4258 Highway 13 North, Goldsboro, NC 27534
For more information about senior living options: (844) 490-3973
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A staff member eventually connected the caller with a supervisor to assist with the inquiry. The team escalated the matter to higher-level staff, indicating proactive support. The staff member sought the caller's number to facilitate the next steps. There were clear efforts to discuss requirements and offerings through the escalation process.
The first woman hung up on him three times, claiming she doesn't answer spam calls. A staff member connected him to someone above her, who said she had an incoming call and asked for his number, then hung up before he could finish. The reviewer characterizes the customer service as very poor and implies they don't care for the patients. The reviewer would not recommend the service.Sutton's Retirement Center in Goldsboro, North Carolina, is best suited for seniors who want a smaller, home?like setting and can tolerate occasional gaps in administrative responsiveness. The community carries a mixed reputation: two five?star endorsements stand alongside a single one?star warning about intake communication, signaling a wide range of experiences. Families leaning toward a tight?knit atmosphere and a slower, more personal welcome may find value here, provided expectations are calibrated around the administrative reality reflected in the feedback.
On the other hand, those who require consistently proactive outreach should seriously consider alternatives. The most concrete caution in the observed feedback is an ongoing problem with customer service during inquiries - an intake contact hung up on a caller multiple times. In practical terms, that behavior raises questions about future responsiveness for admissions, care planning, billing, and ongoing resident support. If prompt, courteous communication is non?negotiable, this center may not meet those essential standards.
Still, the presence of two five?star reviews indicates there is genuine satisfaction among some residents, suggesting the possibility of solid care and a supportive community once initial contact is made. When administration engages reliably, families may experience a calm routine, attentive caregivers, and neighbors who contribute to a social, manageable living environment. The gap between those high points and the negative encounter highlights the critical importance of testing the responsiveness before committing, not merely trusting appearance or a single tour.
Yet the main pros and cons must be weighed against a practical reality: the risk that administrative friction undermines peace of mind. Pros (where realized) could offset the cons if tours reveal clear admissions timelines, transparent billing practices, and a known point of contact who follows through. Without that, the administrative hurdle can sour the overall impression and complicate the move, the transition of care, and ongoing updates to family members.
Prospective residents should take concrete steps: schedule a visit and watch how inquiries are handled, request a fixed admissions contact, and ask for details on the admissions timeline, what's included in fees, and how care plans are developed. Seek current resident or family references focused specifically on intake and ongoing communication. Compare Sutton's with other Goldsboro communities that emphasize documented processes, prompt responses, and clearer expectations to avoid surprises.
Bottom line: Sutton's Retirement Center offers a mixed picture. It may serve well those who prize a smaller, intimate setting and are ready to manage a potential administrative learning curve. For families needing consistently proactive outreach, rapid, reliable communication, or highly transparent processes, alternatives are advisable. With careful vetting of the intake experience and a frank assessment of what "responsive" means in daily operations, a well?informed choice becomes possible, even within this market.
40 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Sutton's Retirement Center, an inviting assisted living community located in the charming town of Goldsboro, NC. Designed to provide a supportive and enriching environment for seniors, Sutton's offers a range of amenities and care services that cater to the unique needs of each resident.
At Sutton’s, residents can enjoy comfortable living spaces that are fully furnished and equipped with essential conveniences such as cable or satellite TV, Wi-Fi/high-speed internet, and kitchenettes. The center features delightful outdoor spaces perfect for relaxation and socializing, alongside a well-appointed dining room that offers restaurant-style dining experiences. Our small library is a cozy spot for book lovers to unwind with a good read.
The caring staff at Sutton's Retirement Center provides 24-hour supervision and personalized care assistance tailored to individual needs. Whether it's help with bathing, dressing, transfers, or daily meal preparation, our dedicated team is here to ensure residents feel supported while maintaining their independence. We also offer specialized care for those with diabetes and implement comprehensive medication management practices.
Engagement and mental wellness are key priorities at Sutton's. Residents can partake in an array of scheduled daily activities designed to foster social interaction and physical well-being, including resident-run activities that encourage participation and community building.
With an emphasis on nutritious dining options tailored to special dietary restrictions, we prioritize the health and satisfaction of our residents through delicious meals crafted with care.
Sutton's Retirement Center combines comfort, security, and vibrant community life into a seamless experience, a place where seniors can thrive happily while receiving the supportive services they need. Come discover the exceptional lifestyle awaiting you at Sutton’s!
Sutton's Retirement Center is located at 4258 Highway 13 North, Goldsboro, NC 27534 in Wayne County, North Carolina
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