Home Helpers - Kernersville, NC

Pros

• Senior Helpers is organized and has systems to check on staff and seniors.
• Their staff is flexible and works with clients' schedules.
• Their aides provide thorough and compassionate care for loved ones.
• The office staff are friendly, knowledgeable, and responsive.
• Senior Helpers offers rewarding opportunities to make a difference in people's lives for both clients and employees.
• They help families navigate VA, Medicare, Medicaid, and insurance options.
• The agency reliably covers shifts and communicates updates promptly, giving families peace of mind.
• Clients report high professionalism, dependability, and personal attention.
• The company is highly recommended by clients and employees for care and employment.
• Caregivers are described as conscientious, caring, and like family.

Cons

• The office staff are horrible; they are rude and liars.
• Some clients may have to find another company due to the office staff.

Review

Senior Helpers consistently comes across as an exceptionally organized and caring home-care partner. Across numerous experiences, families describe a company with a solid system for supporting both the staff who provide care and the seniors who receive it. The overarching message is one of reassurance: shifts are reliably covered, updates are shared promptly, and there's a clear emphasis on keeping loved ones safe and connected. This level of organization translates into real freedom for families, who often report less worry and more confidence as their loved ones receive care.

The people who staff Senior Helpers are a centerpiece of these testimonials. Clients repeatedly note the flexibility of the aides and the thorough, attentive care they deliver. The caregivers are described as friendly and easy to work with, frequently going the extra mile to honor a family's schedule and preferences. In one heartfelt example, a caregiver named Kristi was praised for caring for a dad as if she were caring for her own parent, reflecting the depth of trust families place in the people who come into their homes. Another client highlighted Morgan Sievert as a standout daily presence, describing her as a great person to be with day in and day out, which speaks to the consistency and warmth that families rely on.

Beyond the individual caregivers, families applaud the office teams for their knowledge, responsiveness, and problem-solving. The staff's grasp of benefits such as VA programs, Medicare, and Medicaid is repeatedly mentioned as a significant help, especially for families navigating intricate entitlements or post-surgery needs. In one vivid account, Candace and Christine from the Kernersville, NC office acted quickly to meet an urgent need, meeting with a grandmother and rearranging sitters' schedules to ensure the perfect match. They listened closely to what mattered to the client and then worked to make it happen, underscoring the company's commitment to personalized, efficient service.

Another recurring thread is the way Senior Helpers supports families across transitions and emergencies. Clients report that the agency's attention to quality care translates into practical peace of mind - if someone is unexpectedly unavailable, there are reliable riders in the wings to ensure continuity of care. The Las Vegas area team is singled out for its professionalism and dependability, described as a tremendous force that makes being a primary caregiver much easier. The sentiment is that Senior Helpers doesn't just provide caregivers; they provide a dependable framework that empowers families to maintain everyday life and dignity for their loved ones.

There is a strong emphasis on the value Senior Helpers places on both clients and staff. Several testimonials highlight the organization as a great place to work, with praise for supervisors who are supportive and for a company culture that respects caregivers as professionals. One reviewer explicitly credits Candace for consistently delivering the best care for both employees and clients, illustrating a leadership approach that elevates the entire care team. The positive energy extends to the broader mission - why this company exists: to help seniors live well and to equip families with the resources and confidence they need.

Not every review is without caveat. One account notes a severe split between the in-home care workers and the office staff, describing the latter as rude and dishonest and suggesting that they might seek another provider. While this is a stark contrast to the overwhelmingly positive experiences described elsewhere, it serves as an important reminder that, as with any service, experiences can vary and that the quality of care is shaped by the specific team involved in a given location and situation. The rest of the feedback, however, paints Senior Helpers as a company that truly puts clients first, with many stories of compassion, quick response, and a willingness to go above and beyond.

Overall, the collection of reviews presents Senior Helpers as a trusted, people-centered organization. Clients describe a deeply professional operation that respects seniors, supports families, and backs caregivers with robust backing from the office. The service is portrayed as not only reliable and high-quality but also genuinely compassionate - evident in the way staff listen, adapt, and treat each client with consideration and dignity. From veterans' benefits knowledge to fast, thoughtful arranging of new caregivers, the takeaway is clear: Senior Helpers is seen as a beacon of dependable, heartfelt home care that families can count on when they need it most.

Restaurants

• McDonald's (3.4 miles)
• Cracker Barrel Old Country Store (3.7 miles)
• McAlister's Deli (8.8 miles)
• Chick-Fil-A (8.9 miles)
• Porterhouse Burger Company (9 miles)
• Chicken Salad Chick (9.2 miles)
• Salsarita's Fresh Mexican Grill (9.2 miles)

Pharmacies

• Express Scripts Holding Co. (5.6 miles)
• Walgreens (6.4 miles)
• Walgreens (9 miles)
• CVS Pharmacy (10.1 miles)
• Walmart Pharmacy (10.9 miles)
• Walmart Pharmacy (11 miles)
• Target Pharmacy (11.1 miles)

Parks

• Union Cross Park (6.4 miles)
• Salem Lake Trail (6.7 miles)
• Miller Park (11.6 miles)

Places of Worship

• Immaculate Heart of Mary Catholic Church (7 miles)
• St John's Lutheran School (12 miles)
• Christ United Methodist Church (13.3 miles)
• Lindley Park Baptist Church (13.4 miles)

Hospitals

• Bethany Cardiology (8.6 miles)
• Wake Forest Univ Bapt Med Center (10.2 miles)
• WFBH Ardmore Tower (10.9 miles)

Cafes

• Panera Bread (8.7 miles)
• Krankies Coffee (9.3 miles)
• Starbucks (11 miles)
• Starbucks (11.1 miles)
• Starbucks (11.9 miles)
• Starbucks (12.4 miles)
• Starbucks (13.3 miles)

Theaters

• Regal Palladium & IMAX (9 miles)
• AMC CLASSIC Greensboro 18 (12.2 miles)
• Regal Greensboro Grande & RPX (13.7 miles)

Physicians

• Eagle Family Medicine (10.6 miles)
• Northwest Pediatrics (10.6 miles)
• O'connor John J Cpo (11.3 miles)
• Guilford Family Dentistry (11.9 miles)
• Eagle Family Medicine at Brassfield (12 miles)
• LeBauer HealthCare at Brassfield (12 miles)
• Skin Surgery Center (12.1 miles)