Tender Hearted Home Care in Salisbury, NC
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130 N Arlington St, Suite H, Salisbury, NC 28144
For more information about senior living options: (844) 490-3973
Tender Hearted Home Care has compassionate, well-trained caregivers who take good care of clients. They encourage caregivers to pursue CNA certification and support their professional development. The company is locally owned and helps relieve families of burdens. The staff are described as wonderful, caring, and supportive of clients and their families. Caregivers are punctual, competent, and pleasant, often going the extra mile. Management is reliable, with timely scheduling and good communication. They build lasting relationships, with caregivers becoming like a second family to clients. Tender Hearted Home Care is considered a Godsend by families and is consistently terrific in both attendants and office staff. They sincerely care about clients and families, keeping them informed and involved. The organization is viewed as an exceptional employer that truly cares about both employees and clients.
One reviewer described TenderHearted Home Care as the worst home care company and accused the staff of racism. A reviewer stated they were not paid for the hours they worked, despite being told a paper check would be issued upon turning in a uniform and getting reimbursed. Another reviewer noted they could only work a partial day because their son was on life support, and they still did not receive payment.Tender Hearted Home Care in Salisbury, NC is best suited for families that want a dependable, relationship-driven in-home care partner. It shines for seniors who need help with daily living tasks, mobility, reminders, and companionship while prioritizing continuity of caregivers and a home-like service approach. The agency's locally owned structure and long-tenured staff create a strong sense of accountability and familiarity that many families prize when entrusting daily care to others. Those who value clear communication, flexible scheduling, and a person-centered plan will find this option compelling. For families seeking round-the-clock clinical monitoring or a campus-style facility, alternatives such as a licensed home health agency with broader medical oversight or an assisted living community may be more appropriate.
On the strength side, the caregiving team stands out for reliability and warmth. Caregivers are repeatedly described as punctual, patient, and genuinely caring, with the practical ability to assist with showers, dressing, toileting, and mobility, including the use of a Hoyer lift. They learn the person's routines and quirks, which builds deep trust and reduces resistance to care. Office responsiveness is another hallmark; when issues arise, updates come quickly and substitutes are arranged to preserve continuity. There is also a notable ability to coordinate around a private caregiver and to adjust schedules as needs evolve, a critical feature for families juggling complex health demands. A few reviews even note travel times - caregivers may travel 40-45 minutes to clients - which can stretch scheduling, but the office typically flags delays and strives to mitigate impact.
Caregiver relationships often extend beyond routine tasks into meaningful companionship. Numerous accounts emphasize dementia-capable staff who can redirect, soothe, and engage clients with activities aligned to interests - rides, baking, gardening - and the sense that caregivers become part of the family network. Long-tenured caregivers who stay with the client for years bring invaluable continuity, enabling a nuanced understanding of preferences, triggers, and subtle changes in condition. This depth of connection translates into lower stress for families and a steadier home life for the loved one, where care feels less episodic and more integrative. The cultural fabric created by these relationships is repeatedly cited as the core reason families trust Tender Hearted with daily life.
Still, risks exist and should be weighed candidly. A notable negative report raised concerns about racist staff, a reminder that no agency is immune to deeper cultural issues and that due diligence remains essential. Payroll and compensation experiences also surface in reviews, including a claim of a delayed paycheck during a difficult personal emergency, and questions about how pay is handled after shifts - elements that can erode trust if not clarified upfront. These instances appear isolated in the overall mix, but they underline the necessity of explicit written policies, predictable payroll practices, and a clear plan for backup coverage. Prospective clients should press for concrete policies on back-up caregivers, emergency contingencies, and compensation procedures before committing.
Despite these caveats, the positives tend to outweigh the drawbacks for families who value a home-based, long-term care model anchored in genuine care and accessibility. The combination of high caregiver retention, proactive scheduling, and transparent communication provides a buffer against occasional hiccups. Local ownership often translates into faster problem-solving, tighter alignment with family needs, and a genuine sense of accountability that larger outfits may not deliver. For families prepared to conduct thoughtful interviews, verify references, and set clear expectations around scheduling and payroll, Tender Hearted offers a level of warmth, competence, and continuity that is hard to match in a purely facility-based or impersonal agency framework.
In the end, Tender Hearted Home Care represents a strong option for households seeking authentic, person-centered in-home support rather than a clinical setting. It is especially well-suited for seniors who benefit from consistent caregivers, meaningful companionship, and flexible scheduling that respects family routines. It is less suited for those requiring 24/7 nursing oversight, highly standardized clinical care, or a campus environment. Before deciding, families should arrange an in-person visit, meet the assigned caregivers, and request references. Clarify service area, backup coverage, and payroll policies to avoid surprises, and insist on a clear care plan that addresses dementia-specific needs if relevant. With careful vetting and a candid conversation about expectations, Tender Hearted's devotion to compassionate, personalized care can meaningfully sustain independence, comfort, and dignity at home.
Tender Hearted Home Care in Salisbury, NC is an assisted living community that offers a comfortable and caring environment for seniors in need of assistance with daily activities. Located in a convenient location, our community is surrounded by numerous amenities to ensure the well-being and convenience of our residents.
For those who enjoy dining out or socializing over a cup of coffee, there are several cafes and restaurants nearby offering a variety of cuisines and atmospheres. Whether it's a quick bite or a leisurely meal with friends and family, residents have plenty of options to choose from.
We understand the importance of access to essential medications, which is why we are located close to four pharmacies. This ensures that our residents can easily obtain their prescriptions and any over-the-counter medications they may need.
The health and well-being of our residents is also a top priority, which is why we have six physicians located conveniently nearby. Whether it's for routine check-ups or specialized care, our residents have easy access to quality healthcare services.
Transportation is also readily available for our residents' convenience. With one transportation option nearby, residents can easily reach various destinations such as medical appointments, shopping centers, or recreational outings without worrying about the hassle of driving or finding parking.
At Tender Hearted Home Care in Salisbury, NC, we strive to provide a compassionate and supportive environment where seniors can receive the care they need while enjoying the comforts of home.
This part of Salisbury, North Carolina offers a convenient and bustling area with a variety of amenities within close proximity. With several popular restaurant options such as Chick-Fil-A, McDonald's, and Bojangles' Famous Chicken 'n Biscuits nearby, there is no shortage of dining choices. In terms of healthcare services, Trinity Medical Care and Daymark Recovery Services are within easy reach for any medical needs. Additionally, there are several pharmacies like Price Pharmacy and CVS Pharmacy in the vicinity for medication needs. For leisure activities, Starbucks and cafes like Urban Grind Roasters provide opportunities for socializing or enjoying a cup of coffee. Parks such as J.W. Mc Gee, Jr Park and Dorton Park offer green spaces for relaxation and outdoor activities. Places of worship like First Presbyterian Church and Liberty Baptist Church cater to spiritual needs within the community. Overall, this area provides a well-rounded living environment with access to essential services and recreational facilities for senior residents to enjoy their retirement years in comfort.
Tender Hearted Home Care is located at 130 N Arlington St, Suite H, Salisbury, NC 28144 in Rowan County, North Carolina
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