Maxim Healthcare

Pros

• Maxim Healthcare is highly recommended.
• The staff is very professional and genuine with the care of loved ones.
• The staff truly cares about serving patients and families.
• The Greensboro office provides great home care service and shows time, effort, and love to families.
• The staff is awesome and very helpful.
• Maxim is a great company to work for; the Greensboro office maintains strong communication with employees and families.
• The Greensboro office has a solid new team in place.
• The Greensboro office offered strong support to employees during a crisis.

Cons

• A reviewer described Maxim Healthcare as a joke and urged others not to use the agency.
• A reviewer reported nearly four months of delay in payment for training that Maxim had promised.

Review

Maxim Healthcare is a company that shows up in many families' conversations with strongly divergent notes. On one hand, there are heartfelt testimonies praising the staff for their professionalism, genuine care, and tireless dedication to both patients and their families. On the other hand, there are frustrations tied to administrative gaps and care logistics that color some people's overall impressions. Taken together, the collection of observations paints a portrait of a service that can be deeply meaningful to those who receive care, while also revealing a few persistent challenges that the organization may need to address.

Several reviewers commend the people who make up Maxim's frontline teams. A common thread across multiple comments is a sense that the staff are not just performing tasks, but truly caring for people. One account describes the staff as "very professional and genuine with the care of my loved one," followed by a grateful "Thank you, Maxim!" That same warmth appears again and again in short affirmations such as "Staff truly cares about serving their patients and families" and "Awesome staff! Very helpful!" Another reviewer emphasizes how the care team's compassion extends beyond the clinical to the personal, noting that the entire staff "truly cares about their families and caregivers." It's a sentiment echoed by families who feel supported in the day-to-day realities of home care and grateful for the effort staff put into mending the emotional as well as the medical needs of their loved ones.

There is a clear sense that Maxim's Greensboro office, in particular, has earned a strong reputation for care and responsiveness. A message thanking "the Greensboro office for all the time, effort and love you have shown me and my family" points to a broader pattern of positive experiences tied to that specific location. Several reviewers highlight the office's ability to coordinate, communicate, and extend care in meaningful ways. One former Winston-Salem employee notes that the Winston-Salem office was "great" and commends the Greensboro office for continuing that same standard of support and communication with both employees and families as it assumed a central role in care delivery. The story of a crisis - an apartment fire - illustrates the practical, compassionate side of performance: the Greensboro office is described as having gone "out of their way to show their support" and to help the reviewer navigate the emergency, with ongoing gratitude expressed long after the incident.

The narrative also includes a long-running employee perspective that reinforces a picture of stability and evolution within the organization. A long-time staff member who has worked with Maxim since 2014 describes the company as "a great company to work for," noting a shift from the Winston-Salem office to the Greensboro office as part of a broader transition. That reviewer emphasizes solid communication with both employees and families, suggesting that the organization values transparent dialogue and ongoing engagement. The account adds a personal, human touch by recounting how management and colleagues rallied when the reviewer's apartment was destroyed by fire, underscoring a culture that seeks to offer more than job-related support - that is, a community that steps in during crises with tangible acts of care and gratitude.

Not every voice in the mix is upbeat. At least one reviewer flatly calls the agency a joke and urges others not to use it, signaling that for some, the experience is strongly negative and outweighs any positive aspects. This kind of outlier matters because it underscores that patient and family experiences can diverge dramatically within the same brand, depending on local leadership, specific staff interactions, and perhaps uneven execution of policies. The presence of this negative view alongside many positive statements highlights a core tension: care delivery is highly dependent on local teams, and the patient experience can vary from one office to another.

Another recurring theme centers on the administrative side of the business, particularly around compensation. One reviewer reports a lengthy delay - "almost 4 months" - in being paid for training, with repeated assurances that payment would be made but no actual payment forthcoming. This kind of financial frustration is not about the care itself but about the reliability and timeliness of administrative processes that must operate smoothly behind the scenes. It serves as a reminder that even when clinical care is praised, the practicalities of employment and compensation can become a source of considerable dissatisfaction if not managed promptly and transparently.

A brief note of forward momentum appears in the form of the observation that Maxim has "a solid new team in place." While sparse, this line suggests that some reviewers see positive changes in leadership, staffing, or organizational structure. Taken with the more numerous praise for individual staff and the Greensboro office's responsiveness, it hints at a broader trajectory toward stronger, more cohesive operations. Whether this translates into consistently high experiences across all locations remains a question that only ongoing, system-wide follow-through can fully answer.

Interwoven with the care and compensation threads is a curious, somewhat opaque insert about parking, zoning, and interaction with property owners near their facilities. A portion of the remarks references "chatting with a person owner of 4411 Market Street rezone the parking lot or rezone to 1 floor" and mentions the need to talk to the owner of a nearby parking lot at 441 West Market Street, including suggestions to hire a parking guard. The wording is ambiguous and appears outside the usual care-quality narrative, but it does reflect a genuine concern about operations - specifically, parking logistics and access around care sites. While not directly about clinical care, such considerations can influence family experiences by affecting ease of access, safety, and the overall logistical burden of coordinating in-home visits.

Taken together, the collection of reviews paints a nuanced landscape. The core message from many families and staff is one of appreciation for caring, professional, and genuine interactions that center on the well-being of patients and their loved ones. The Greensboro and Winston-Salem offices surface repeatedly as centers of strong effort, communication, and personal support during both routine home visits and moments of crisis. Yet, there are warning signs too: a higher-than-desired incidence of payroll delays, a candid negative verdict from at least one user, and operational questions about parking and property access that could influence the practical experience of receiving care. The overarching story is one of meaningful human connection tempered by the everyday realities of healthcare administration - an experience that underscores the importance of reliable payroll, consistent communication, and thoughtful attention to the infrastructural details that affect families' ability to access and rely on care.

Restaurants

• Nazareth Bread (0.1 miles)
• Pho Hien Vuong (0.6 miles)
• Hops Burger Bar (1.3 miles)
• P.F. Chang's China Bistro (1.6 miles)
• Stamey's Barbecue (1.7 miles)
• The Cheesecake Factory (1.7 miles)
• Bruegger's (1.7 miles)

Physicians

• Greensboro Imaging (0.5 miles)
• Eagle Family Medicine At Triad (0.8 miles)
• Guilford Family Dentistry (1.1 miles)
• Greensboro Orthopaedics (1.9 miles)
• Greensboro Orthopedics (2.3 miles)
• Eagle Family Medicine (2.9 miles)
• Carolina Surgical Arts (3 miles)

Places of Worship

• Lindley Park Baptist Church (0.5 miles)
• Christ United Methodist Church (1.2 miles)
• Pinecroft Baptist Church (3.3 miles)
• Immaculate Heart of Mary Catholic Church (9.2 miles)
• South Plainfield Friends Meeting (18.8 miles)

Theaters

• Regal Greensboro Grande & RPX (1.7 miles)
• AMC CLASSIC Greensboro 18 (1.8 miles)
• Regal Palladium & IMAX (6.2 miles)

Cafes

• Caribou Coffee (1.9 miles)
• Starbucks (2.2 miles)
• Starbucks (2.4 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.5 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2.1 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.4 miles)

Hospitals

• Bethany Cardiology (7 miles)

Parks

• Union Cross Park (15.8 miles)
• Springwood Park (17.3 miles)
• Salem Lake Trail (18.9 miles)