Home Instead - Greensboro, NC

Pros

• Lisa has endeared herself to Mom and provides the family with peace of mind that Mom and her home are cared for with trust and respect.
• Robin and Erma's care keeps Mom comfortable at home and helps her enjoy a good quality of life.
• Fannie Thompson is described as an angel - patient, kind, and allowing Mom to be Mom.
• Jackie has earned her elderly father's trust and respect over more than a year.
• The Home Instead team is responsive and polite, listening to specific requests and meeting needs for a positive experience.
• Caregivers from Home Instead help aging parents stay safe at home and show improvements in well-being.
• The scheduling team is amazing, handling changing needs promptly and keeping families well-informed.
• Home Instead's staff is professional, compassionate, and dedicated, forming meaningful relationships with clients and families.
• The agency matches caregivers well and can fill vacancies quickly when needed.
• The Greensboro team is a wonderful, compassionate organization with exceptional caregivers and exemplary management.

Cons

• A reviewer alleged that the staff were liars and unprofessional.
• A reviewer described Dean Flemmming as a narcissist and claimed she should not stay retired, arguing her personality does not suit the job.
• A reviewer stated that the experience was bad.
• A reviewer criticized communications with the agency as very poor and described the agency's professionalism as poor.
• A reviewer noted that meal prep and light housekeeping were minimal to non-existent, indicating poor quality of care.

Review

Across Greensboro and the surrounding area, families describe Home Instead as a lifeline that makes it possible for loved ones to remain in the comfort of their own homes. The stories celebrate care professionals who have become trusted members of the family's routine, bringing peace of mind to relatives who would otherwise worry about daily tasks, safety, and companionship. Lisa is highlighted as a care pro who has endeared herself to Mom, giving the family confidence that Mom and her living space are treated with trust and respect. Her consistency and warmth have left a lasting impression on those who rely on her every day.

Many testimonials center on specific caregivers who have formed deep connections with those they serve. Robin and Erma are thanked for their dedication to a 94-year-old mother, helping her stay independent at home and enabling regular outings that enrich her quality of life. The gratitude is tangible, with families expressing how those caregivers contribute to Mom's sense of comfort and her ability to enjoy daily activities outside the home. Fannie Thompson is described as an angel - patient, kind, and attentive to letting Mom continue being herself, which the family cherishes as one of the highest compliments a caregiver can receive. Jackie is praised for earning the long-term trust and respect of a 98-year-old father, a testament to the caregiver's character and approach.

Beyond individual caregivers, several reviews emphasize the overall responsiveness and courtesy of the Home Instead team. Families note that the agency listens carefully to specific requests and does its best to meet evolving needs. The result is a consistently positive experience, reinforced by stories of caregivers becoming trusted members of the family circle and the owner Patty staying engaged to ensure issues are resolved and arrangements adjusted as needed. The sense that a coordinated, attentive team is handling caregiving logistics provides a rare combination of reassurance and reliability for families during challenging times.

The impact of Home Instead often shows up in practical, everyday victories. Parents in their eighties benefit from care that keeps them safe at home, with caregivers offering day-to-day support that improves well-being and peace of mind for everyone involved. The agency's ability to match caregivers with personalities and needs - plus access to a nurse when appropriate - helps families feel heard and supported, especially as conditions change or as Alzheimer's issues become more pronounced. When schedules shift, or new needs arise, the team's responsiveness and timely communication prove essential, sometimes making the difference between a stressful period and a manageable one.

Several accounts praise not only the caregivers but the leadership and structure of Home Instead. Several families highlight how Patty, the owner, is consistently responsive and hands-on, returning calls and working through any changes required by the family. The scheduling team is repeatedly described as amazing, capable of handling dynamic and changing needs with grace and efficiency. In these narratives, the organization is portrayed as a reliable partner whose staff - down to the frontline caregivers - are dedicated to maintaining dignity, safety, and comfort in the home setting.

Not every experience is uniformly flawless, and the collection includes a candid negative review that stands in contrast to the many glowing accounts. One reviewer criticized the agency as unprofessional, using strong language to express dissatisfaction with communications and outcomes. The reviewer also singled out a staff member, stating that Dean Flemmming is narcissistic and not suited to retirement, reflecting a highly personal and negative assessment of individuals within the team. This perspective is rare relative to the overall tone of the majority of reviews, but it remains a clear reminder that, as with any service, experiences can vary and deserve careful attention and response from leadership.

There are also notes of urgent needs met with swift action. A family needed Home Instead on short notice after a father's fall, and they highlight how sales moved quickly, providing a caregiver who was new but competent and capable. The ability to arrange care rapidly and place a caregiver who could quickly acclimate is presented as a strength of the Greensboro operation, with families often expressing a readiness to recommend the agency based on these prompt, practical responses.

Overall, the narratives portray Home Instead of Greensboro as a compassionate, capable, and responsive partner in home care. Families repeatedly describe caregivers who feel like part of the family, teams that listen and adapt, and leadership that remains engaged to ensure care remains aligned with loved ones' values and needs. The overarching message is one of gratitude and relief: the agency helps maintain independence at home, supports meaningful activity and companionship, and provides a steady stream of dependable care that can adjust as families and circumstances evolve. While not every experience is perfect, the collective voice is one of deep appreciation for the care, trust, and companionship that Home Instead brings into the homes and lives of aging loved ones.

This part of Greensboro, North Carolina offers a diverse range of amenities and services that cater to the needs of seniors. With a variety of restaurants nearby, including Pho Hien Vuong for Vietnamese cuisine and Nazareth Bread for fresh baked goods, seniors can enjoy delicious meals without having to travel far. There are also several reputable physicians in close proximity, such as Guilford Family Dentistry and Eagle Family Medicine, providing convenient access to healthcare services. For spiritual fulfillment, there are several places of worship within a short distance, including Lindley Park Baptist Church and Christ United Methodist Church. Additionally, the area boasts easy access to pharmacies like CVS and Walgreens for medication needs. With parks like Union Cross Park and Salem Lake Trail not too far away, seniors can also enjoy outdoor activities and scenic walks. Overall, this part of Greensboro provides a well-rounded environment for senior living with amenities that promote health, convenience, and community engagement.

Restaurants

• Pho Hien Vuong (0.2 miles)
• Nazareth Bread (0.4 miles)
• Hops Burger Bar (1.7 miles)
• Chick-Fil-A (1.9 miles)
• Cracker Barrel (1.9 miles)
• Steak 'n Shake (1.9 miles)
• Golden Corral (2 miles)

Physicians

• Guilford Family Dentistry (0.7 miles)
• Greensboro Imaging (1 miles)
• Eagle Family Medicine At Triad (1.2 miles)
• Greensboro Orthopaedics (2.3 miles)
• Greensboro Orthopedics (2.7 miles)
• Eagle Family Medicine (2.9 miles)
• Carolina Surgical Arts (3.4 miles)

Places of Worship

• Lindley Park Baptist Church (1 miles)
• Christ United Methodist Church (1.6 miles)
• Pinecroft Baptist Church (3.3 miles)
• Immaculate Heart of Mary Catholic Church (8.8 miles)
• South Plainfield Friends Meeting (18.6 miles)
• Abundant Life (19.9 miles)

Theaters

• AMC CLASSIC Greensboro 18 (1.3 miles)
• Regal Greensboro Grande & RPX (2.2 miles)
• Regal Palladium & IMAX (5.7 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• Walmart Pharmacy (2 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2 miles)
• Caribou Coffee (2.4 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.8 miles)
• Starbucks (5.7 miles)
• Panera Bread (6 miles)

Hospitals

• Bethany Cardiology (6.5 miles)

Parks

• Union Cross Park (15.3 miles)
• Springwood Park (17.7 miles)
• Salem Lake Trail (18.5 miles)