4258 Highway 13 North, Goldsboro, NC 27534
For more information about senior living options: (844) 490-3973
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The reviewer states that the first representative hung up on her three times, claiming she doesn't answer spam calls. The reviewer notes that another staff member hung up on her before she could finish providing her number. The reviewer felt the customer service showed a lack of care for patients. The reviewer described the experience as very poor customer service. The reviewer would not recommend the service.I called to see what the requirements were and what they offered for my mom, hoping to find a clear picture of what help might be available. From the start, the experience was frustrating. The first woman I spoke with hung up on me three times, insisting that she doesn't answer spam calls. It wasn't just a brief disconnection; the repeated terminations made me feel like I was being dismissed before I could even explain my situation or ask the questions that mattered. It set a sour tone for the whole interaction and left me wondering if legitimate inquiries from potential patients or their families were going to be treated as mere interruptions. The sense that I needed to prove I wasn't a spam caller added an unnecessary barrier at the very outset of what was supposed to be a help-oriented conversation.
After those initial hang-ups, I explained that I lived at Shine, which is about four miles away, hoping proximity would at least reassure the staff that I was a nearby and legitimate inquiry. That detail finally prompted them to connect me with someone higher up in the chain of command. The person who took over claimed she had an incoming call at that moment and asked for my number. It felt like I was stepping into a process that was already in motion, and I was expected to fit into a system rather than be heard as a person with a specific question about my mom's care. I started to speak my number, but I didn't even finish before she abruptly hung up on me. The call felt rushed and impersonal, as if my attempt to schedule or obtain essential information existed on a timer rather than as a real conversation about care.
That moment left a lasting impression, and I found myself questioning the quality of the customer service I was receiving. The language I used - "Very sorry customer service" - came across as a bitter aside rather than a sincere apology. It wasn't just about one rude disconnection; it felt like a pattern that suggested a lack of patience for families who are trying to understand who will be involved in their loved ones' care. The dismissive tone and the speed with which the call was terminated conveyed a perception that the staff might view inquiries about patients as a disruption rather than as a fundamental part of arranging appropriate care. In short, it felt as though the care team did not see the family's questions as a legitimate and important part of the process.
Based on that experience, I arrived at a clear, negative impression of the place. The sequence of interruptions, the insistence on not answering calls that could be legitimate, and the abrupt disconnections all combined to create a sense that the staff was more focused on managing their own workflow than on helping a family navigate options for a parent. The incident left me with serious doubts about whether this facility would be a supportive and responsive partner in caring for my mom. If a family cannot even obtain basic information about requirements and services without being treated with indifference, it's difficult to imagine a high level of ongoing communication and collaboration once care is underway. The overall takeaway was simple: I would not recommend this experience to others who are seeking compassionate and responsive assistance for a loved one.
In the end, the impression was that the customer service was not just imperfect but also unsatisfactory for anyone who values clear information, respectful communication, and genuine attention to families seeking care. The combination of being hung up on multiple times, being directed away by staff who claimed to be handling an incoming call, and being cut off before any real dialogue could occur left me feeling that my mom's potential care would be surrounded by barriers rather than support. That experience overshadowed whatever services or options might exist, making it hard to trust that the facility would treat patients and their families with the level of consideration and responsiveness that one would hope to find in a sensitive situation. Given all of this, my conclusion is straightforward: I would not recommend engaging with this particular team based on the encounter I had.
40 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Sutton's Retirement Center, an inviting assisted living community located in the charming town of Goldsboro, NC. Designed to provide a supportive and enriching environment for seniors, Sutton's offers a range of amenities and care services that cater to the unique needs of each resident.
At Sutton’s, residents can enjoy comfortable living spaces that are fully furnished and equipped with essential conveniences such as cable or satellite TV, Wi-Fi/high-speed internet, and kitchenettes. The center features delightful outdoor spaces perfect for relaxation and socializing, alongside a well-appointed dining room that offers restaurant-style dining experiences. Our small library is a cozy spot for book lovers to unwind with a good read.
The caring staff at Sutton's Retirement Center provides 24-hour supervision and personalized care assistance tailored to individual needs. Whether it's help with bathing, dressing, transfers, or daily meal preparation—our dedicated team is here to ensure residents feel supported while maintaining their independence. We also offer specialized care for those with diabetes and implement comprehensive medication management practices.
Engagement and mental wellness are key priorities at Sutton's. Residents can partake in an array of scheduled daily activities designed to foster social interaction and physical well-being, including resident-run activities that encourage participation and community building.
With an emphasis on nutritious dining options tailored to special dietary restrictions, we prioritize the health and satisfaction of our residents through delicious meals crafted with care.
Sutton's Retirement Center combines comfort, security, and vibrant community life into a seamless experience—a place where seniors can thrive happily while receiving the supportive services they need. Come discover the exceptional lifestyle awaiting you at Sutton’s!
Sutton's Retirement Center is located at 4258 Highway 13 North, Goldsboro, NC 27534 in Wayne County, North Carolina
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Assisted living facilities provide support for older adults needing help with daily activities without extensive medical care, but their costs can be high and vary by location and services offered. Families often seek various funding options and financial strategies to manage these expenses effectively while considering future needs and potential price increases.
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