Bayada Nurses - Hendersonville

Pros

• The nurses were very professional and great at working with the disabled child.
• Caregivers were described as friendly, contributing to a positive experience.
• Overall, the service received was satisfactory, with no issues reported.
• Working with Bayada has been a positive experience, being described as understanding and helpful.
• The professionalism of the staff was consistently noted as very good.

Cons

• The office staff was clueless and unable to set up billing under SC Medicaid.
• The office manager, Beth, stated they could not find anyone at the necessary pay rate despite repeated calls over two weeks.
• Complaining about the office yielded no response or resolution.
• Poor customer service prevented the return of a desired nurse, leading to disappointment.

Review

The experiences shared by clients regarding nursing services reveal a complex picture, one that juxtaposes high-quality care with notable administrative challenges. Many families express satisfaction with the professionalism and competence of the nurses, particularly when working with children with disabilities. These caregivers are often described as friendly and attentive, demonstrating a level of empathy and understanding that is crucial for those in vulnerable situations. For example, several reviews highlight how pleasantly surprised families were by the dedication and expertise of their assigned nurses, leading to a sense of trust and comfort amidst challenging circumstances.

However, this positive experience is starkly contrasted by significant deficiencies in office management and customer service at the agency. Clients report frustrations stemming from the administrative side of the service, specifically concerning billing processes under South Carolina Medicaid. A notable incident involved an office staff member who indicated ignorance regarding how to proceed with billing, leaving clients feeling unsupported and confused. Such setbacks can be incredibly disheartening for families who rely heavily on these services for their loved ones' care.

Further compounding these frustrations are issues related to communication and responsiveness within the office itself. One client recounted their ordeal while attempting to restart services after a hiatus; despite repeated attempts over a two-week period to reach out for assistance, they found themselves met with vague responses and an apparent lack of initiative from the staff. The situation grew more concerning when the office manager reportedly informed them that there were no available caregivers at their specified pay rate—a statement that not only added to their disappointment but also raised questions about staffing practices at the agency.

Attempts to escalate concerns about service inadequacies further demonstrate how profoundly unresponsive the office can be; it appears that complaints go unanswered or take longer than reasonable to address. Clients expressing dissatisfaction felt trapped in a cycle where their grievances were ignored or dismissed without any follow-up or acknowledgment from management. This systemic breakdown in customer service severely limits families' confidence in continuing their relationship with the agency despite appreciating the quality of nursing care provided.

In contrast to these systemic issues stand numerous positive testimonials emphasizing satisfaction with caregiver interactions themselves. Families appreciate having access to nurturing professionals who genuinely seem invested in providing high-quality care tailored to individual needs. The continuity of having good nurses greatly impacts family well-being, contributing positively to both physical health outcomes and emotional peace of mind during critical caregiving moments.

Overall, it is evident that while many clients experience excellent nursing services marked by skillful and compassionate care, there remains an urgent need for substantial improvements in administrative operations and responsiveness within this agency's framework. Addressing these concerns should be prioritized so that families can not only receive exceptional clinical support but also enjoy seamless logistical experiences—integral components vital for overall patient satisfaction and trust in healthcare systems designed to serve them efficiently.

This part of Hendersonville, North Carolina offers a convenient and diverse range of amenities for seniors looking to settle down in the area. With several pharmacies, restaurants, physicians' offices, and a hospital nearby, residents can easily access healthcare services and daily necessities. In addition, there are parks within a short distance for leisurely strolls and outdoor activities. The presence of cafes provides opportunities for socializing with neighbors and enjoying a cup of coffee. Transportation options such as Asheville Regional Airport are also accessible for those looking to travel or have visitors come see them. Places of worship offer spiritual support and community engagement, while theaters provide entertainment options for cultural enrichment. Overall, this area caters to the needs and interests of seniors seeking a comfortable and convenient lifestyle in Hendersonville.

Pharmacies

• Walgreens (0.2 miles)
• Whitley Drugs (0.4 miles)
• Economy Drugs (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Epic Pharmacies (2.7 miles)

Restaurants

• Haus Heidelberg German Restaurant (0.2 miles)
• Dry Falls Brewing (0.3 miles)
• Hot Dog World (0.3 miles)
• Never Blue (0.5 miles)
• McFarlan Bake Shop (0.7 miles)
• White Duck Taco Shop (1.1 miles)
• Joey's New York Bagels (1.5 miles)

Physicians

• Derma Blue Hendersonville (0.4 miles)
• The Pain Center of Hendersonville (0.4 miles)
• Rainbow Pediatrics (0.4 miles)
• Blue Ridge Plastic Surgery PA (0.7 miles)
• Carolina Pediatric Therapy (0.8 miles)
• Hendersonville Imaging Center (0.8 miles)
• Shelton Susan, FNP (0.9 miles)

Hospitals

• Pardee Hospital - ICU (1 miles)
• Team Member Pharmacy (1 miles)
• St Luke's Hyperbaric & Wound Care Center (14.8 miles)

Cafes

• Underground Baking Co. (1 miles)
• Starbucks (2.4 miles)
• Pisgah Coffee Roasters (11.3 miles)
• Cafe La Gaule (14.3 miles)
• Starbucks (15.3 miles)

Parks

• Park at Flat Rock (2 miles)
• East Flat Rock Park (2.9 miles)
• Edneyville Park (8.7 miles)
• Westfeldt River Park (9.1 miles)
• Triple Falls (11.5 miles)
• Dupont State Forest (12 miles)
• Lake Julian Park (12.8 miles)

Transportation

• Asheville Regional Airport (AVL) (9.8 miles)

Places of Worship

• New French Broad Baptist Church (12.4 miles)
• Biltmore Baptist Church (13.9 miles)
• Iglesia Oasis De Esperanza Church Of God (14.9 miles)

Theaters

• Cinemark (14.6 miles)