff who feel like family and who go the extra mile to match a nurse to the family’s specific needs. The recruiters are noted for responsiveness and for coordinating plans that fit real-life family rhythms. Clients report a sense of peace from having capable caregivers in the home and from office personnel who keep families informed and engaged. This level of warmth and individualized attention often translates into smoother day-to-day care, better rapport with clients, and a more relaxed home environment.

Yet, the history is not without real caveats. Several reviews cite inconsistent nurse coverage, with instances of late arrivals, limited weekly hours, or gaps between caregivers that leave families scrambling for a plan B. Communication missteps also surface, delays in confirming schedules or changes in staff can unsettle families and complicate medication routines. There is at least one vivid note of a housekeeping lapse, reminding all that the home-care experience hinges on both clinical competency and a clean, orderly environment. Taken together, these cons establish a pattern that can erode confidence if not actively managed with contingencies and clear expectations.

From the staff side, Maxim projects a cohesive, supportive culture that many describe as a strong workplace. Nursing supervisors, scheduling staff, and recruiters are praised for organization, responsiveness, and ongoing credential training. This internal strength tends to seep into client care when assignments synchronize well with a family’s routines. The best-case scenario emerges when the office maintains transparent, proactive communication, provides dependable back-ups, and aligns the caregiver’s strengths with the client’s needs. Families benefiting from stable office support and a caregiver who truly feels like part of the family will find the experience markedly positive.

In the end, the decision hinges on whether a warm, adaptable, relationship-first approach outweighs the risk of occasional scheduling gaps. For families willing to partner with the office to craft a robust care plan, secure backup coverage, and insist on clear, proactive updates, Maxim can be a highly effective choice. Before committing, demand a formal care plan with primary and backup nurse assignments, establish a trial period, and set explicit expectations around scheduling, med administration, and cleanliness. Engage Alec Sampson or another dedicated recruiter as a first point of contact to align goals, confirm reliability metrics, and verify that the chosen care team can deliver consistent, compassionate support. If reliability and flawless execution are non-negotiables, evaluate additional options in the Wilmington area to benchmark guarantees against the personalized strengths Maxim offers.

This part of Wilmington, North Carolina offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With a range of dining options such as Indochine Restaurant and Goody Goody Omelet House nearby, residents can enjoy delicious meals without having to travel far. Transportation is easily accessible with the Wilmington International Airport and American Airlines located within close proximity. For medical care, there are several physicians' offices in the area including New Hanover Medical Group and Wilmington Eye, ensuring that residents have access to quality healthcare services. Additionally, pharmacies like Seashore Discount Drugs and CVS Pharmacy are available for medication needs. Parks like Hugh MacRae Park provide opportunities for outdoor recreation and relaxation. The Pointe 14 at Barclay theater is nearby for entertainment options, while Brunswick Novant Medical Center is available for any urgent medical needs. Places of worship such as Sacred Heart Catholic Church offer spiritual support for those seeking it. Overall, this area presents a well-rounded community for seniors seeking a peaceful and convenient lifestyle in Wilmington.

Restaurants

• Indochine Restaurant (0.1 miles)
• Goody Goody Omelet House (0.4 miles)
• Taco Bell (0.6 miles)
• Jax 5th Avenue Deli & Ale House (1.6 miles)
• Okami Japanese Steakhouse (1.7 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.7 miles)
• McDonald's (1.9 miles)

Cafes

• Port City Java (0.9 miles)
• Starbucks (1.9 miles)
• Bespoke Coffee & Dry Goods (2.4 miles)
• Cafe Koa (23 miles)

Transportation

• Wilmington International Airport (ILM) (1.8 miles)
• American Airlines (1.8 miles)

Physicians

• New Hanover Medical Group (2.3 miles)
• Wilmington Eye - Medical Center Drive (3.2 miles)
• Wilmington Endocrinology (3.3 miles)
• Tinsley, Ellis, A, Jr, MD (3.3 miles)
• Coastal Neurosurgical Associates (3.4 miles)
• New Hanover Medical Group (6.5 miles)
• Cape Fear Cancer Specialists (6.8 miles)

Parks

• Hugh MacRae Park (2.5 miles)
• Brunswick River Park (4.6 miles)
• Leland Westgate Park (6.6 miles)
• Annsdale Park (7.9 miles)

Pharmacies

• Seashore Discount Drugs (3.2 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Epic Pharmacies (5.1 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.6 miles)
• Walmart Pharmacy (6.5 miles)

Theaters

• The Pointe 14 at Barclay (4.2 miles)
• Surf Cinemas (21.8 miles)

Hospitals

• Brunswick Novant Medical Center (20.7 miles)

Places of Worship

• Sacred Heart Catholic Church (21.4 miles)
• Ocean View United Methodist Church (25 miles)