Maxim Healthcare

Pros

• Alec Sampson is praised for going above and beyond to assist clients.
• The Wilmington office is described as professional and warmly engaging, with careful nurse matching.
• Maxim Healthcare Services is recognized for courteous, friendly staff who treat clients like family.
• Maxim offers strong backup and personalized support.
• Maxim's recruiters are timely and very helpful.
• Maxim is a good place to work that cares about its employees.
• The office is cohesive, with staff who treat employees with respect and kindness.
• Maxim is described as an organization that truly cares at its core.
• Families with special needs find Maxim to be an excellent partner providing caring people.
• Nurses like Carol Tutherow are highlighted as top-notch and compassionate.
• The Maxim team treats people like family.
• Maxim is client-centered and strives to meet individual needs.
• The office provides great customer service and dedicated staff.

Cons

• A reviewer described Maxim's business as disgusting and said they wouldn't let Maxim care for their loved ones, citing dirty tampons and trash on the floor.
• A client stated Maxim has let them down many times, including a nurse leaving with three months' notice, no nurse on site, and repeatedly late or poorly scheduled caregivers.
• A commenter criticized miscommunication about a policy change, questioning why an email about the change was sent for a date that had not yet taken effect and why it wasn't communicated earlier.
• A reviewer reported a nurse asking what syringe to use for meds and whether the child could walk after five hours in the home.
• A client noted that one nurse could only work two days every other week, which did not meet the family's needs.

Review

Across the spectrum of feedback about Maxim Healthcare Services, the Wilmington office consistently stands out as a focal point for both praise and frustration. On one end, many clients and families describe a deeply reassuring experience: compassionate, personalized in-home care that feels like a real partnership. They recall the office as a place where trusted caregivers are matched to their loved ones with care, where staff are patient and genuinely attentive, and where the sense of "treating you like family" isn't just a slogan but an everyday reality. In these accounts, families emphasize how the care teams work to ease the stress of needing assistance at home, and how the process - from the first phone call to the ongoing caregiving - can be conducted with warmth, respect, and a professional poise that helps the most difficult moments feel more manageable. One reviewer even says, "From the moment I called ? I had a good feeling. Everyone was extremely caring from start to finish. It's uncomfortable to be in a situation where you need someone in your home to help you care for a family member, but they made it as comfortable as can be and cared that the nurse was a good match for our family." The sentiment is echoed by others who insist Maxim in Wilmington is worth recommending to anyone seeking in-home care for a loved one.

Linked closely to these positive experiences are remarks about the people who make it work on the ground. Alec Sampson, in particular, receives repeated praise for his dedication and responsiveness. Reviewers describe him as someone who "truly goes above and beyond to assist his clients in any way he can," and several note that Maxim's recruiters are consistently timely, helpful, and supportive. The sense that the recruitment and office teams are invested in the well-being of both clients and caregivers runs through many testimonials. Statements like "Responses or replies back from Maxim's healthcare recruiters are timely and very helpful. Awesome job!!" capture the appreciation for a process that feels efficient, reassuring, and respectful of families' needs.

Beyond individual staff heroics, the organization is described as having an ethos that prioritizes care, communication, and continuity. Several reviewers highlight the sense of back-up support and the importance of finding the right match between client and nurse, which helps minimize the anxiety that accompanies home health services. One parent sums up the prevailing mood: "Maxim truly was an answer to prayers," noting that their adult son with special needs benefits from caring people who can help him live a happy and fulfilling life. Others mention the office's organized, client-centered approach, with nurses who are professional yet warm, and with scheduling and credentials handled in a way that makes families feel secure about the ongoing care their loved ones receive.

Of course, no set of patient reviews would be complete without some harsher notes, and a subset of the comments offers a stark contrast to the otherwise glowing testimonials. One strongly worded critique describes disgust with a specific incident - "This business is disgusting! There is NO way I'd let them care for my loved ones. They left dirty tampons in the floor, trash in the floor. OMG! I'd hate to see their home!" This is an outlier in tone and content relative to many other comments, but it underscores that cleanliness and respect for the home environment are essential expectations for families in need of in-home care. Other reviewers recount more procedural frustrations: instances where a nurse left the agency, leaving the family without a caregiver for months, late arrivals with little or no communication, or a mismatch between available hours and the family's needs due to billing constraints. One account details a nurse who wanted to work 40+ hours per week, which conflicted with the family's requirements and billing realities, while another notes a nurse needing guidance on how to administer medications. These viewpoints highlight that, even within a system that many praise, reliability and clear communication remain critical challenges that some families have faced.

The feedback from employees themselves offers a complementary perspective, painting Maxim as a workplace with its own strengths and areas for ongoing improvement. Several former and current staff members describe Maxim as a "great place to work" where colleagues are supportive and where the office culture emphasizes respect, teamwork, and professional development. They talk about a cohesive office environment, managers and supervisors who support training and credential upkeep, and a sense that the company values its staff's well-being as much as its clients'. Statements like "The office personnel treat you with respect and kindness," and "They care about their employees" reflect a belief that Maxim's internal environment helps caregivers do their best work. There are also nods to flexible scheduling, the opportunity to grow across roles (from nursing to administrative support), and the satisfaction of helping people with special needs - a mission alignment that many say keeps them engaged and committed.

In sum, the collection of experiences about Maxim Healthcare Services in Wilmington presents a nuanced portrait. The organization earns high marks for compassionate, personalized care and for staff who go the extra mile to support families, with recruiters and office teams frequently singled out for their responsiveness and professionalism. The strongest endorsements come from those who feel their loved ones are safer, happier, and better cared for because of the people Maxim places in their homes. At the same time, there are legitimate concerns about consistency - whether in housekeeping, caregiver continuity, punctuality, or clear communication during scheduling - and these critiques remind us that the home-care landscape remains complex, with outcomes often hinging on the punctuality, reliability, and attentiveness of the particular team assigned to a family. Still, the overarching message from Wilmington is that Maxim remains a trusted option for many families, valued for its devotion to patient-centered care, its supportive network of staff and recruiters, and its ongoing emphasis on treating both clients and their families with dignity, respect, and warmth.

This part of Wilmington, North Carolina offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With a range of dining options such as Indochine Restaurant and Goody Goody Omelet House nearby, residents can enjoy delicious meals without having to travel far. Transportation is easily accessible with the Wilmington International Airport and American Airlines located within close proximity. For medical care, there are several physicians' offices in the area including New Hanover Medical Group and Wilmington Eye, ensuring that residents have access to quality healthcare services. Additionally, pharmacies like Seashore Discount Drugs and CVS Pharmacy are available for medication needs. Parks like Hugh MacRae Park provide opportunities for outdoor recreation and relaxation. The Pointe 14 at Barclay theater is nearby for entertainment options, while Brunswick Novant Medical Center is available for any urgent medical needs. Places of worship such as Sacred Heart Catholic Church offer spiritual support for those seeking it. Overall, this area presents a well-rounded community for seniors seeking a peaceful and convenient lifestyle in Wilmington.

Restaurants

• Indochine Restaurant (0.1 miles)
• Goody Goody Omelet House (0.4 miles)
• Taco Bell (0.6 miles)
• Jax 5th Avenue Deli & Ale House (1.6 miles)
• Okami Japanese Steakhouse (1.7 miles)
• Walk-On's Sports Bistreaux - Wilmington Restaurant (1.7 miles)
• McDonald's (1.9 miles)

Cafes

• Port City Java (0.9 miles)
• Starbucks (1.9 miles)
• Bespoke Coffee & Dry Goods (2.4 miles)
• Cafe Koa (23 miles)

Transportation

• Wilmington International Airport (ILM) (1.8 miles)
• American Airlines (1.8 miles)

Physicians

• New Hanover Medical Group (2.3 miles)
• Wilmington Eye - Medical Center Drive (3.2 miles)
• Wilmington Endocrinology (3.3 miles)
• Tinsley, Ellis, A, Jr, MD (3.3 miles)
• Coastal Neurosurgical Associates (3.4 miles)
• New Hanover Medical Group (6.5 miles)
• Cape Fear Cancer Specialists (6.8 miles)

Parks

• Hugh MacRae Park (2.5 miles)
• Brunswick River Park (4.6 miles)
• Leland Westgate Park (6.6 miles)
• Annsdale Park (7.9 miles)

Pharmacies

• Seashore Discount Drugs (3.2 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Epic Pharmacies (5.1 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.6 miles)
• Walmart Pharmacy (6.5 miles)

Theaters

• The Pointe 14 at Barclay (4.2 miles)
• Surf Cinemas (21.8 miles)

Hospitals

• Brunswick Novant Medical Center (20.7 miles)

Places of Worship

• Sacred Heart Catholic Church (21.4 miles)
• Ocean View United Methodist Church (25 miles)