Living Well Family Care

Pros

• The company is praised for promptly answering calls, being highly professional, and always ready to help.
• The reviewer appreciates the support provided by the company.
• The reviewer would recommend Living Well Family Care to anyone needing home care.
• The staff at Living Well Family Care are described as very professional and caring about both employees and clients.

Cons

• The reviewers describe the office staff as nasty and unprofessional, claiming they control when workers can work.
• They say family members are told they are not authorized to speak to anyone in the office.
• They claim responses to concerns are delayed, sometimes taking up to two days to address issues.
• They allege the owner sided with the home health aide and questioned whether another aide should be sent.
• They state the agency was negligent in investigating incidents and failed to report the complaint to the state.
• They accuse a specific aide named Cunningham of stealing the mother's life savings after gaining trust.
• They report that numerous calls to the office, emergency number, or nurse's cell line on the day of the incident were ignored.
• They warn to beware of home health care agencies that present themselves as caring, describing it as a facade.

Review

A broad range of experiences colors the picture of Living Well Family Care, with voices that praise the organization for certain strengths while others raise serious concerns about behavior, communication, and accountability. On one end of the spectrum, several reviewers speak highly of the company's support and the professionalism of the staff. They describe Living Well as a solid option for home care, emphasizing that the support they received felt reliable and that the staff showed genuine care for both employees and clients. For families weighing options, these endorsements suggest that the agency can deliver compassionate, professional assistance when things align with the right team and the right circumstances.

Yet the other side of the ledger paints a starkly different portrait. A persistent thread in multiple reviews is frustration with office communication and with how policies around work schedules are communicated to caregivers. One reviewer described front-office staff as unpleasant in their tone and unhelpful in their approach, reporting that caregivers were told when they could work or could not work, in a way that made families feel that the agency controlled scheduling more than caregivers or clients did. The repeated refrain - "we are checking on it," followed by a delay of days before anyone visits or calls back - left family members feeling left in the dark and anxious about the wellbeing of their loved ones. The sense of a process that drags on without timely follow-through is a common complaint, pointing to a systemic issue in communications and responsiveness.

Another major concern centers on the handling of family inquiries. Several reviewers note that when families call the office, they are told they are not authorized to speak to them. That barrier between families and the care team or management has a corrosive effect on trust, making it difficult for loved ones to obtain timely information about care plans, changes in staff, or the status of a caregiver's visit. The sentiment expressed is that families deserve to be involved and informed, especially when the care of a vulnerable loved one is at stake. The pattern of restricted access to information contributes to a fear that the people who are supposed to be watching over their family members are not fully accountable or transparent.

In the midst of these criticisms, there are affirmed positives. One reviewer explicitly states, "I really like the support that I receive from this company," and another notes that "the staff is very professional and care about their employees as well as clients." These comments highlight that, when the service is functioning smoothly, the agency can be a dependable ally for families seeking home care. The gratitude centers on perceived professionalism, supportive communication among staff, and a commitment to both clients and caregivers - traits that can make a meaningful difference in daily care and overall satisfaction.

However, a particularly troubling account stands out for its severity and impact. One reviewer alleges that an aide employed by the agency, identified as Cunningham, stole the mom's life savings after earning her trust. The reviewer describes the agency as negligent in its response, continuing to assign that same aide to other families' homes instead of taking decisive action. The accusation goes further to claim that the agency failed to report the incident to the state, and that numerous attempts to reach the office, an emergency line, or a nurse's cell were ignored on the day of the incident. The next-day conversation with the owner is described as siding with the aide, with the owner even asking whether another aide should be dispatched. The language used - cautioning readers to beware of home health care agencies that present themselves as caring while acting as a facade - expresses a deep mistrust that can linger long after a single negative incident.

Taken together, these reviews sketch a complex reality. Living Well Family Care appears to be a provider capable of delivering genuine care and professional support in favorable conditions, with staff who are compassionate and patient-centered. At the same time, the negative narratives raise questions about organizational culture, accountability, and the reliability of communication channels. The recurring themes of delayed follow-through, restricted access for family members, and a high-stakes allegation of theft point to potential weaknesses in oversight, crisis response, and transparent reporting. For anyone considering this agency, the takeaway is clear: there is value in the positive experiences and professional service reported by some, but there is also a need for careful due diligence, direct conversations about policies, and a thorough check of references and any state or regulatory records before making a decision.

This part of Greensboro, North Carolina, offers a variety of amenities and services that may be appealing for senior living. There are several restaurants nearby, offering a range of dining options. In terms of healthcare, there are multiple physicians and pharmacies within a short distance, ensuring easy access to medical care. Places of worship are also conveniently located in the area for spiritual needs. For entertainment, theaters are close by for enjoying movies. Additionally, the presence of parks provides opportunities for recreational activities and enjoying the outdoors. Overall, this neighborhood offers a mix of conveniences that emphasize both comfort and accessibility for seniors looking to settle in Greensboro.

Restaurants

• Pho Hien Vuong (0.6 miles)
• Nazareth Bread (0.6 miles)
• Hops Burger Bar (1.6 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.6 miles)
• Jake's Diner (1.6 miles)
• Stamey's Barbecue (1.8 miles)
• Chick-Fil-A (1.9 miles)

Physicians

• Guilford Family Dentistry (1 miles)
• Greensboro Imaging (1.1 miles)
• Eagle Family Medicine At Triad (1.3 miles)
• Greensboro Orthopaedics (2.5 miles)
• Greensboro Orthopedics (2.9 miles)
• Eagle Family Medicine (3.2 miles)
• Carolina Surgical Arts (3.6 miles)

Places of Worship

• Lindley Park Baptist Church (1 miles)
• Christ United Methodist Church (1.8 miles)
• Pinecroft Baptist Church (2.9 miles)
• Immaculate Heart of Mary Catholic Church (8.8 miles)
• South Plainfield Friends Meeting (18.3 miles)
• Abundant Life (19.5 miles)

Theaters

• AMC CLASSIC Greensboro 18 (1.2 miles)
• Regal Greensboro Grande & RPX (2.3 miles)
• Regal Palladium & IMAX (5.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (2.3 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.9 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.4 miles)
• Caribou Coffee (2.5 miles)
• Panera Bread (3.7 miles)
• Starbucks (4 miles)
• Starbucks (6 miles)
• Panera Bread (6.1 miles)

Hospitals

• Bethany Cardiology (6.5 miles)

Parks

• Union Cross Park (15.4 miles)
• Springwood Park (17.5 miles)
• Salem Lake Trail (18.7 miles)