Hearthside Home Care

Pros

• The service is absolutely outstanding, and families feel comfortable leaving loved ones in their care.
• Office staff are accommodating and pleasant to deal with.
• Personal care givers are kind, considerate, and feel like family.
• They remember clients' preferences, such as their fondness for dogs, showing genuine care.
• Caregivers are reliable, knowledgeable, and professional.
• The office and clinical staff are responsive, top-notch, and willing to bend over backwards to help.
• The owner demonstrates empathy and is deeply involved in clients' care.
• Families feel safe and at ease knowing Hearthside is part of their care team.
• Hearthside is a trustworthy, patient-focused, and family-friendly company.
• They provide specialized care, including overnight medication administration, with safety and professionalism.

Cons

• One reviewer would not choose this business, stating that they were spoken to rudely on the phone and chastised like a child.
• The reviewer would not want their parent to be cared for by an owner of a company that treats people this way.

Review

Across a chorus of heartfelt testimonials, two home care providers consistently stand out for their warmth, reliability, and devotion to keeping loved ones safe and comfortable at home. Families describe First Light Home Care and Hearthside Home Care as partners they can trust, whose staff feel less like service providers and more like extended members of the family. The praise centers on compassion, professionalism, and a genuine focus on the well?being and dignity of the people they serve.

First Light Home Care is frequently praised for its welcoming, professional atmosphere. Reviewers describe the office and the caregivers as "clean and nice," with staff who are not only capable but also "accommodating and very pleasant to deal with." The personal health care partner assigned to clients is consistently likened to family - someone who is kind, considerate, and willing to go the extra mile to increase comfort. One reviewer even calls the caregiver a true blessing, underscoring the sense of?? and gratitude that pervades these experiences. The level of responsiveness from administrators and nurses is a recurring theme; families feel that help arrives quickly and problems are addressed with thoughtfulness and care.

The trust families place in First Light deepens when caregivers are trusted to care for loved ones in their absence. Several accounts describe leaving a relative - an Aunt - with First Light and experiencing "absolutely outstanding" service that allowed the family to leave the house without fear or worry. The staff's ability to reassure and support during vulnerable moments is repeatedly highlighted, underscoring how peace of mind becomes a fundamental part of the care. In addition to professional diligence, some families note personal touches that strengthen the bond between caregiver and patient, such as the office's attentiveness to individual preferences - like remembering a client's fondness for dogs and even arranging a visit from one of their standard poodles. These small, thoughtful gestures contribute to the overall sense that First Light genuinely cares about people, not just the tasks at hand.

Beyond day?to?day care, several reviews emphasize the longevity and consistency of relationships with First Light. A family recounts years of engagement with the agency - from assisting a father with Parkinson's for many years to supporting a mother with memory loss more recently. The communication is described as polite, caring, and professional, and the staff consistently meets the evolving needs of the family. The reviewers praise a culture that prioritizes the client's well?being over anything resembling a "bottom line," with Tina, the owner, and the team demonstrating empathy and dedication that extends across generations and geographies. In one telling note, a California family expresses appreciation for the way the agency has stood by them over the years, highlighting the depth of their commitment and the reliability of their care.

Not all experiences, of course, are uniform, and one negative review serves as a reminder that any service can vary. A reviewer recounts a negative phone interaction, describing rude treatment and chastisement over the phone. This lone perspective contrasts sharply with the many glowing testimonials and serves as a caution that experiences may differ. It is a reminder that, while the majority of feedback is strongly positive, respect and courtesy in all communications remain essential to the best possible care.

Hearthside Home Care appears in a more expansive constellation of praise, with many reviewers focused on its compassionate hands?on approach, the attentiveness of its clinicians, and the way staff integrate with families to support long-term care at home. One reviewer singles out how a seemingly small act - such as supporting a trip to the grocery store - can make a significant difference in daily life, emphasizing that a caregiver's practical assistance can restore independence and reduce anxiety for both the patient and their relatives. This same reviewer notes specific staff members and their strengths: Toraz, the aide who accompanies clients to errands and helps ensure tasks (like keeping a cane handy) get done, and Kineka, whose warmth and competence are repeatedly praised as a cornerstone of excellent care.

Family members repeatedly highlight Hearthside's ability to be part of a larger care team, rather than a stand?alone service. "Many thanks to Tina and her team for their support through my mother's health crisis," one reviewer writes, praising the prompt, professional responses to every inquiry and the thoughtful, compassionate guidance offered during stressful times. The agency's overnight care for a mother with Parkinson's disease and cerebral palsy is described as a lifeline, particularly because other local providers had fallen short in critical areas like medication administration. The reviewer emphasizes that Hearthside's staff - caregivers, nurses, and office personnel - exhibit kindness, professionalism, and a level of consistency that gives the family a sense of safety and trust.

The testimonials about Hearthside frequently celebrate a caregiver ecosystem that treats patients with respect, dignity, and a patient?centered mindset. A new patient profile notes the care team's ability to provide overnight care and medication scheduling with reliability, even when other agencies had failed in similar tasks. The owner, Tina, is highlighted as someone who empathizes with families' circumstances, in part because of her own experiences caring for a loved one outside the state. The initial evaluations are described as thorough and informative, with options explained clearly and pricing deemed reasonable. Perhaps most tellingly, reviewers repeatedly emphasize that Hearthside delivers beyond the expected - "the love and compassion" shown for a client can be just as evident to the entire family as it is to the patient.

Several testimonials celebrate the tangible impact of Hearthside's care on everyday life. Clients recount caregivers who help with medication management, bathing, dressing, and daily routines, all while maintaining the patient's dignity and independence. One account describes a caregiver who made a stressful situation more manageable through steady, reassuring presence and practical support. When families reflect on experiences with Hearthside versus other agencies, they consistently describe Hearthside as patient?focused, family?friendly, and dependable - a "great trustworthy local company" that families are eager to recommend.

Taken together, the stories present a robust portrait of two home care providers that families repeatedly turn to when facing difficult health transitions. The threads of compassion, reliability, open communication, and a genuine sense of partnership run through First Light Home Care and Hearthside Home Care. While individual experiences may vary, the overwhelming pattern is one of gratitude for caregivers who treat clients with warmth, wisdom, and the respect they deserve - often allowing families to feel secure enough to keep their loved ones at home where they belong.

This particular area of Greensboro, North Carolina boasts a variety of dining options ranging from Vietnamese cuisine to classic American fare such as Chick-Fil-A and Cracker Barrel. Additionally, there are several reputable healthcare providers nearby including Guilford Family Dentistry and Greensboro Orthopaedics, ensuring easy access to medical services. Residents will also find multiple places of worship within close proximity for spiritual enrichment. For entertainment, there are several movie theaters in the vicinity such as Regal Greensboro Grande & RPX. Furthermore, there are numerous pharmacies and cafes conveniently located for everyday needs. Overall, this area offers a mix of amenities suited for seniors looking for convenience and accessibility in their daily lives.

Restaurants

• Pho Hien Vuong (0.2 miles)
• Nazareth Bread (0.5 miles)
• Chick-Fil-A (1.8 miles)
• Hops Burger Bar (1.8 miles)
• Cracker Barrel (1.8 miles)
• Steak 'n Shake (1.8 miles)
• Golden Corral (1.9 miles)

Physicians

• Guilford Family Dentistry (0.6 miles)
• Greensboro Imaging (1.1 miles)
• Eagle Family Medicine At Triad (1.3 miles)
• Greensboro Orthopaedics (2.4 miles)
• Greensboro Orthopedics (2.8 miles)
• Eagle Family Medicine (2.9 miles)
• Carolina Surgical Arts (3.5 miles)

Places of Worship

• Lindley Park Baptist Church (1.1 miles)
• Christ United Methodist Church (1.7 miles)
• Pinecroft Baptist Church (3.3 miles)
• Immaculate Heart of Mary Catholic Church (8.7 miles)
• South Plainfield Friends Meeting (18.6 miles)
• Abundant Life (19.8 miles)

Theaters

• AMC CLASSIC Greensboro 18 (1.2 miles)
• Regal Greensboro Grande & RPX (2.3 miles)
• Regal Palladium & IMAX (5.6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Caribou Coffee (2.5 miles)
• Panera Bread (3.7 miles)
• Starbucks (3.8 miles)
• Starbucks (5.7 miles)
• Panera Bread (5.9 miles)

Hospitals

• Bethany Cardiology (6.4 miles)

Parks

• Union Cross Park (15.2 miles)
• Springwood Park (17.8 miles)
• Salem Lake Trail (18.4 miles)