361 Leonard Road, Louisburg, NC 27549
For more information about senior living options: (844) 490-3973
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What emerges from these accounts is a facility that can deliver strong, positive moments in the midst of serious concerns. On one hand, several reviewers describe a setting that is clean and well-kept, with dedicated professionals who make a meaningful difference in people's daily lives. On the other hand, there are repeated allegations of neglect, poor communication, and staffing shortages that left families anxious and patients sometimes unsteady or unattended. The range of experiences points to a facility that has both promising strengths and troubling gaps, depending on who is involved and when.
One theme that repeatedly surfaces is the quality and warmth of certain individual staff members. A patient who was there for physical rehab spoke highly of the overall experience, noting a "great staff" and a particularly helpful interaction with Stacy at the nurses' desk. Stacy was praised for patience and compassion, especially in a situation where four sisters needed to communicate with a patient who could not answer the phone. In another vein, the facility earned praise for its physical therapy program and for the housekeeping team, with several remarks highlighting how the therapy staff worked effectively with residents and how the housekeeping staff kept the environment clean and orderly. These positive notes emphasize that when staff members are attentive and capable, residents can have meaningful, productive days and feel well cared for during their rehabilitation journey.
Yet those strengths are contrasted sharply by a chorus of more troubling reports. One reviewer labeled the place "horrible," suggesting a culture that prioritizes money over patient care. The description is stark: promises made were not followed through, and a sense that staff would not notice or respond promptly if a loved one were in danger. The fear conveyed in this account is palpable - the claim that a family member "could be laying dead on the floor and they wouldn't ever know" until the police intervened to bring the person back. This is not a single, isolated note of concern; it echoes a broader worry about safety and reliability in monitoring patients, especially in urgent or ambiguous moments.
Another account centers on a loved one who was in the facility for several months before passing away. The reviewer stresses that the staff was "inconsiderate" and that basic assistance, like helping to get to the dining room, was not consistently available despite requests. The reviewer also describes a pattern of upheaval in the patient's room - pictures torn from walls and boxes filled with belongings after room changes - and emphasizes the emotional toll of repeatedly hearing from a crying family member that support was lacking. The reviewer conveys ongoing disappointment in communication, frustration with what they perceived as rude behavior from med techs, and the challenge of being far away and trying to advocate from a distance, limited to weekend visits.
The narrative then deepens into specifics of what happened around the time of the mother's condition deteriorating. The reviewer recounts calling the hospice nurse, who then intervened and helped coordinate a wake-up call that should have occurred through the facility's wake med service. The implication is that, despite outside involvement, the patient's condition - marked by high CO2 and ammonia levels - was not being monitored or responded to with the urgency it required. The sequence of events leaves the impression that critical signs were missed or not acted upon promptly, contributing to a more dire outcome than might have been necessary with different attention.
In the mix of experiences, there is also a candid discussion about staffing and compensation. The facility is described as having times when shifts are understaffed, with reports of inconsistent communication from the RCC. The pay landscape is notably troubling to some staff and observers: mentions of long-term employees earning only around $9 per hour, despite tenure of nine years or more, point to a potential driver of high turnover and morale challenges. Yet even within this critique, there is admiration for the more dedicated CNAs and a sense that they deserve fair compensation for the important work they do. The call for better pay, clearer communication, and more appreciation for staff reflects a broader concern about sustainability and quality of care when staffing levels and compensation are not aligned with the demands of the work.
Taken together, the collected impressions sketch a facility that can be a place of genuine rehabilitation and clean, pleasant environments when the right people are in place. However, the same facility is also described as a setting where gaps in staffing, communication, and accountability can severely impact the patient experience and family peace of mind. The contrasting narratives underscore the importance of consistent, well-supported staffing, reliable oversight, and a culture that genuinely centers patient welfare. For prospective families or residents, these accounts suggest that outcomes may hinge significantly on which shifts are covered, which staff members are present, and how responsive the leadership and care teams are to both patients' needs and family concerns.
Autumn Wind Assisted Living of Louisburg is a welcoming and vibrant community located in the heart of Louisburg, NC. We offer a wide range of amenities and care services to ensure our residents' comfort, well-being, and enjoyment.
Our community boasts a beauty salon where residents can pamper themselves and stay looking their best. They can also enjoy their favorite shows or movies with our cable or satellite TV service. For those who need transportation assistance, we provide community-operated transportation as well as arrangements for non-medical transportation to doctors' appointments.
At Autumn Wind, we understand the importance of staying connected in today's digital world. That's why we have a computer center equipped with Wi-Fi/high-speed internet access for residents to browse the web or keep in touch with loved ones.
Meals are an important part of our residents' day, which is why we offer restaurant-style dining in a beautiful dining room setting. Our dedicated kitchen staff prepares delicious meals that cater to special dietary restrictions such as diabetes diets. Residents can also enjoy the convenience of having kitchenettes in their fully furnished apartments if they prefer to prepare their own meals.
We take pride in providing various opportunities for recreation and socialization within our community. Our fitness room offers exercise programs for those looking to stay active and maintain good physical health. The gaming room provides entertainment options for individuals who enjoy friendly competition, while the small library allows residents to relax with a good book.
Autumn Wind understands the importance of mental wellness, which is why we offer a mental wellness program designed to support and nurture our residents' emotional well-being.
Our care services are tailored to meet individual needs and provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly and on time. Our 24-hour call system ensures that help is always just a button away, providing peace of mind for both residents and their families.
To keep our residents engaged and entertained, we offer concierge services to cater to their needs and arrange for planned day trips to exciting destinations. Residents are also encouraged to participate in resident-run activities and scheduled daily activities.
Autumn Wind Assisted Living of Louisburg is dedicated to providing a warm and supportive environment where residents can thrive. Come experience the difference at Autumn Wind, where your loved one's comfort, health, and happiness are our top priorities.
Autumn Wind Assisted Living Of Louisburg is located at 361 Leonard Road, Louisburg, NC 27549 in Franklin County, North Carolina
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